Alvarez & Marsal
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IT Field Services Support
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IT Field Services Support
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Alvarez & Marsal Get AI-powered advice on this job and more exclusive features. Description
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M. Description
IT Field Services Support, San Francisco Office
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.
The Team
The position of IT Field Services Support Specialist will be based in the Dallas office and be part of the core Field Services team to support all US and International users by front facing contact via walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation and resolution for our internal knowledge base. A candidate for employment must demonstrate both great customer service and teamwork.The candidate must be able to set an expectation level for an issue and deliver on that expectation, must be able to be self-sufficient and able to appropriately manage their own workload.
How You Will Contribute
Facilitating walk-ups ServiceDesk and utilizing incident knowledge base platform (Service Now) Analyze, diagnose, document, resolve or escalate reported issues and outages Assist other depts within IT; engineering/operations, and infrastructure applications/hardware Configure, install, and troubleshoot laptops/mobile devices/printers Respond to all user support inquiries globally including primary office location
Supported Applications
Support and troubleshooting include supporting: MS office 2016 - O365 suites, Commvault, (Cisco Products: Jabber, WebEx, AnyConnect VPN, Call Manager CUCM ), JAMF (Mac deployment), Active Directory, Shared drive/Folder permissions understanding & troubleshooting, Bitlocker MBAM, Labtech ConnectWise, SCCM, Video & Audio Conferencing administration, Apple iOS, Android, 2FA/MFA mobility support & VOIP connectivity troubleshooting, LAN connectivity troubleshooting, Mimecast, Intune, network printer support.
Qualifications
College background in the technology field preferred 3-5 years of support role experience in help desk environment or tech support services (Preferable) Solid understanding of MS Office 2010/2013/O365 (Outlook, Word, Excel, Power Point, etc.) Proven background with customer service and able to handle stressful / time-sensitive situations Telephone customer service experience required Fundamental understanding of PC hardware/software and connectivity components Experience with Windows 7-10 Operating Systems, Mac OSX experience is preferred Knowledge of MS Exchange, Active Directory, SharePoint Knowledge of LAN/WAN networking, remote access VPN technology, TCP/IP Basic understanding of ITIL based structure Exposure to HP/Lenovo ThinkPad/ MS Surface/ MacBook/ iPhone/ Android/ hardware preferred Previous experience with an incident management/tracking system required Some weekend and afterhours support required, as well as light travel potentially
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Clickherefor more information regarding A&M’s benefits programs.
The salary range is $60,000- $75,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
Inclusive Diversity
A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
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IT Field Services Support
role at
Alvarez & Marsal 1 day ago Be among the first 25 applicants Join to apply for the
IT Field Services Support
role at
Alvarez & Marsal Get AI-powered advice on this job and more exclusive features. Description
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M. Description
IT Field Services Support, San Francisco Office
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.
The Team
The position of IT Field Services Support Specialist will be based in the Dallas office and be part of the core Field Services team to support all US and International users by front facing contact via walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation and resolution for our internal knowledge base. A candidate for employment must demonstrate both great customer service and teamwork.The candidate must be able to set an expectation level for an issue and deliver on that expectation, must be able to be self-sufficient and able to appropriately manage their own workload.
How You Will Contribute
Facilitating walk-ups ServiceDesk and utilizing incident knowledge base platform (Service Now) Analyze, diagnose, document, resolve or escalate reported issues and outages Assist other depts within IT; engineering/operations, and infrastructure applications/hardware Configure, install, and troubleshoot laptops/mobile devices/printers Respond to all user support inquiries globally including primary office location
Supported Applications
Support and troubleshooting include supporting: MS office 2016 - O365 suites, Commvault, (Cisco Products: Jabber, WebEx, AnyConnect VPN, Call Manager CUCM ), JAMF (Mac deployment), Active Directory, Shared drive/Folder permissions understanding & troubleshooting, Bitlocker MBAM, Labtech ConnectWise, SCCM, Video & Audio Conferencing administration, Apple iOS, Android, 2FA/MFA mobility support & VOIP connectivity troubleshooting, LAN connectivity troubleshooting, Mimecast, Intune, network printer support.
Qualifications
College background in the technology field preferred 3-5 years of support role experience in help desk environment or tech support services (Preferable) Solid understanding of MS Office 2010/2013/O365 (Outlook, Word, Excel, Power Point, etc.) Proven background with customer service and able to handle stressful / time-sensitive situations Telephone customer service experience required Fundamental understanding of PC hardware/software and connectivity components Experience with Windows 7-10 Operating Systems, Mac OSX experience is preferred Knowledge of MS Exchange, Active Directory, SharePoint Knowledge of LAN/WAN networking, remote access VPN technology, TCP/IP Basic understanding of ITIL based structure Exposure to HP/Lenovo ThinkPad/ MS Surface/ MacBook/ iPhone/ Android/ hardware preferred Previous experience with an incident management/tracking system required Some weekend and afterhours support required, as well as light travel potentially
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Clickherefor more information regarding A&M’s benefits programs.
The salary range is $60,000- $75,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
Inclusive Diversity
A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionInformation Technology IndustriesBusiness Consulting and Services Referrals increase your chances of interviewing at Alvarez & Marsal by 2x Get notified about new Information Technology Specialist jobs in
San Francisco, CA . Oakland, CA $93,472.00-$108,398.00 3 months ago San Francisco, CA $93,000.00-$150,000.00 3 days ago San Francisco, CA $50,000.00-$300,000.00 23 hours ago San Francisco, CA $101,248.00-$126,560.00 3 days ago Hayward, CA $75,000.00-$85,000.00 3 days ago Redwood City, CA $36.68-$57.83 2 weeks ago San Francisco, CA $115,000.00-$150,000.00 1 month ago San Mateo, CA $127,000.00-$188,000.00 1 week ago San Francisco, CA $54,357.33-$73,770.66 2 weeks ago Technical Documentation Specialist (ServiceNow) San Francisco, CA $30.00-$40.00 2 weeks ago United States $167,000.00-$252,000.00 22 hours ago San Francisco, CA $69,888.00-$100,949.33 1 month ago San Francisco, CA $131,622.40-$178,630.40 3 weeks ago Power Platform Business Solutions Intern San Francisco, CA $27.00-$42.00 3 days ago San Ramon, CA $65,000.00-$85,000.00 1 month ago San Francisco, CA $90,000.00-$183,750.00 2 weeks ago San Francisco, CA $53,550.00-$89,775.00 6 days ago San Francisco, CA $120,000.00-$140,000.00 2 weeks ago Discovery IT System Administrator (Top Secret Clearance Required) San Francisco, CA $124,895.40-$169,500.90 2 weeks ago San Francisco, CA $120,500.00-$237,800.00 2 weeks ago San Francisco, CA $101,920.00-$138,320.00 3 weeks ago San Francisco, CA $19.18-$23.23 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr