Gusto
Principal Product Operations Manager, Benefits Join to apply for the
Principal Product Operations Manager, Benefits
role at
Gusto Principal Product Operations Manager, Benefits 5 days ago Be among the first 25 applicants Join to apply for the
Principal Product Operations Manager, Benefits
role at
Gusto Get AI-powered advice on this job and more exclusive features. About Gusto
Ensure all your application information is up to date and in order before applying for this opportunity.
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
About The Role
Are you looking for an opportunity to transform a business? Gusto is looking for a strategic, customer-focused leader to leverage customer feedback and operational key metrics to develop actionable insights and strategies that shape our product and service, and positively impact customer love.
Working with the Product, Engineering, Design and Customer Experience teams, you will be expected to tackle both highly strategic and deeply operational initiatives to deliver value for customers and Gusto. You’ll be customer-obsessed, business-minded, strategic, detail-oriented, and highly creative. If this sounds exciting to you, we’d love to connect!
About The Team
The Benefits Product Operations team at Gusto is made up of committed, creative, collaborative people who care deeply about our mission to enable Benefits for all small and mid-sized businesses and their employees. We’re a highly cross-functional team focused on ensuring our product and service are co-designed and co-developed along the product lifecycle to deliver a best in class customer experience; Gusto is listening to, synthesizing and acting on customer and front-line team feedback; and that cross-functional teams are collaborating and swimming together to build the best version of Gusto for our customers.
Here’s What You’ll Do Day-to-day
Shape and support product development and its integration into service strategy for existing customers across the product lifecycle, in collaboration with Engineering, Design, Product Management, and Customer Experience teams. Understand our product and end-to-end service experience and organizations in intimate detail, including internal and external pain points and feedback. Collaborate to ensure customer support considerations are integrated into broader company decisions. Lead and partner on product launches between Product Management and Customer Experience (CX) teams to ensure readiness and deliver insights post-launch to ensure a positive experience for customers and internal teams. Provide business insights and recommendations based on quantitative and qualitative data to influence strategy and operational design in both product and service roadmaps. Identify and drive cross-functional initiatives that will deliver value for customers and Gusto. Help develop and communicate a clear roadmap for enhancing service capabilities and experiences. Hypothesis-driven problem solving to drive our business. Contribute to advancing the Product Operations craft at Gusto and uplevel the work of the team.
Here’s What We're Looking For
10+ years of relevant work experience at growing startups in operating roles (i.e., biz ops/strategy roles, product operations, project/program management, and/or consulting
Experience scaling service strategy alongside growing SaaS products, to include incubating products, building and managing product betas, and/or integrating new products into a scalable best-in-class service model Highly adaptable and resilient to changes in business needs or requirements. Ability to navigate challenges and make decisions even when information is incomplete.
Demonstrated self-starter and organized problem-solver. Self-sufficient, resourceful, and bias for action towards continuous improvement Experienced with managing a variety of cross-functional stakeholders on complex strategic initiatives, to include influencing senior leaders in Product or Customer Experience orgs Strong results-orientation and direct experience in pulling and utilizing data (SQL) to identify critical trends and make/influence critical decisions. Skillful in setting goals based on the desired end state and planning strategies to achieve them. Excellent written and verbal communication skills and ability to effectively communicate complex subjects to both technical and non-technical audiences Experience working in the healthcare or benefits space (PEO, health insurance, 401k etc.) Experience with service design and/or service blueprinting
Our cash compensation amount for this role is $119,000/yr to $146,000/yr in Denver & most major metro locations, and $167,000/yr to $217,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately
2-3 days
per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesSoftware Development Referrals increase your chances of interviewing at Gusto by 2x Sign in to set job alerts for “Product Operations Manager” roles. Denver, CO $130,000.00-$170,000.00 1 day ago Denver, CO $50,000.00-$55,000.00 1 month ago Thornton, CO $50,000.00-$55,000.00 1 month ago Sr. Merchandising Manager Product, Collabs & Energy (Global TNF) Denver, CO $116,640.00-$145,800.00 11 hours ago Associate Manager, Digital Ordering - Strategy & OperationsREGIONAL OPERATIONS MANAGER - STEVENS EQUIPMENT SUPPLYManager, Risk & Identity Solutions, Strategy & Business OperationsSenior Program Manager - National Retail Sales Operations Littleton, CO $83,950.00-$119,900.00 4 days ago Program Manager II, Supply Chain, Google Cloud Thornton, CO $126,000.00-$181,000.00 1 week ago Senior Program Manager, Supply Expansion Planning Thornton, CO $221,000.00-$311,000.00 2 weeks ago Logistics Program Manager - Data Center Fulfillment Broomfield, CO $97,500.00-$199,500.00 1 week ago Program Manager, Environmental Metrics Accounting Lead Boulder, CO $174,000.00-$258,000.00 1 week ago Manager, Clinical Programs – Tech and ReportingSenior Product Manager (Customer Identity Access Management) Boulder, CO $120,000.00-$160,000.00 4 days ago Director of Operations, Connectivity & Travel Inventory Denver, CO $210,000.00-$250,000.00 5 days ago Denver, CO $75,000.00-$110,000.00 4 days ago Supervisor, Retail Operations (Medicine Man)Program Manager - Environmental Services Assistance Team (ESAT) Denver, CO $81,094.00-$137,860.00 5 days ago Lone Tree, CO $124,771.00-$171,560.00 1 week ago Permanent Water Quality and Illicit Discharges Program Manager (EPS III) - Denver Denver, CO $68,620.50-$72,139.50 2 weeks ago Senior Manager, Technical Product Support Denver Metropolitan Area $120,000.00-$150,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Principal Product Operations Manager, Benefits
role at
Gusto Principal Product Operations Manager, Benefits 5 days ago Be among the first 25 applicants Join to apply for the
Principal Product Operations Manager, Benefits
role at
Gusto Get AI-powered advice on this job and more exclusive features. About Gusto
Ensure all your application information is up to date and in order before applying for this opportunity.
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
About The Role
Are you looking for an opportunity to transform a business? Gusto is looking for a strategic, customer-focused leader to leverage customer feedback and operational key metrics to develop actionable insights and strategies that shape our product and service, and positively impact customer love.
Working with the Product, Engineering, Design and Customer Experience teams, you will be expected to tackle both highly strategic and deeply operational initiatives to deliver value for customers and Gusto. You’ll be customer-obsessed, business-minded, strategic, detail-oriented, and highly creative. If this sounds exciting to you, we’d love to connect!
About The Team
The Benefits Product Operations team at Gusto is made up of committed, creative, collaborative people who care deeply about our mission to enable Benefits for all small and mid-sized businesses and their employees. We’re a highly cross-functional team focused on ensuring our product and service are co-designed and co-developed along the product lifecycle to deliver a best in class customer experience; Gusto is listening to, synthesizing and acting on customer and front-line team feedback; and that cross-functional teams are collaborating and swimming together to build the best version of Gusto for our customers.
Here’s What You’ll Do Day-to-day
Shape and support product development and its integration into service strategy for existing customers across the product lifecycle, in collaboration with Engineering, Design, Product Management, and Customer Experience teams. Understand our product and end-to-end service experience and organizations in intimate detail, including internal and external pain points and feedback. Collaborate to ensure customer support considerations are integrated into broader company decisions. Lead and partner on product launches between Product Management and Customer Experience (CX) teams to ensure readiness and deliver insights post-launch to ensure a positive experience for customers and internal teams. Provide business insights and recommendations based on quantitative and qualitative data to influence strategy and operational design in both product and service roadmaps. Identify and drive cross-functional initiatives that will deliver value for customers and Gusto. Help develop and communicate a clear roadmap for enhancing service capabilities and experiences. Hypothesis-driven problem solving to drive our business. Contribute to advancing the Product Operations craft at Gusto and uplevel the work of the team.
Here’s What We're Looking For
10+ years of relevant work experience at growing startups in operating roles (i.e., biz ops/strategy roles, product operations, project/program management, and/or consulting
Experience scaling service strategy alongside growing SaaS products, to include incubating products, building and managing product betas, and/or integrating new products into a scalable best-in-class service model Highly adaptable and resilient to changes in business needs or requirements. Ability to navigate challenges and make decisions even when information is incomplete.
Demonstrated self-starter and organized problem-solver. Self-sufficient, resourceful, and bias for action towards continuous improvement Experienced with managing a variety of cross-functional stakeholders on complex strategic initiatives, to include influencing senior leaders in Product or Customer Experience orgs Strong results-orientation and direct experience in pulling and utilizing data (SQL) to identify critical trends and make/influence critical decisions. Skillful in setting goals based on the desired end state and planning strategies to achieve them. Excellent written and verbal communication skills and ability to effectively communicate complex subjects to both technical and non-technical audiences Experience working in the healthcare or benefits space (PEO, health insurance, 401k etc.) Experience with service design and/or service blueprinting
Our cash compensation amount for this role is $119,000/yr to $146,000/yr in Denver & most major metro locations, and $167,000/yr to $217,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately
2-3 days
per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesSoftware Development Referrals increase your chances of interviewing at Gusto by 2x Sign in to set job alerts for “Product Operations Manager” roles. Denver, CO $130,000.00-$170,000.00 1 day ago Denver, CO $50,000.00-$55,000.00 1 month ago Thornton, CO $50,000.00-$55,000.00 1 month ago Sr. Merchandising Manager Product, Collabs & Energy (Global TNF) Denver, CO $116,640.00-$145,800.00 11 hours ago Associate Manager, Digital Ordering - Strategy & OperationsREGIONAL OPERATIONS MANAGER - STEVENS EQUIPMENT SUPPLYManager, Risk & Identity Solutions, Strategy & Business OperationsSenior Program Manager - National Retail Sales Operations Littleton, CO $83,950.00-$119,900.00 4 days ago Program Manager II, Supply Chain, Google Cloud Thornton, CO $126,000.00-$181,000.00 1 week ago Senior Program Manager, Supply Expansion Planning Thornton, CO $221,000.00-$311,000.00 2 weeks ago Logistics Program Manager - Data Center Fulfillment Broomfield, CO $97,500.00-$199,500.00 1 week ago Program Manager, Environmental Metrics Accounting Lead Boulder, CO $174,000.00-$258,000.00 1 week ago Manager, Clinical Programs – Tech and ReportingSenior Product Manager (Customer Identity Access Management) Boulder, CO $120,000.00-$160,000.00 4 days ago Director of Operations, Connectivity & Travel Inventory Denver, CO $210,000.00-$250,000.00 5 days ago Denver, CO $75,000.00-$110,000.00 4 days ago Supervisor, Retail Operations (Medicine Man)Program Manager - Environmental Services Assistance Team (ESAT) Denver, CO $81,094.00-$137,860.00 5 days ago Lone Tree, CO $124,771.00-$171,560.00 1 week ago Permanent Water Quality and Illicit Discharges Program Manager (EPS III) - Denver Denver, CO $68,620.50-$72,139.50 2 weeks ago Senior Manager, Technical Product Support Denver Metropolitan Area $120,000.00-$150,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr