Tony Caters
Production & Client Experience Manager
Tony Caters, San Jose, California, United States, 95123
Join to apply for the
Production & Client Experience Manager
role at
Tony Caters
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. 1 day ago Be among the first 25 applicants Join to apply for the
Production & Client Experience Manager
role at
Tony Caters Get AI-powered advice on this job and more exclusive features. This range is provided by Tony Caters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $65,000.00/yr - $75,000.00/yr Additional compensation types Annual Bonus Direct message the job poster from Tony Caters Trusted, proven Founder and CEO of Silicon Valley catering events business Apply direct via the link below: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=6919834 *Once you have applied to this position you will receive another email to finish the application process. Smashing Dishes seeks a dynamic Production & Client Experience Manager! Founded in 2009, Smashing Dishes/ Tony Caters is a flourishing and highly respected off-site catering company that produces extraordinary events and exceptional food service across the Bay Area. We also have two additional cafes located inside the Tech Interactive Museum in downtown San Jose and at the historic Winchester Mystery House. As a Production & Client Experience Manager, you will leverage your hospitality background to ensure smooth execution of off-site catering events around the greater Bay Area. You will manage people and procedures to ensure exceptional experiences, and smooth operations (back of house and front of house), for the benefit of client and staff. As a member of the company’s leadership team, this position is responsible for all day-to-day production operations and logistics, ensuring smooth, efficient and safe practices that exceed client expectations for successful events. Direct reports include all front of house events staff, warehouse manager, staffing coordinator, production specialists and 3rd party vendors brought in for event production (bar, party rentals, prop companies, etc.). Grace, professionalism, financial acumen, flexibility, open communication, poise, artistry, time and distinct awareness are key traits for your success. Maintaining strong documented procedures and optimizing staff toward successful event production will increase repeat business and control expenses. Success in cost control and achievement metrics is rewarded with quarterly bonuses. Salary range for this position is $65,000 to $75,000 with monthly, quarterly and yearly bonus opportunities of up to $25,000. CORE DUTIES & RESPONSABILITES EVENT PRODUCTION Collaborate with clients, once introduced by salesperson, to ensure their needs and expectations are met before and during their event Provide comprehensive event leadership at key events, as assigned Assure Company Service Standards are followed and executed Assist/support Event Leads assigned to each event with tools and coaching needed to ensure they and their staff produce successful events in accordance with what was sold/expected Ensure Event Leads are set up for success, which includes pre-meetings to review event-specific expectations including timelines, diagrams, menus, special requests; your attendance is not required at the beginning/middle/end of each event Work with all outside vendors and Smashing Dishes/Tony Caters subcontractors to ensure alignment and integration for successful event Optimize all front of house staff for seamless and professional hospitality Partner with Executive Chef and on-site kitchen leadership to assure on-time, consistent and appealing food and beverage service, and to ensure field kitchen pack list items are requested in a timely manner to ensure their availability at events As needed, oversee the work of Equipment Manager (larger events) to ensure their success Adhering to determined Event Budgets CATERING & FACILITY MANAGEMENT Partner with Sales Department to understand the parameters of each unique event sold and later to communicate any changes needed to proposals based on your subsequent work with client Meet with company leadership weekly to review past events and preview upcoming calendar Schedule select post-event debriefs for exceptionally large events produced by Smashing Dishes/ Tony Caters Review preliminary party rentals needs (Smashing Dishes/Tony Caters inventory and 3rd party rentals) proposed by sales, and coordinate with client as needed to review/expand needs and possibly upgrade Place/update party rental orders with those companies and coordinate fulfillment Coordinate with all 3rd party service providers (event planners, DJ, bar vendor, cake, event production/prop, florist etc.) in advance of events and onsite to ensure alignment with timelines, equipment needs, and general Smashing Dishes/Tony Caters and client expectations Meet with clients, venues and planners (virtually and at site-visits) to finalize details (event timelines, party rental needs, 3rd party vendor coordination, etc.) and ensure successful events Create (or oversee creation of) production sheets (BEO), event site floorplans, food station diagrams, place settings diagrams, event timelines, digital pack lists using catering software (TPP) and other technology tools Support staffing coordinator to maximize staff resources at events Determine event décor/props needs for each event and ensure warehouse packs them for shipment Communicate specific food signage needs for each event to team administrative assistant Review Event Lead Summaries and follow-up/address issues as needed Optimize and sometimes develop new documented systems to maximize resources and streamline efficiencies Supervise warehouse manager, to ensure their successful packing/loading of event supplies, and general facilities/vehicle maintenance Oversee a small staff of production and operations/warehouse support personnel TEAM LEADERSHIP Work collaboratively with Leadership to prioritize, streamline, and divide management tasks Coordinate trainings for new hires, conduct continuing education with current staff on Smashing Dishes/Tony Caters systems and expectations REQUIREMENTS Minimum 2 years of event production experience Must be able to work continuously while standing for long periods of time Must be able to lift, pull and push materials/products to complete assigned job tasks Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation WHAT WE OFFER A collaborative & upbeat company culture Competitive Wages Monthly, quarterly and yearly bonus opportunities PTO Program Retirement Plan CULTURE Exhibit confidence in decisions and in team’s abilities Set a tone of professionalism Embody core values of the company (Passion, Flexibility, Integrity, Efficiency and Respect) Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionMarketing, Public Relations, and Writing/Editing IndustriesEvents Services and Caterers Referrals increase your chances of interviewing at Tony Caters by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Production Manager” roles. San Francisco Bay Area $105,900.00-$158,700.00 22 hours ago Milpitas, CA $127,120.00-$177,675.00 2 weeks ago Fremont, CA $120,000.00-$150,000.00 2 weeks ago San Jose, CA $130,000.00-$150,000.00 1 month ago San Jose, CA $76,240.00-$82,000.00 1 day ago San Jose, CA $115,000.00-$132,000.00 3 days ago Manager/Senior Manager, Advanced Hardware Production Fremont, CA $215,000.00-$273,000.00 1 week ago Creator Operations Manager, Local Services - USDS San Jose, CA $88,000.00-$202,667.00 2 weeks ago Mountain View, CA $80,000.00-$120,000.00 2 months ago San Jose, CA $130,000.00-$150,000.00 2 weeks ago San Jose, CA $73,500.00-$100,000.00 3 days ago Newark, CA $80,000.00-$95,000.00 1 day ago San Mateo County, CA $109,532.80-$136,988.80 1 week ago Manager, Production (Food Manufacturing) San Jose, CA $90,000.00-$105,000.00 1 month ago Mountain View, CA $90,000.00-$120,000.00 2 months ago Field Operations Manager (Northern California) San Jose, CA $100,000.00-$170,000.00 1 week ago Field Operations Manager (Northern California) Mountain View, CA $80,000.00-$120,000.00 1 day ago Mountain View, CA $90,000.00-$120,000.00 1 day ago San Jose, CA $76,240.00-$78,000.00 2 days ago Sunnyvale, CA $170,000.00-$240,000.00 1 week ago Sunnyvale, CA $138,000.00-$196,000.00 1 day ago Materials Manager, Devices Supply Chain & Logistics Sunnyvale, CA $71,500.00-$153,000.00 4 days ago Strategy Operations and Planning Manager, SMB Advertising San Jose, CA $128,000.00-$290,160.00 3 weeks ago Manager, Customer Operations (Inbound Virtual Contact Center) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Production & Client Experience Manager
role at
Tony Caters
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. 1 day ago Be among the first 25 applicants Join to apply for the
Production & Client Experience Manager
role at
Tony Caters Get AI-powered advice on this job and more exclusive features. This range is provided by Tony Caters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $65,000.00/yr - $75,000.00/yr Additional compensation types Annual Bonus Direct message the job poster from Tony Caters Trusted, proven Founder and CEO of Silicon Valley catering events business Apply direct via the link below: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=6919834 *Once you have applied to this position you will receive another email to finish the application process. Smashing Dishes seeks a dynamic Production & Client Experience Manager! Founded in 2009, Smashing Dishes/ Tony Caters is a flourishing and highly respected off-site catering company that produces extraordinary events and exceptional food service across the Bay Area. We also have two additional cafes located inside the Tech Interactive Museum in downtown San Jose and at the historic Winchester Mystery House. As a Production & Client Experience Manager, you will leverage your hospitality background to ensure smooth execution of off-site catering events around the greater Bay Area. You will manage people and procedures to ensure exceptional experiences, and smooth operations (back of house and front of house), for the benefit of client and staff. As a member of the company’s leadership team, this position is responsible for all day-to-day production operations and logistics, ensuring smooth, efficient and safe practices that exceed client expectations for successful events. Direct reports include all front of house events staff, warehouse manager, staffing coordinator, production specialists and 3rd party vendors brought in for event production (bar, party rentals, prop companies, etc.). Grace, professionalism, financial acumen, flexibility, open communication, poise, artistry, time and distinct awareness are key traits for your success. Maintaining strong documented procedures and optimizing staff toward successful event production will increase repeat business and control expenses. Success in cost control and achievement metrics is rewarded with quarterly bonuses. Salary range for this position is $65,000 to $75,000 with monthly, quarterly and yearly bonus opportunities of up to $25,000. CORE DUTIES & RESPONSABILITES EVENT PRODUCTION Collaborate with clients, once introduced by salesperson, to ensure their needs and expectations are met before and during their event Provide comprehensive event leadership at key events, as assigned Assure Company Service Standards are followed and executed Assist/support Event Leads assigned to each event with tools and coaching needed to ensure they and their staff produce successful events in accordance with what was sold/expected Ensure Event Leads are set up for success, which includes pre-meetings to review event-specific expectations including timelines, diagrams, menus, special requests; your attendance is not required at the beginning/middle/end of each event Work with all outside vendors and Smashing Dishes/Tony Caters subcontractors to ensure alignment and integration for successful event Optimize all front of house staff for seamless and professional hospitality Partner with Executive Chef and on-site kitchen leadership to assure on-time, consistent and appealing food and beverage service, and to ensure field kitchen pack list items are requested in a timely manner to ensure their availability at events As needed, oversee the work of Equipment Manager (larger events) to ensure their success Adhering to determined Event Budgets CATERING & FACILITY MANAGEMENT Partner with Sales Department to understand the parameters of each unique event sold and later to communicate any changes needed to proposals based on your subsequent work with client Meet with company leadership weekly to review past events and preview upcoming calendar Schedule select post-event debriefs for exceptionally large events produced by Smashing Dishes/ Tony Caters Review preliminary party rentals needs (Smashing Dishes/Tony Caters inventory and 3rd party rentals) proposed by sales, and coordinate with client as needed to review/expand needs and possibly upgrade Place/update party rental orders with those companies and coordinate fulfillment Coordinate with all 3rd party service providers (event planners, DJ, bar vendor, cake, event production/prop, florist etc.) in advance of events and onsite to ensure alignment with timelines, equipment needs, and general Smashing Dishes/Tony Caters and client expectations Meet with clients, venues and planners (virtually and at site-visits) to finalize details (event timelines, party rental needs, 3rd party vendor coordination, etc.) and ensure successful events Create (or oversee creation of) production sheets (BEO), event site floorplans, food station diagrams, place settings diagrams, event timelines, digital pack lists using catering software (TPP) and other technology tools Support staffing coordinator to maximize staff resources at events Determine event décor/props needs for each event and ensure warehouse packs them for shipment Communicate specific food signage needs for each event to team administrative assistant Review Event Lead Summaries and follow-up/address issues as needed Optimize and sometimes develop new documented systems to maximize resources and streamline efficiencies Supervise warehouse manager, to ensure their successful packing/loading of event supplies, and general facilities/vehicle maintenance Oversee a small staff of production and operations/warehouse support personnel TEAM LEADERSHIP Work collaboratively with Leadership to prioritize, streamline, and divide management tasks Coordinate trainings for new hires, conduct continuing education with current staff on Smashing Dishes/Tony Caters systems and expectations REQUIREMENTS Minimum 2 years of event production experience Must be able to work continuously while standing for long periods of time Must be able to lift, pull and push materials/products to complete assigned job tasks Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation WHAT WE OFFER A collaborative & upbeat company culture Competitive Wages Monthly, quarterly and yearly bonus opportunities PTO Program Retirement Plan CULTURE Exhibit confidence in decisions and in team’s abilities Set a tone of professionalism Embody core values of the company (Passion, Flexibility, Integrity, Efficiency and Respect) Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionMarketing, Public Relations, and Writing/Editing IndustriesEvents Services and Caterers Referrals increase your chances of interviewing at Tony Caters by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Production Manager” roles. San Francisco Bay Area $105,900.00-$158,700.00 22 hours ago Milpitas, CA $127,120.00-$177,675.00 2 weeks ago Fremont, CA $120,000.00-$150,000.00 2 weeks ago San Jose, CA $130,000.00-$150,000.00 1 month ago San Jose, CA $76,240.00-$82,000.00 1 day ago San Jose, CA $115,000.00-$132,000.00 3 days ago Manager/Senior Manager, Advanced Hardware Production Fremont, CA $215,000.00-$273,000.00 1 week ago Creator Operations Manager, Local Services - USDS San Jose, CA $88,000.00-$202,667.00 2 weeks ago Mountain View, CA $80,000.00-$120,000.00 2 months ago San Jose, CA $130,000.00-$150,000.00 2 weeks ago San Jose, CA $73,500.00-$100,000.00 3 days ago Newark, CA $80,000.00-$95,000.00 1 day ago San Mateo County, CA $109,532.80-$136,988.80 1 week ago Manager, Production (Food Manufacturing) San Jose, CA $90,000.00-$105,000.00 1 month ago Mountain View, CA $90,000.00-$120,000.00 2 months ago Field Operations Manager (Northern California) San Jose, CA $100,000.00-$170,000.00 1 week ago Field Operations Manager (Northern California) Mountain View, CA $80,000.00-$120,000.00 1 day ago Mountain View, CA $90,000.00-$120,000.00 1 day ago San Jose, CA $76,240.00-$78,000.00 2 days ago Sunnyvale, CA $170,000.00-$240,000.00 1 week ago Sunnyvale, CA $138,000.00-$196,000.00 1 day ago Materials Manager, Devices Supply Chain & Logistics Sunnyvale, CA $71,500.00-$153,000.00 4 days ago Strategy Operations and Planning Manager, SMB Advertising San Jose, CA $128,000.00-$290,160.00 3 weeks ago Manager, Customer Operations (Inbound Virtual Contact Center) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr