Evernorth Health Services
Regional Health Center Operations Director - Evernorth - Remote US
Evernorth Health Services, South Bloomfield, Ohio, United States
Regional Health Center Operations Director - Evernorth - Remote US
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Regional Health Center Operations Director - Evernorth - Remote US
role at
Evernorth Health Services .
Overview Evernorth Workplace Care offers health care delivery services along with population health and health coaching solutions, conducted in person or virtually. Our mission is to deliver proactive, personalized, and holistic patient care and coaching by acting on health data and insights to improve the overall health and wellness of our clients' employees, and those they care about most, by providing access to high quality, affordable services where they work and live.
Our Evernorth Workplace Care solution isn’t a one-size-fits-all model. Using data-driven insights, we’ll customize a solution that addresses your organization’s most pressing needs—creating a more affordable, predictable, and simple health care experience.
Evernorth Workplace Care - Personalized Care Where You Are.
Responsibilities Reporting to the Head of Center Operations and Client Services, major job duties include:
Accountability for P&L (Profit and Loss) and key performance indicators/performance goals (KPIs) for assigned Employer Evernorth Workplace Care Health Centers across multiple properties and locations in the assigned region.
The Director of Operations will directly oversee clinical and office staff, and have responsibility for day-to-day operations, patient services and client services per our contractual agreements and scopes of service.
Responsible for full operations across client sites in addition to developing key strategies and enhancements of services to continuously drive improvements, operational excellence, efficiencies and margin expansion for the business.
Monitoring revenue generation and operational expense management, ensuring operational excellence of the budget, KPIs and performance guarantees in the client’s contract.
Responsible for the contract expense management for assigned Health Advocates (Coaching/Clinics), partnering with the business units clinical managers.
Work in a strong matrix relationship where EWC Clinical supports in the hiring and management of clinic's professional staff.
Work with EWC Clinical and EWC Legal to ensure compliance in states with the Corporate Practice of Medicine Prohibition.
Support Evernorth's Account Managers and EWC Clinical as the EWC liaison.
Participate as needed in Health Center/Coaching sales and finalist meetings to represent Evernorth Workplace Care capabilities and management expertise.
Ensure Contract Compliance and Performance Guarantee results.
Assist the development of departmental annual budgets and five-year forecast.
Identify opportunity to enhance existing relationship with the addition of new EWC services.
Evernorth Workplace Care client interface representative, working directly with the assigned Evernorth Account Managers.
Ensure all assigned clinics meet or exceed all State, Federal and regulatory requirements.
Supports EWC Team as subject matter expert for external and sales marketing presentations.
Develop close working relationships with account teams to manage and exceed client expectations.
Monitor existing business/operational processes for continuous improvement, including championing patient experience.
Implement compliance, operational, financial, clinical, and quality policies and procedures.
Provide effective leadership for all employees by establishing open communication, mentoring, training guidance, and articulating clearly defined goals and objectives for ongoing performance excellence.
Work with Evernorth HR leads in developing a recruiting and retention strategy.
Works closely with internal and external matrix partners to ensure alignment with the organization’s goals and direction.
Qualifications
Clinical/Health care professional with 5 or more years of health care management experience preferred
Bachelor's Degree required; MBA or MPH a plus.
At least 3 years of experience managing diverse employee groups, including clinical professionals
Management experience in health care delivery is a must, with experience managing health care clinics and/or practices in a retail or private setting
Experience managing in a P&L environment.
Experience working in a matrix organization with strength in organizational agility and resourcefulness, bias for action and driving solutions
Strong project management skills
Strong experience in client services/client-facing roles with strong presentation and communication skills
Ability to travel as needed to customer sites, often with limited notice; travel for site visits estimated at 40-50% within the assigned region
Strong preference for residing in Florida / Southeastern state
Bonus points for
Entrepreneurial/innovation mindset
Experience with Corporate Wellness / Clinics / EWC Health Center model
Passion for health improvement and customer-centric focus
This is a work-from-home role, but the Regional Operations Director must reside in the contiguous US with easy access to a major airport.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10 Mbps download/5 Mbps upload.
For this position, we anticipate offering an annual salary of $111,500 - $185,900 USD per year, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
Benefits We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer a 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Seniority level Not Applicable
Employment type Full-time
Job function Health Care Provider
Industries Hospitals and Health Care, Medical Practices, and Physicians
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Regional Health Center Operations Director - Evernorth - Remote US
role at
Evernorth Health Services .
Overview Evernorth Workplace Care offers health care delivery services along with population health and health coaching solutions, conducted in person or virtually. Our mission is to deliver proactive, personalized, and holistic patient care and coaching by acting on health data and insights to improve the overall health and wellness of our clients' employees, and those they care about most, by providing access to high quality, affordable services where they work and live.
Our Evernorth Workplace Care solution isn’t a one-size-fits-all model. Using data-driven insights, we’ll customize a solution that addresses your organization’s most pressing needs—creating a more affordable, predictable, and simple health care experience.
Evernorth Workplace Care - Personalized Care Where You Are.
Responsibilities Reporting to the Head of Center Operations and Client Services, major job duties include:
Accountability for P&L (Profit and Loss) and key performance indicators/performance goals (KPIs) for assigned Employer Evernorth Workplace Care Health Centers across multiple properties and locations in the assigned region.
The Director of Operations will directly oversee clinical and office staff, and have responsibility for day-to-day operations, patient services and client services per our contractual agreements and scopes of service.
Responsible for full operations across client sites in addition to developing key strategies and enhancements of services to continuously drive improvements, operational excellence, efficiencies and margin expansion for the business.
Monitoring revenue generation and operational expense management, ensuring operational excellence of the budget, KPIs and performance guarantees in the client’s contract.
Responsible for the contract expense management for assigned Health Advocates (Coaching/Clinics), partnering with the business units clinical managers.
Work in a strong matrix relationship where EWC Clinical supports in the hiring and management of clinic's professional staff.
Work with EWC Clinical and EWC Legal to ensure compliance in states with the Corporate Practice of Medicine Prohibition.
Support Evernorth's Account Managers and EWC Clinical as the EWC liaison.
Participate as needed in Health Center/Coaching sales and finalist meetings to represent Evernorth Workplace Care capabilities and management expertise.
Ensure Contract Compliance and Performance Guarantee results.
Assist the development of departmental annual budgets and five-year forecast.
Identify opportunity to enhance existing relationship with the addition of new EWC services.
Evernorth Workplace Care client interface representative, working directly with the assigned Evernorth Account Managers.
Ensure all assigned clinics meet or exceed all State, Federal and regulatory requirements.
Supports EWC Team as subject matter expert for external and sales marketing presentations.
Develop close working relationships with account teams to manage and exceed client expectations.
Monitor existing business/operational processes for continuous improvement, including championing patient experience.
Implement compliance, operational, financial, clinical, and quality policies and procedures.
Provide effective leadership for all employees by establishing open communication, mentoring, training guidance, and articulating clearly defined goals and objectives for ongoing performance excellence.
Work with Evernorth HR leads in developing a recruiting and retention strategy.
Works closely with internal and external matrix partners to ensure alignment with the organization’s goals and direction.
Qualifications
Clinical/Health care professional with 5 or more years of health care management experience preferred
Bachelor's Degree required; MBA or MPH a plus.
At least 3 years of experience managing diverse employee groups, including clinical professionals
Management experience in health care delivery is a must, with experience managing health care clinics and/or practices in a retail or private setting
Experience managing in a P&L environment.
Experience working in a matrix organization with strength in organizational agility and resourcefulness, bias for action and driving solutions
Strong project management skills
Strong experience in client services/client-facing roles with strong presentation and communication skills
Ability to travel as needed to customer sites, often with limited notice; travel for site visits estimated at 40-50% within the assigned region
Strong preference for residing in Florida / Southeastern state
Bonus points for
Entrepreneurial/innovation mindset
Experience with Corporate Wellness / Clinics / EWC Health Center model
Passion for health improvement and customer-centric focus
This is a work-from-home role, but the Regional Operations Director must reside in the contiguous US with easy access to a major airport.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10 Mbps download/5 Mbps upload.
For this position, we anticipate offering an annual salary of $111,500 - $185,900 USD per year, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
Benefits We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer a 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Seniority level Not Applicable
Employment type Full-time
Job function Health Care Provider
Industries Hospitals and Health Care, Medical Practices, and Physicians
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