UnitedHealth Group
Housecalls Customer Service Representative
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Who says house calls are a thing of the past? At UnitedHealth Group, we're always looking for new ways to run our service centers, improve our service levels and help people lead healthier lives. Here's an opportunity with one of our most exciting business areas: Optum - a growing part of our family of businesses that make UnitedHealth Group a Fortune 10 leader. Now's your chance to make a real impact by being an integral part of our progressive house calls program. Join us as we go beyond basic care to health programs integrated across the entire continuum of care. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift between our normal business hours of 9:00 am to 5:30 pm local time. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 8 weeks of paid training. The hours during training will be 8:00am-4:30pm PST (9:00am-5:30pm MST), Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities:
Call members to schedule in home visits with a Physician or a Nurse Practitioner Answer inbound calls from members and assist them with their inquiries Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern Required Qualifications:
High School Diploma / GED OR equivalent work experience Must 18 years old OR older 1+ years of work experience Experience with Microsoft Word, Excel and Outlook (create/edit/save/send documents, spreadsheets and correspondence) Ability to maintain confidentiality and adhere to HIPAA requirements Must be able to work an 8-hour shift between our normal business hours of 9:00am-5:30pm local time Preferred Qualifications:
Experience working in the health care industry Experience working with Medicaid or Medicare Experience working in a customer retention focused role Telecommuting Requirements:
Reside within Mountain OR Pacific Time Zones Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Must be able to connect directly into internet via hard wire (either directly to modem or router) Soft Skills:
Ability to type and talk at the same time while navigating through multiple screens Experience working in a metric-driven work environment Experience using an auto dialer system All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Who says house calls are a thing of the past? At UnitedHealth Group, we're always looking for new ways to run our service centers, improve our service levels and help people lead healthier lives. Here's an opportunity with one of our most exciting business areas: Optum - a growing part of our family of businesses that make UnitedHealth Group a Fortune 10 leader. Now's your chance to make a real impact by being an integral part of our progressive house calls program. Join us as we go beyond basic care to health programs integrated across the entire continuum of care. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift between our normal business hours of 9:00 am to 5:30 pm local time. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 8 weeks of paid training. The hours during training will be 8:00am-4:30pm PST (9:00am-5:30pm MST), Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities:
Call members to schedule in home visits with a Physician or a Nurse Practitioner Answer inbound calls from members and assist them with their inquiries Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern Required Qualifications:
High School Diploma / GED OR equivalent work experience Must 18 years old OR older 1+ years of work experience Experience with Microsoft Word, Excel and Outlook (create/edit/save/send documents, spreadsheets and correspondence) Ability to maintain confidentiality and adhere to HIPAA requirements Must be able to work an 8-hour shift between our normal business hours of 9:00am-5:30pm local time Preferred Qualifications:
Experience working in the health care industry Experience working with Medicaid or Medicare Experience working in a customer retention focused role Telecommuting Requirements:
Reside within Mountain OR Pacific Time Zones Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Must be able to connect directly into internet via hard wire (either directly to modem or router) Soft Skills:
Ability to type and talk at the same time while navigating through multiple screens Experience working in a metric-driven work environment Experience using an auto dialer system All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.