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Brooksource

Business System Analyst II

Brooksource, Stamford, Connecticut, United States, 06925

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This range is provided by Brooksource. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range

$45.00/hr - $52.00/hr Business Analyst / Project Coordinator 4-5 Days On-Site in Stamford, CT 6 Month Contract to Hire We are searching for a Business Analyst / Project Coordinator to support our Stamford, CT-based telecommunications client in launching Rich Communication Services (RCS) / Rich Business Messaging (RBM) as a new customer communication channel. This role blends project coordination with hands-on business analysis, working cross-functionally with delivery, content, and technical teams to ensure the successful implementation and optimization of RCS/RBM initiatives. Minimum Qualifications 3+ years as a Business Analyst, Project Coordinator, or Project Manager in technology or communications. Strong skills in requirements gathering, process mapping, and documentation. Experience working with cross-functional technical and non-technical teams. Familiarity with Agile or hybrid delivery methodologies.

Responsibilities

Partner with the Unified Customer Communications (UCC) delivery team on RCS/RBM implementation. Collaborate with upstream and downstream teams (Development, QA, BA, Solutions Architecture, PM) to translate business vision into deliverables. Gather, document, and manage business requirements, user stories, and acceptance criteria. Audit and enhance existing customer communications while drafting new RCS content aligned to objectives, compliance, and customer experience. Understand backend integration dependencies and support testing/validation of RCS content rendering. Track milestones, risks, and dependencies across multiple initiatives. Develop expertise in RCS/RBM capabilities, limitations, and best practices.

Whats in it For You?

Work for one of the largest telecommunications companies in the U.S., supporting a fast-paced team that drives innovation. Full Medical, Dental, and Vision benefits 401k

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology and Analyst

Industries

IT Services and IT Consulting and Telecommunications

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