Reveal
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Customer Success Manager
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Reveal Join to apply for the
Customer Success Manager
role at
Reveal Get AI-powered advice on this job and more exclusive features. Job Overview
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
The Customer Success Manager is responsible for helping customers obtain the most value from Reveal’s software platform. As a member of Reveal’s Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities. Description
Job Description
Position: Customer Success Manager
Reports To: VP Customer Success
Location: Chicago
Job Overview
The Customer Success Manager is responsible for helping customers obtain the most value from Reveal’s software platform. As a member of Reveal’s Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities.
The ideal candidate has strong business acumen and empathy to place oneself in a “client’s shoes,” as well as demonstrated success within the eDiscovery or data forensics industries. Strong organization and time management skills are required to proactively manage and drive product adoption. Success criteria within the role will be tied to an ability to be a trusted client partner who can effectively identify and mitigate account risk and rally all levels of Reveal management to retain and ultimately increase our customers’ usage of all Reveal products.
From your seat in our beautiful new office in downtown Chicago, you will have access to many teammates to help respond to clients timely. Our office is in the heart of the loop with very convenient access to all major public transportation lines. Please be aware we are onsite with a traditional five-day work week schedule. This is a fully in-person role.
Responsibilities & Duties
Work closely with clients to ensure successful onboarding onto the Reveal platform. Ability to multi-task and proactively manage the needs of multiple accounts. Communicate effectively with all levels of a customer’s management team, instilling a sense of confidence in Reveal’s ability to resolve application issues. Understand customer health and proactively mitigate renewal risk. Manage and drive customer escalations to completion. Hold Quarterly Business Reviews with customers to discuss the relationship and gauge satisfaction. Identify upsell opportunities to add revenue and employ strategies to drive additional product usage. Track and report usage metrics and identify trends, risks, and opportunities. Provide feature walkthroughs for the latest product releases. Collaborate with internal teams to address customer challenges. Establish and provide eDiscovery strategies and best practices using the Reveal platform. Build and cultivate strong customer relationships. Serve as the voice of the customer internally to influence the product roadmap and to ensure features meet customer needs.
Characteristics
Driven, collaborative individual who is a team player. Excellent organization and time management skills to handle multiple, competing demands. Ability to quickly learn and understand technology. Problem solver with strong attention to detail. Excellent written and oral communication skills to manage expectations
Education & Experience
Bachelor's in technology (computer science, IT, etc.) or legal field (Paralegal, JD). 5+ years’ experience in account management or consulting within eDiscovery, data forensics, or legal industry. Reveal, Brainspace, ACEDS, or other eDiscovery certification(s). Proven track record in Sales, Customer Success, or Support in Legal and/or eDiscovery technology. Prior experience in collaborating with and building strong relationships with clients. Project Management experience and/or PMP certification preferred.
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
Hiring Policy
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reveal considers candidates with existing visas but does not sponsor new visa applications.
For Illinois-based roles, the budgeted annual salary range is $93,500 to $110,000. Compensation for this role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range shown. Reveal offers a competitive total rewards package, which includes the Benefits and Perks set forth above.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesSoftware Development Referrals increase your chances of interviewing at Reveal by 2x Get notified about new Customer Success Manager jobs in
Chicago, IL . Customer Success Manager - Value RealizationSenior Customer Success Manager - RethinkCare Chicago, IL $83,000.00-$103,500.00 1 week ago Chicago, IL $96,000.00-$145,000.00 5 days ago Chicago, IL $133,400.00-$199,700.00 1 day ago Chicago, IL $80,000.00-$90,000.00 1 month ago Chicago, IL $70,500.00-$70,500.00 3 weeks ago Chicago, IL $76,500.00-$110,000.00 4 days ago Associate Customer Success Manager - RethinkBHBilling Oversight Customer Success Manager – RethinkBH Chicago, IL $90,000.00-$110,000.00 4 months ago Chicago, IL $85,000.00-$110,000.00 4 months ago Chicago, IL $80,000.00-$95,000.00 1 week ago Chicago, IL $95,000.00-$115,000.00 2 months ago Chicago, IL $180,000.00-$240,000.00 2 months ago Customer Success Manager, Northeast RegionCustomer Success Manager, Covered Entity Solutions Chicago, IL $100,000.00-$115,000.00 3 weeks ago Chicago, IL $90,000.00-$142,500.00 2 months ago Customer Success Manager, YouTube Specialist Chicago, IL $100,000.00-$120,000.00 3 weeks ago Chicago, IL $75,000.00-$150,000.00 1 month ago Customer Success Manager, Senior Manager Chicago, IL $162,600.00-$244,200.00 1 week ago Customer Success Manager II, Global Strategic Chicago, IL $100,000.00-$110,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Success Manager
role at
Reveal Join to apply for the
Customer Success Manager
role at
Reveal Get AI-powered advice on this job and more exclusive features. Job Overview
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
The Customer Success Manager is responsible for helping customers obtain the most value from Reveal’s software platform. As a member of Reveal’s Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities. Description
Job Description
Position: Customer Success Manager
Reports To: VP Customer Success
Location: Chicago
Job Overview
The Customer Success Manager is responsible for helping customers obtain the most value from Reveal’s software platform. As a member of Reveal’s Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities.
The ideal candidate has strong business acumen and empathy to place oneself in a “client’s shoes,” as well as demonstrated success within the eDiscovery or data forensics industries. Strong organization and time management skills are required to proactively manage and drive product adoption. Success criteria within the role will be tied to an ability to be a trusted client partner who can effectively identify and mitigate account risk and rally all levels of Reveal management to retain and ultimately increase our customers’ usage of all Reveal products.
From your seat in our beautiful new office in downtown Chicago, you will have access to many teammates to help respond to clients timely. Our office is in the heart of the loop with very convenient access to all major public transportation lines. Please be aware we are onsite with a traditional five-day work week schedule. This is a fully in-person role.
Responsibilities & Duties
Work closely with clients to ensure successful onboarding onto the Reveal platform. Ability to multi-task and proactively manage the needs of multiple accounts. Communicate effectively with all levels of a customer’s management team, instilling a sense of confidence in Reveal’s ability to resolve application issues. Understand customer health and proactively mitigate renewal risk. Manage and drive customer escalations to completion. Hold Quarterly Business Reviews with customers to discuss the relationship and gauge satisfaction. Identify upsell opportunities to add revenue and employ strategies to drive additional product usage. Track and report usage metrics and identify trends, risks, and opportunities. Provide feature walkthroughs for the latest product releases. Collaborate with internal teams to address customer challenges. Establish and provide eDiscovery strategies and best practices using the Reveal platform. Build and cultivate strong customer relationships. Serve as the voice of the customer internally to influence the product roadmap and to ensure features meet customer needs.
Characteristics
Driven, collaborative individual who is a team player. Excellent organization and time management skills to handle multiple, competing demands. Ability to quickly learn and understand technology. Problem solver with strong attention to detail. Excellent written and oral communication skills to manage expectations
Education & Experience
Bachelor's in technology (computer science, IT, etc.) or legal field (Paralegal, JD). 5+ years’ experience in account management or consulting within eDiscovery, data forensics, or legal industry. Reveal, Brainspace, ACEDS, or other eDiscovery certification(s). Proven track record in Sales, Customer Success, or Support in Legal and/or eDiscovery technology. Prior experience in collaborating with and building strong relationships with clients. Project Management experience and/or PMP certification preferred.
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
Hiring Policy
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reveal considers candidates with existing visas but does not sponsor new visa applications.
For Illinois-based roles, the budgeted annual salary range is $93,500 to $110,000. Compensation for this role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range shown. Reveal offers a competitive total rewards package, which includes the Benefits and Perks set forth above.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesSoftware Development Referrals increase your chances of interviewing at Reveal by 2x Get notified about new Customer Success Manager jobs in
Chicago, IL . Customer Success Manager - Value RealizationSenior Customer Success Manager - RethinkCare Chicago, IL $83,000.00-$103,500.00 1 week ago Chicago, IL $96,000.00-$145,000.00 5 days ago Chicago, IL $133,400.00-$199,700.00 1 day ago Chicago, IL $80,000.00-$90,000.00 1 month ago Chicago, IL $70,500.00-$70,500.00 3 weeks ago Chicago, IL $76,500.00-$110,000.00 4 days ago Associate Customer Success Manager - RethinkBHBilling Oversight Customer Success Manager – RethinkBH Chicago, IL $90,000.00-$110,000.00 4 months ago Chicago, IL $85,000.00-$110,000.00 4 months ago Chicago, IL $80,000.00-$95,000.00 1 week ago Chicago, IL $95,000.00-$115,000.00 2 months ago Chicago, IL $180,000.00-$240,000.00 2 months ago Customer Success Manager, Northeast RegionCustomer Success Manager, Covered Entity Solutions Chicago, IL $100,000.00-$115,000.00 3 weeks ago Chicago, IL $90,000.00-$142,500.00 2 months ago Customer Success Manager, YouTube Specialist Chicago, IL $100,000.00-$120,000.00 3 weeks ago Chicago, IL $75,000.00-$150,000.00 1 month ago Customer Success Manager, Senior Manager Chicago, IL $162,600.00-$244,200.00 1 week ago Customer Success Manager II, Global Strategic Chicago, IL $100,000.00-$110,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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