SHI GmbH
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.
But the heartbeat of SHI is our employees - all 6,000 of them.
If you join our team, you'll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive - in our offices or yours.
Job Summary
The Operations Administrator will support sales and operations teams by managing CRM data, processing orders, and handling customer requests, while coordinating with vendors and partner teams. This role requires strong organizational, communication, and problem-solving skills to ensure quality assurance and enhance efficiency. The Administrator will provide reports, manage order entries, and contribute to continuous improvement efforts within the department.
Role Description
Assist with Customer Relationship Management (CRM) data consistency.
Field SHI.com requests from customers and forward to correct sales teams.
Request information from vendors, such as invoices, pricing, and order status.
Process overflow work from the sales team or operations, such as placing orders, working on renewal opportunities, and creating vendors and parts for AX.
Forward Ariba (e-procurement) modifications from customers asking for a change to their current orders, and handle warehouse voicemails.
Perform order entry, review and respond to e-mails, collect order status, and perform other ad hoc duties as requested.
Regularly engage with district managers, partner teams, and vendors.
Quote monthly overages and process monthly overage orders.
Provide regular, relevant reports to various internal teams.
Support quality assurance measures to minimize processing issues and increase efficiencies.
Behaviors and Competencies
Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.
Organizational Skills: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
Communication: Can communicate simple ideas and information clearly.
Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.
Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.
Reliability: Can demonstrate a willingness to complete assigned tasks on time and meet expectations.
Continuous Improvement: Can identify minor areas for improvement and implement minor changes.
Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.
Attention to Detail: Can demonstrate an ability to follow instructions and complete tasks as assigned.
Skill Level Requirements
Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Basic
Ability to handle large volumes of work and meet tight deadlines - Basic
Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic
Ability to research and resolve problems as they arise - Basic
Self-motivated with an upbeat attitude and the desire to learn new skills - Basic
Ability to learn fast, absorb knowledge, and apply newly learned information daily - Basic
Ability to engage in independent work to increase job related knowledge and skills - Basic
Other Requirements
Completed High School Diploma required
1+ years of experience in a similar role preferred
The base salary range for this position is $31,200 - $40,000. The estimated on-target earnings, or OTE, which includes a base salary, are $31,200 - $40,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.
But the heartbeat of SHI is our employees - all 6,000 of them.
If you join our team, you'll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive - in our offices or yours.
Job Summary
The Operations Administrator will support sales and operations teams by managing CRM data, processing orders, and handling customer requests, while coordinating with vendors and partner teams. This role requires strong organizational, communication, and problem-solving skills to ensure quality assurance and enhance efficiency. The Administrator will provide reports, manage order entries, and contribute to continuous improvement efforts within the department.
Role Description
Assist with Customer Relationship Management (CRM) data consistency.
Field SHI.com requests from customers and forward to correct sales teams.
Request information from vendors, such as invoices, pricing, and order status.
Process overflow work from the sales team or operations, such as placing orders, working on renewal opportunities, and creating vendors and parts for AX.
Forward Ariba (e-procurement) modifications from customers asking for a change to their current orders, and handle warehouse voicemails.
Perform order entry, review and respond to e-mails, collect order status, and perform other ad hoc duties as requested.
Regularly engage with district managers, partner teams, and vendors.
Quote monthly overages and process monthly overage orders.
Provide regular, relevant reports to various internal teams.
Support quality assurance measures to minimize processing issues and increase efficiencies.
Behaviors and Competencies
Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.
Organizational Skills: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
Communication: Can communicate simple ideas and information clearly.
Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.
Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.
Reliability: Can demonstrate a willingness to complete assigned tasks on time and meet expectations.
Continuous Improvement: Can identify minor areas for improvement and implement minor changes.
Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.
Attention to Detail: Can demonstrate an ability to follow instructions and complete tasks as assigned.
Skill Level Requirements
Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Basic
Ability to handle large volumes of work and meet tight deadlines - Basic
Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic
Ability to research and resolve problems as they arise - Basic
Self-motivated with an upbeat attitude and the desire to learn new skills - Basic
Ability to learn fast, absorb knowledge, and apply newly learned information daily - Basic
Ability to engage in independent work to increase job related knowledge and skills - Basic
Other Requirements
Completed High School Diploma required
1+ years of experience in a similar role preferred
The base salary range for this position is $31,200 - $40,000. The estimated on-target earnings, or OTE, which includes a base salary, are $31,200 - $40,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status