Pasona N A, Inc.
Customer Success Manager - Japanese bilingual
Pasona N A, Inc., Chicago, Illinois, United States, 60290
Customer Success Manager - Japanese bilingual Join to apply for the
Customer Success Manager - Japanese bilingual
role at
Pasona N A, Inc. Customer Success Manager - Japanese bilingual 2 days ago Be among the first 25 applicants Join to apply for the
Customer Success Manager - Japanese bilingual
role at
Pasona N A, Inc. Get AI-powered advice on this job and more exclusive features. Job Description
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Customer Success Manager
Location: Chicago IL
Base salary range : $75-125K
We are seeking a dynamic
Customer Success Manager (CSM)
to join our fast-growing team and play a pivotal role in ensuring customer satisfaction, retention, and growth. This is a hands-on position where you’ll wear multiple hats, build trusted client relationships, and directly impact the success of our customers across the U.S. manufacturing industry.
What You’ll Do
Customer Onboarding
Lead onboarding for new clients, ensuring smooth adoption and satisfaction during the initial implementation phase Deliver persona-specific training and simplify technical concepts for diverse stakeholders
Customer Discovery & Relationship Building
Act as a trusted advisor by cultivating relationships with executive sponsors, champions, and end users Host regular check-ins, reviews, and onsite visits to strengthen partnerships and maximize customer value
Customer Retention & Growth
Monitor customer health metrics (adoption, satisfaction, engagement) to proactively prevent churn Identify expansion opportunities and drive upsells that unlock full value from our solutions
Customer Satisfaction & Advocacy
Develop case studies that showcase customer success with measurable results Organize customer events and webinars to build community and foster thought leadership
Internal Collaboration & Advocacy
Capture and communicate the Voice of the Customer (VoC) to internal teams Partner cross-functionally to enhance the customer experience and promote advocacy
What You Bring
Proven experience leading enterprise-level B2B customer partnerships, including adoption, renewals, and expansions Strong knowledge of onboarding and “land & expand” strategies for SaaS platforms Excellent communication and interpersonal skills with the ability to build multi-level trust Analytical problem-solver with sharp attention to detail Comfortable working independently and collaboratively in a fast-paced, dynamic environment Proficiency in CRM and communication tools
Bonus Points If You Have
Fluency in Japanese Experience in a startup tech environment Background in manufacturing SaaS or manufacturing technology
What’s In It for You
Competitive Compensation: On-target earnings ranging from $75,000 – $125,000 Comprehensive Benefits: 100% company-covered health insurance (medical, dental, vision) for employees Financial Security: 401k plan with 4% company match from day one, plus stock options Generous Time Off: 15 PTO days, 5 sick days, and 10 company holidays annually Work-Life Balance: Enjoy a thriving workplace with catered lunches, snacks, and quarterly team events Growth & Learning: Access to conferences, professional organizations, and career development opportunities Inclusive Culture: Join a diverse, collaborative, and supportive team that values every perspective
To apply please email resume to htakami@pasona.comSeniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesStaffing and Recruiting Referrals increase your chances of interviewing at Pasona N A, Inc. by 2x Get notified about new Customer Success Manager jobs in
Chicago, IL . Customer Success Manager - Value RealizationSenior Customer Success Manager - RethinkCare Chicago, IL $80,000.00-$90,000.00 1 month ago Chicago, IL $133,400.00-$199,700.00 6 days ago Chicago, IL $70,500.00-$70,500.00 3 weeks ago Chicago, IL $90,000.00-$110,000.00 4 months ago Chicago, IL $76,500.00-$110,000.00 1 week ago Associate Customer Success Manager, Uber Direct Chicago, IL $79,000.00-$98,000.00 3 days ago Chicago, IL $75,000.00-$125,000.00 3 days ago Chicago, IL $80,000.00-$95,000.00 1 week ago Chicago, IL $95,000.00-$115,000.00 2 months ago Chicago, IL $180,000.00-$240,000.00 2 months ago Billing Oversight Customer Success Manager – RethinkBH Chicago, IL $90,000.00-$142,500.00 2 months ago Chicago, IL $57,400.00-$98,400.00 2 days ago Customer Success Manager, Northeast RegionCustomer Success Manager, Covered Entity Solutions Chicago, IL $100,000.00-$115,000.00 1 month ago Customer Success Manager, YouTube Specialist Chicago, IL $100,000.00-$120,000.00 3 weeks ago Customer Success Manager II, Global Strategic Chicago, IL $100,000.00-$110,000.00 1 week ago Customer Success Manager (CSM) – SAP Academy for Customer Success – Chicago (HYBRID) Chicago, IL $78,000.00-$180,700.00 1 month ago Customer Success Manager, Senior Manager Chicago, IL $162,600.00-$244,200.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Success Manager - Japanese bilingual
role at
Pasona N A, Inc. Customer Success Manager - Japanese bilingual 2 days ago Be among the first 25 applicants Join to apply for the
Customer Success Manager - Japanese bilingual
role at
Pasona N A, Inc. Get AI-powered advice on this job and more exclusive features. Job Description
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Customer Success Manager
Location: Chicago IL
Base salary range : $75-125K
We are seeking a dynamic
Customer Success Manager (CSM)
to join our fast-growing team and play a pivotal role in ensuring customer satisfaction, retention, and growth. This is a hands-on position where you’ll wear multiple hats, build trusted client relationships, and directly impact the success of our customers across the U.S. manufacturing industry.
What You’ll Do
Customer Onboarding
Lead onboarding for new clients, ensuring smooth adoption and satisfaction during the initial implementation phase Deliver persona-specific training and simplify technical concepts for diverse stakeholders
Customer Discovery & Relationship Building
Act as a trusted advisor by cultivating relationships with executive sponsors, champions, and end users Host regular check-ins, reviews, and onsite visits to strengthen partnerships and maximize customer value
Customer Retention & Growth
Monitor customer health metrics (adoption, satisfaction, engagement) to proactively prevent churn Identify expansion opportunities and drive upsells that unlock full value from our solutions
Customer Satisfaction & Advocacy
Develop case studies that showcase customer success with measurable results Organize customer events and webinars to build community and foster thought leadership
Internal Collaboration & Advocacy
Capture and communicate the Voice of the Customer (VoC) to internal teams Partner cross-functionally to enhance the customer experience and promote advocacy
What You Bring
Proven experience leading enterprise-level B2B customer partnerships, including adoption, renewals, and expansions Strong knowledge of onboarding and “land & expand” strategies for SaaS platforms Excellent communication and interpersonal skills with the ability to build multi-level trust Analytical problem-solver with sharp attention to detail Comfortable working independently and collaboratively in a fast-paced, dynamic environment Proficiency in CRM and communication tools
Bonus Points If You Have
Fluency in Japanese Experience in a startup tech environment Background in manufacturing SaaS or manufacturing technology
What’s In It for You
Competitive Compensation: On-target earnings ranging from $75,000 – $125,000 Comprehensive Benefits: 100% company-covered health insurance (medical, dental, vision) for employees Financial Security: 401k plan with 4% company match from day one, plus stock options Generous Time Off: 15 PTO days, 5 sick days, and 10 company holidays annually Work-Life Balance: Enjoy a thriving workplace with catered lunches, snacks, and quarterly team events Growth & Learning: Access to conferences, professional organizations, and career development opportunities Inclusive Culture: Join a diverse, collaborative, and supportive team that values every perspective
To apply please email resume to htakami@pasona.comSeniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesStaffing and Recruiting Referrals increase your chances of interviewing at Pasona N A, Inc. by 2x Get notified about new Customer Success Manager jobs in
Chicago, IL . Customer Success Manager - Value RealizationSenior Customer Success Manager - RethinkCare Chicago, IL $80,000.00-$90,000.00 1 month ago Chicago, IL $133,400.00-$199,700.00 6 days ago Chicago, IL $70,500.00-$70,500.00 3 weeks ago Chicago, IL $90,000.00-$110,000.00 4 months ago Chicago, IL $76,500.00-$110,000.00 1 week ago Associate Customer Success Manager, Uber Direct Chicago, IL $79,000.00-$98,000.00 3 days ago Chicago, IL $75,000.00-$125,000.00 3 days ago Chicago, IL $80,000.00-$95,000.00 1 week ago Chicago, IL $95,000.00-$115,000.00 2 months ago Chicago, IL $180,000.00-$240,000.00 2 months ago Billing Oversight Customer Success Manager – RethinkBH Chicago, IL $90,000.00-$142,500.00 2 months ago Chicago, IL $57,400.00-$98,400.00 2 days ago Customer Success Manager, Northeast RegionCustomer Success Manager, Covered Entity Solutions Chicago, IL $100,000.00-$115,000.00 1 month ago Customer Success Manager, YouTube Specialist Chicago, IL $100,000.00-$120,000.00 3 weeks ago Customer Success Manager II, Global Strategic Chicago, IL $100,000.00-$110,000.00 1 week ago Customer Success Manager (CSM) – SAP Academy for Customer Success – Chicago (HYBRID) Chicago, IL $78,000.00-$180,700.00 1 month ago Customer Success Manager, Senior Manager Chicago, IL $162,600.00-$244,200.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr