08672 Assistant Store Manager

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08672 Assistant Store Manager

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CosmoProf Beauty . Assistant Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.

Primary Duties

Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.

People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.

Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).

Inventory and store operations: Manages inventory through ordering and shipment processing. Manages payroll hours to meet the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Follows Company directives and assignments in a timely and accurate manner.

Safety/Loss Prevention: Ensures the store environment is safe for associates and customers; policies and procedures are followed and enforced. Protects company assets by ensuring inventory and cash control procedures are followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.

Knowledge, Skills, Abilities And Requirements

High School Diploma or equivalent

Must be 18 years of age or older

Minimum 3+ years retail sales/customer service experience preferred

At least 1+ year(s) prior management experience preferred

Ability to lead or support a team of associates to meet business objectives

Clear and effective communication with team and management

Must have scheduling availability to meet the needs of the business

Cosmetology license desirable, but not required

Competencies

Passionate Learner

Desire to grow and learn

Flexible, Agile Adapter

Adapts to multiple demands and responds to new circumstances and ambiguous situations

Talent Builder

Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success

Effective Communicator

Expresses information clearly and creates an engaging and inviting environment

Team Builder

Develops strong partnerships and engages with all associates across different functions within the Company. Emphasizes inclusion

Customer Focused Partner

Understands and meets the needs of external and internal customers

Results Driver

Drives and delivers plans; holds self and team to a high standard; demonstrates GRIT and motivation

Strategic Thinker

Demonstrates vision and broad perspective to drive business performance

Big Picture Thinker

Executes and adapts plans, follows through on commitments and keeps pace with the business; innovates where appropriate

Problem Solver Decision Maker

Analyzes information and objectively evaluates alternatives to make sound decisions

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

Task Level High

Departmental/Division Level High

Project Level High

Consultative Level High

The amount of discretion or freedom this position has

Strict Adherence to Guidelines

Interprets and Adapts Guidelines

Develops and Implements Guidelines

Working Conditions / Physical Requirements

The position requires physical exertion such as long periods of standing, walking, bending, crouching, stooping, stretching, reaching, or similar activities; frequent lifting of moderately heavy items such as shipments or boxes. May require physical characteristics and abilities such as agility and dexterity. Occasional work at other store locations may be required.

The work environment involves typical office, retail store, and training areas with standard safety practices. The space is generally well-lit, heated, and ventilated.

Seniority level Mid-Senior level

Employment type Full-time

Job function Sales and Business Development

Industries Retail

Boilerplate references and unrelated postings have been removed to focus on the role's responsibilities and requirements.

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