Vagaro Inc
Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!
What You'll Be Doing:
We're seeking enthusiastic, customer-focused problem-solvers to join our team. If you're experienced in troubleshooting SaaS applications and hardware add-ons and enjoy helping customers, Vagaro could be your next exciting opportunity!
This is an onsite position based in Pleasanton, CA.
Compensation:
Base Hourly Pay: $24.04 - $28.85
Quarterly Bonus: Up to 12%
Why You'll Love Working Here:
Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
Generous Vacation & Sick: 15 accrued days, plus 10 company holidays annually.
Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.
Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through Tickets At Work and LifeMart.
Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills.
Financial Security: 401k program with 4% matching and optional life/supplemental insurance.
Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!
Your Impact:
Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiries
Troubleshoot, resolve, and document customer issues via phone, chat, and email
Work within service level goals and guidelines in a high-volume support center
Replicate and escalate issues to the appropriate internal Vagaro team
Draft support content and customer resources as needed
Become a subject matter expert on the Vagaro platform and related support tools
Serve as a main point-of-contact for technical escalations and specific Vagaro product features
Assist team members and other Vagaro staff to reach KPIs and goals
Other duties as assigned.
What You Bring:
Proven reliability and teamwork skills
Expertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platforms
Ability to provide detailed public-facing and internal case notes
Strong written and verbal communication skills, with a typing speed of over 50 WPM
Minimum of two years' front-line, high-volume support/call center experience
Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT
Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware
Patience, empathy, and the ability to defuse difficult situations
Flexibility to work on weekends and holidays
What Sets You Apart:
Experience with CRM tools (e.g., Zendesk) and IVRs
Support experience in the health, beauty, and wellness industries
Prior save and retention experience in a support organization
Knowledge of HTML/XML and page source troubleshooting, specifically with widget code
Equal Opportunity Employer:
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.
Privacy Policy:
Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here (https://www.vagaro.com/pro/vagaro-employee-and-applicant-privacy-notice). By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.
Vagaro is an E-Verify employer. Learn more at www.e-verify.gov (https://www.e-verify.gov)
Learn More About Vagaro:
Visit us at vagaro.com/pro (https://www.vagaro.com/pro) and vagaro.com (https://www.vagaro.com/) to learn more.
What You'll Be Doing:
We're seeking enthusiastic, customer-focused problem-solvers to join our team. If you're experienced in troubleshooting SaaS applications and hardware add-ons and enjoy helping customers, Vagaro could be your next exciting opportunity!
This is an onsite position based in Pleasanton, CA.
Compensation:
Base Hourly Pay: $24.04 - $28.85
Quarterly Bonus: Up to 12%
Why You'll Love Working Here:
Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
Generous Vacation & Sick: 15 accrued days, plus 10 company holidays annually.
Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.
Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through Tickets At Work and LifeMart.
Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills.
Financial Security: 401k program with 4% matching and optional life/supplemental insurance.
Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!
Your Impact:
Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiries
Troubleshoot, resolve, and document customer issues via phone, chat, and email
Work within service level goals and guidelines in a high-volume support center
Replicate and escalate issues to the appropriate internal Vagaro team
Draft support content and customer resources as needed
Become a subject matter expert on the Vagaro platform and related support tools
Serve as a main point-of-contact for technical escalations and specific Vagaro product features
Assist team members and other Vagaro staff to reach KPIs and goals
Other duties as assigned.
What You Bring:
Proven reliability and teamwork skills
Expertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platforms
Ability to provide detailed public-facing and internal case notes
Strong written and verbal communication skills, with a typing speed of over 50 WPM
Minimum of two years' front-line, high-volume support/call center experience
Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT
Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware
Patience, empathy, and the ability to defuse difficult situations
Flexibility to work on weekends and holidays
What Sets You Apart:
Experience with CRM tools (e.g., Zendesk) and IVRs
Support experience in the health, beauty, and wellness industries
Prior save and retention experience in a support organization
Knowledge of HTML/XML and page source troubleshooting, specifically with widget code
Equal Opportunity Employer:
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.
Privacy Policy:
Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here (https://www.vagaro.com/pro/vagaro-employee-and-applicant-privacy-notice). By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.
Vagaro is an E-Verify employer. Learn more at www.e-verify.gov (https://www.e-verify.gov)
Learn More About Vagaro:
Visit us at vagaro.com/pro (https://www.vagaro.com/pro) and vagaro.com (https://www.vagaro.com/) to learn more.