Blank Street
At Blank Street, we believe that rituals matter, and that great rituals make your life better.With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. What’s Brewing… Cafe Managers are integral to the success of Blank Street by taking full ownership of their four walls. Cafe Managers are accountable for training all team members, leading from the front on facilities, product and customer service expectations, conducting proper inventory management, practicing effective performance management of team members, hiring and developing great talent, business growth and improvement. Cafe Managers may also support light project work directed at growing the overall business and their individual skills.
Our Values
Magic is in the Details:
We value attention to detail in everything we do. We\'re always thinking about the small things that make a moment meaningful.
Move as One:
We value people who strive to be the best team player, not individual stars.
“My Home is your Home” Hospitality:
We look for individuals who treat others the same way they\'d treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.
What you'll own People
-
Deeply care for and coach your team
Create a motivating and engaging culture in your team
Consistently celebrate, train, coach and mentor your team
Step in to cover scheduling gaps or time off in the store schedule
Create and publish staff schedules according to state and local labor laws
Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
Recruit super star talent in collaboration with the People Team
Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
Ensure coffee accreditations are handled on time for new employees in line with company standards
Work to maintain the very best team engagement scores
Be a brand ambassador - have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street
Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
Physical Space
-
Ensure true operational and brand excellence
Ensure the safety, cleanliness and presentation of your location in line with company policies
Promote an environment that is set up for success by solving any facilities, maintenance, and pest control issues quickly and efficiently
Maintain operational excellence achieving company standard scores and above via our auditing platform
Performance - Be the best at what you do
Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
Motivate your team to provide exceptional service
Celebrate positive customer feedback and investigate negative comments to ensure we are listening and adjusting where necessary
Be a champion of your store’s financial performance and peak business throughput
Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve
Look for ways to continuously develop your leadership, training and coaching skills
Stay current on company tools, processes and communication
Collaborate with other Managers across Blank Street to share best practices and build community
Attend all trainings and department meetings designed to support your development or performance
What you'll bring
4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
Experience hiring, developing and managing hospitality teams
Experience managing inventory and supply chain ordering
Love for coffee and customer service
Experience working in a unionized environment is a plus
Strong knowledge of specialty coffee, espresso and equipment is a must
Strong decision making and multi-taking skills
Strong interpersonal communication skills
Availability Requirements Full Time: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)
Quarterly bonus program
Medical, Dental, and Vision coverage
Paid Time off + Company holidays
A whole lot of Blank Street swag & coffee
Interested in building your career at Blank Street? Get future opportunities sent straight to your email.
Apply for this job To apply, please submit your details through the Blank Street careers portal.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Blank Street’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act VEVRAA we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
A "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Disability Status Select...
Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs OFCCP website at www.dol.gov/ofccp .
Why are you being asked to complete this form? is bolded in the original; We should preserve; but we can keep as is.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn\'s Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson\’s disease, multiple sclerosis MS
Neurodivergence, for example, attention-deficit/hyperactivity disorder ADHD, autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. What’s Brewing… Cafe Managers are integral to the success of Blank Street by taking full ownership of their four walls. Cafe Managers are accountable for training all team members, leading from the front on facilities, product and customer service expectations, conducting proper inventory management, practicing effective performance management of team members, hiring and developing great talent, business growth and improvement. Cafe Managers may also support light project work directed at growing the overall business and their individual skills.
Our Values
Magic is in the Details:
We value attention to detail in everything we do. We\'re always thinking about the small things that make a moment meaningful.
Move as One:
We value people who strive to be the best team player, not individual stars.
“My Home is your Home” Hospitality:
We look for individuals who treat others the same way they\'d treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.
What you'll own People
-
Deeply care for and coach your team
Create a motivating and engaging culture in your team
Consistently celebrate, train, coach and mentor your team
Step in to cover scheduling gaps or time off in the store schedule
Create and publish staff schedules according to state and local labor laws
Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
Recruit super star talent in collaboration with the People Team
Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
Ensure coffee accreditations are handled on time for new employees in line with company standards
Work to maintain the very best team engagement scores
Be a brand ambassador - have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street
Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
Physical Space
-
Ensure true operational and brand excellence
Ensure the safety, cleanliness and presentation of your location in line with company policies
Promote an environment that is set up for success by solving any facilities, maintenance, and pest control issues quickly and efficiently
Maintain operational excellence achieving company standard scores and above via our auditing platform
Performance - Be the best at what you do
Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
Motivate your team to provide exceptional service
Celebrate positive customer feedback and investigate negative comments to ensure we are listening and adjusting where necessary
Be a champion of your store’s financial performance and peak business throughput
Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve
Look for ways to continuously develop your leadership, training and coaching skills
Stay current on company tools, processes and communication
Collaborate with other Managers across Blank Street to share best practices and build community
Attend all trainings and department meetings designed to support your development or performance
What you'll bring
4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
Experience hiring, developing and managing hospitality teams
Experience managing inventory and supply chain ordering
Love for coffee and customer service
Experience working in a unionized environment is a plus
Strong knowledge of specialty coffee, espresso and equipment is a must
Strong decision making and multi-taking skills
Strong interpersonal communication skills
Availability Requirements Full Time: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)
Quarterly bonus program
Medical, Dental, and Vision coverage
Paid Time off + Company holidays
A whole lot of Blank Street swag & coffee
Interested in building your career at Blank Street? Get future opportunities sent straight to your email.
Apply for this job To apply, please submit your details through the Blank Street careers portal.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Blank Street’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act VEVRAA we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
A "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Disability Status Select...
Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs OFCCP website at www.dol.gov/ofccp .
Why are you being asked to complete this form? is bolded in the original; We should preserve; but we can keep as is.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn\'s Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson\’s disease, multiple sclerosis MS
Neurodivergence, for example, attention-deficit/hyperactivity disorder ADHD, autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr