Sierra
Operations Manager, Product and Engineering
Sierra, San Francisco, California, United States, 94199
Operations Manager, Product and Engineering Join to apply for the
Operations Manager, Product and Engineering
role at
Sierra
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Operations Manager, Product and Engineering Join to apply for the
Operations Manager, Product and Engineering
role at
Sierra This range is provided by Sierra. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $170,000.00/yr - $220,000.00/yr About us At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll do Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking, sprint planning, and team initiatives Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocity Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned Coordinate cross-functional initiatives that span Product, Eng, Design, GTM, and Ops teams—driving alignment, timelines, and accountability Partner with product and eng leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes Continuously document and improve our operational playbook so we can scale with quality and intention What you’ll bring 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company Proven track record building and scaling operational processes from scratch Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus Experience at an early-stage startup or scaling product org Familiarity with OKR frameworks, roadmap tools, or product analytics platforms Background in product management, engineering, or consulting/strategy with deep operational exposure Our values Trust:
We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession:
We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship:
We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity:
We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family:
We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionInformation Technology IndustriesSoftware Development Referrals increase your chances of interviewing at Sierra by 2x Get notified about new Operations Manager jobs in
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Operations Manager, Product and Engineering
role at
Sierra
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Operations Manager, Product and Engineering Join to apply for the
Operations Manager, Product and Engineering
role at
Sierra This range is provided by Sierra. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $170,000.00/yr - $220,000.00/yr About us At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll do Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking, sprint planning, and team initiatives Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocity Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned Coordinate cross-functional initiatives that span Product, Eng, Design, GTM, and Ops teams—driving alignment, timelines, and accountability Partner with product and eng leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes Continuously document and improve our operational playbook so we can scale with quality and intention What you’ll bring 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company Proven track record building and scaling operational processes from scratch Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus Experience at an early-stage startup or scaling product org Familiarity with OKR frameworks, roadmap tools, or product analytics platforms Background in product management, engineering, or consulting/strategy with deep operational exposure Our values Trust:
We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession:
We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship:
We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity:
We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family:
We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionInformation Technology IndustriesSoftware Development Referrals increase your chances of interviewing at Sierra by 2x Get notified about new Operations Manager jobs in
San Francisco Bay Area . Sr. Operations Manager - Distribution Centers Richmond, CA $105,000.00-$140,000.00 3 weeks ago Strategy Operations and Planning Manager, SMB Advertising San Jose, CA $128,000.00-$290,160.00 3 weeks ago San Jose, CA $198,000.00-$233,000.00 2 weeks ago Oakley, CA $121,500.00-$200,900.00 2 weeks ago South San Francisco, CA $100,000.00-$115,000.00 3 days ago Senior Operations Manager (Mon-Fri 8:30am-5:00pm)Business Operations Manager, Monetization Tracy, CA $121,500.00-$200,900.00 5 days ago Pleasanton, CA $145,000.00-$187,000.00 3 weeks ago Tracy, CA $121,500.00-$200,900.00 5 days ago San Francisco, CA $60.00-$65.00 3 days ago San Francisco, CA $180,000.00-$280,000.00 22 hours ago San Jose, CA $90,000.00-$105,000.00 1 month ago Milpitas, CA $146,100.00-$190,300.00 1 week ago Senior Global Logistics and Supply Operations Manager (1 year contract) Mountain View, CA $49.00-$66.00 1 week ago Business Operations Manager, Capacity Planning Menlo Park, CA $128,000.00-$187,000.00 3 weeks ago Sunnyvale, CA $138,000.00-$196,000.00 2 weeks ago Business Operations Manager, Marketplace Redwood City, CA $150,000.00-$170,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr