Bank of America
ServiceNow Developer
Plano, Texas;Kennesaw, Georgia
To proceed with your application, you must be at least 18 years of age.
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
About the Team:
The Global Technology Service Management function is a new team charted with designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.
Job Description:
The
ServiceNow Developer
will have a role in developing the ServiceNow platform as defined by the Product teams and guide the development team in solution design and implementation approaches that align to best practices.
This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.
Key responsibilities:
Contributes to the ServiceNow platform roadmap and strategy
Develop and maintain the ServiceNow platform in alignment with the strategy
Enforce platform engineering and development standards
Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence
Provide input to and sign off on solution design for complex features
Adhere to ServiceNow code quality control processes and routines
Responsibilities:
Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
Develops software solutions to address manual and repeatable work or inefficient processes
Conducts on-site evaluations of third-party products being considered for firm adoption
Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
Skills:
Analytical Thinking
Application Development
Risk Management
Adaptability
Business Acumen
DevOps Practices
Solution Delivery Process
Solution Design
Architecture
Collaboration
Required Qualifications and Experience:
Bachelor's degree in Computer Science or related field or equivalent work experience
Minimum of 3+ years of experience a ServiceNow development and engineering
ServiceNow Certified System Administrator (CSA) certification, product micro certifications
Experience with ServiceNow cloud platforms
Designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
Experience with continuous integration between ServiceNow modules and integrated applications
Experience with highly-regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions
Building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies
Supporting ServiceNow integrations for security, risk, and compliance
ServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting
Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards
Leveraging MID servers for integration and automation
Front-end technologies like HTML, CSS, and JS
Custom REST/SOAP APIs (web services)
ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets
CMDB design and implementation
ITIL Operations Application design and implementation (incident, problem, change, service request, etc.)
Gathering and analyzing system requirements
Desired Credentials:
ServiceNow certified implementation specialist (CIS)
ServiceNow certified application developer (CAD)
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Plano, Texas;Kennesaw, Georgia
To proceed with your application, you must be at least 18 years of age.
Acknowledge
Refer a friend
To proceed with your application, you must be at least 18 years of age.
Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Plano/ServiceNow-Developer_25036592)
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
About the Team:
The Global Technology Service Management function is a new team charted with designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.
Job Description:
The
ServiceNow Developer
will have a role in developing the ServiceNow platform as defined by the Product teams and guide the development team in solution design and implementation approaches that align to best practices.
This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.
Key responsibilities:
Contributes to the ServiceNow platform roadmap and strategy
Develop and maintain the ServiceNow platform in alignment with the strategy
Enforce platform engineering and development standards
Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence
Provide input to and sign off on solution design for complex features
Adhere to ServiceNow code quality control processes and routines
Responsibilities:
Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
Develops software solutions to address manual and repeatable work or inefficient processes
Conducts on-site evaluations of third-party products being considered for firm adoption
Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
Skills:
Analytical Thinking
Application Development
Risk Management
Adaptability
Business Acumen
DevOps Practices
Solution Delivery Process
Solution Design
Architecture
Collaboration
Required Qualifications and Experience:
Bachelor's degree in Computer Science or related field or equivalent work experience
Minimum of 3+ years of experience a ServiceNow development and engineering
ServiceNow Certified System Administrator (CSA) certification, product micro certifications
Experience with ServiceNow cloud platforms
Designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
Experience with continuous integration between ServiceNow modules and integrated applications
Experience with highly-regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions
Building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies
Supporting ServiceNow integrations for security, risk, and compliance
ServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting
Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards
Leveraging MID servers for integration and automation
Front-end technologies like HTML, CSS, and JS
Custom REST/SOAP APIs (web services)
ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets
CMDB design and implementation
ITIL Operations Application design and implementation (incident, problem, change, service request, etc.)
Gathering and analyzing system requirements
Desired Credentials:
ServiceNow certified implementation specialist (CIS)
ServiceNow certified application developer (CAD)
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.