Salesforce
Agentforce/AI Deployment Strategist (Multiple Levels)
Salesforce, Washington, District of Columbia, us, 20022
Overview
Agentforce/AI Deployment Strategist (Multiple Levels) at Salesforce. The Deployment Strategist is a pivotal leadership role focused on driving the successful adoption and strategic implementation of AI-powered Agentforce solutions for our key customers. This role is less about hands-on technical execution and more about solutioning, strategic oversight, and executive relationship management.
As a trusted advisor, you will be the primary front-facing contact for Agentforce deployments, bridging customer strategic needs with our product innovation to ensure long-term success and value realization. You will play a critical role in defining and steering the Agentic AI strategy and roadmap for our customers, establishing guardrails, and ensuring responsible AI usage. You\'ll oversee complex deployments, fostering collaboration across various stakeholders, setting strategic goals, and proactively addressing challenges. You will also connect customer needs with product development, offering valuable field insights to influence enhancements and accelerate the product roadmap, ensuring the Agentforce platform remains at the forefront of AI solutions. You will facilitate workshops and lead efforts to craft innovative AI solutions that leverage our platform and beyond. You will guide customers through organizational readiness for AI adoption to maximize their investment.
Responsibilities
Strategic Solutioning & Design Leadership: Lead the analysis and strategic design of intelligent AI-powered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, and Salesforce APIs. Synthesize complex business challenges into clear, actionable solution architectures and strategic deployment plans, focusing on business impact rather than technical execution.
Deployment Ownership & Program Management: Provide comprehensive oversight for the successful deployment of Agentforce solutions, ensuring seamless integration with existing customer infrastructure. Monitor project progress, guide optimization for long-term reliability, scalability, and security, including the establishment and governance of agent behavior guardrails.
Executive Customer Relationship Management: Serve as the primary front-facing contact for Agentforce deployments, building trust-based relationships with C-suite executives and key customer stakeholders. Present proposals that drive measurable value and adoption.
AI Strategy & Responsible AI: Lead discussions around Agentic AI strategy and roadmapping for customers. Drive adoption of Responsible AI principles, including risk mitigation, bias and toxicity testing, and guardrails to ensure ethical and safe AI usage.
Facilitation & Workshop Leadership: Design and lead workshops, such as agent design sessions and jobs-to-be-done analyses, to collaboratively define optimal AI solutions and drive alignment across customer teams.
Conversation Design & User Experience: Apply foundational Conversation Design to guide the creation of intuitive, user-centric conversational AI experiences.
Organizational Readiness & Change Management: Assess customer readiness for AI adoption and guide process transformations to maximize benefits of intelligent agents.
Product Evolution & Strategic Feedback: Serve as a vital feedback loop between customers and internal product/engineering teams; influence future product enhancements and the platform\'s strategic direction.
Qualifications Required Qualifications
5+ years of experience in strategic solutioning and oversight of cloud-based technology deployments, with a proven track record of leading successful, impactful enterprise-level projects
Experience leading and overseeing deployments of AI/LLM technologies, including end-to-end engagement management
Excellent problem solving in unstructured environments with a curious, analytical, solution-oriented mindset
Entrepreneurial spirit and a focus on fast delivery and measurable customer impact
Strong collaboration and communication skills, able to explain complex concepts to non-technical stakeholders and executives
Proven experience managing executive customer relationships in a strategic advisory or consulting role
Experience in AI consulting, including conversation design, responsible AI practices, and prompt engineering
Ability to travel 25-50% of the time, as needed
Preferred Qualifications
Understanding of the Salesforce platform and ecosystem
Experience with Salesforce Data Cloud and/or Agentforce
Experience developing conversational AI solutions in regulated industries
Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist)
Knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds)
Experience with AI/ML concepts beyond LLMs
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. We help companies blaze new trails and connect with customers in new ways, empowering you to be a Trailblazer and to drive performance and career growth.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. All decisions are based on merit and qualifications. In the United States, compensation offered will be determined by factors such as location, job level, knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. See benefits at: Salesforce Benefits.
For New York-based roles, the base salary range is $184,000 to $334,600; Washington-based roles $184,000 to $306,600; Maryland $184,000 to $306,600; California $200,800 to $334,600; Illinois $184,000 to $306,600; Massachusetts $184,000 to $306,600.
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As a trusted advisor, you will be the primary front-facing contact for Agentforce deployments, bridging customer strategic needs with our product innovation to ensure long-term success and value realization. You will play a critical role in defining and steering the Agentic AI strategy and roadmap for our customers, establishing guardrails, and ensuring responsible AI usage. You\'ll oversee complex deployments, fostering collaboration across various stakeholders, setting strategic goals, and proactively addressing challenges. You will also connect customer needs with product development, offering valuable field insights to influence enhancements and accelerate the product roadmap, ensuring the Agentforce platform remains at the forefront of AI solutions. You will facilitate workshops and lead efforts to craft innovative AI solutions that leverage our platform and beyond. You will guide customers through organizational readiness for AI adoption to maximize their investment.
Responsibilities
Strategic Solutioning & Design Leadership: Lead the analysis and strategic design of intelligent AI-powered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, and Salesforce APIs. Synthesize complex business challenges into clear, actionable solution architectures and strategic deployment plans, focusing on business impact rather than technical execution.
Deployment Ownership & Program Management: Provide comprehensive oversight for the successful deployment of Agentforce solutions, ensuring seamless integration with existing customer infrastructure. Monitor project progress, guide optimization for long-term reliability, scalability, and security, including the establishment and governance of agent behavior guardrails.
Executive Customer Relationship Management: Serve as the primary front-facing contact for Agentforce deployments, building trust-based relationships with C-suite executives and key customer stakeholders. Present proposals that drive measurable value and adoption.
AI Strategy & Responsible AI: Lead discussions around Agentic AI strategy and roadmapping for customers. Drive adoption of Responsible AI principles, including risk mitigation, bias and toxicity testing, and guardrails to ensure ethical and safe AI usage.
Facilitation & Workshop Leadership: Design and lead workshops, such as agent design sessions and jobs-to-be-done analyses, to collaboratively define optimal AI solutions and drive alignment across customer teams.
Conversation Design & User Experience: Apply foundational Conversation Design to guide the creation of intuitive, user-centric conversational AI experiences.
Organizational Readiness & Change Management: Assess customer readiness for AI adoption and guide process transformations to maximize benefits of intelligent agents.
Product Evolution & Strategic Feedback: Serve as a vital feedback loop between customers and internal product/engineering teams; influence future product enhancements and the platform\'s strategic direction.
Qualifications Required Qualifications
5+ years of experience in strategic solutioning and oversight of cloud-based technology deployments, with a proven track record of leading successful, impactful enterprise-level projects
Experience leading and overseeing deployments of AI/LLM technologies, including end-to-end engagement management
Excellent problem solving in unstructured environments with a curious, analytical, solution-oriented mindset
Entrepreneurial spirit and a focus on fast delivery and measurable customer impact
Strong collaboration and communication skills, able to explain complex concepts to non-technical stakeholders and executives
Proven experience managing executive customer relationships in a strategic advisory or consulting role
Experience in AI consulting, including conversation design, responsible AI practices, and prompt engineering
Ability to travel 25-50% of the time, as needed
Preferred Qualifications
Understanding of the Salesforce platform and ecosystem
Experience with Salesforce Data Cloud and/or Agentforce
Experience developing conversational AI solutions in regulated industries
Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist)
Knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds)
Experience with AI/ML concepts beyond LLMs
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. We help companies blaze new trails and connect with customers in new ways, empowering you to be a Trailblazer and to drive performance and career growth.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. All decisions are based on merit and qualifications. In the United States, compensation offered will be determined by factors such as location, job level, knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. See benefits at: Salesforce Benefits.
For New York-based roles, the base salary range is $184,000 to $334,600; Washington-based roles $184,000 to $306,600; Maryland $184,000 to $306,600; California $200,800 to $334,600; Illinois $184,000 to $306,600; Massachusetts $184,000 to $306,600.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr