City and County of San Francisco
Compliance Director - Administration Division - SF Municipal Transportation Agen
City and County of San Francisco, San Francisco, California, United States, 94199
Overview
Compliance Director - Administration Division - SF Municipal Transportation Agency (9183)
– City and County of San Francisco. The San Francisco Municipal Transportation Agency (SFMTA) is responsible for the management of all ground transportation in the City, including Muni, parking and traffic, bicycling, walking and the regulation of taxis. The Compliance Director will oversee Civil Rights, Regulatory Affairs & Audits, Administrative Hearings, and the Office of Civil Rights, and will shape and execute agency-wide compliance policies, goals, and objectives in collaboration with stakeholders across the agency.
Job Details
APPOINTMENT TYPE:
Permanent Exempt
Division:
Administration
Section/Unit:
Compliance
Work Location:
1 South Van Ness Ave, 6th Floor, San Francisco, CA 94103
Work Schedule:
Monday - Friday, 8:00am-5:00pm
Salary:
$220,558 - $281,398 annually
Application Opening:
August 1, 2025
Application Deadline:
11:59pm Pacific Time on September 12, 2025
Position Description Under the general direction of the Administration Division leadership, the Compliance Director will assume full management responsibility for the following units: Regulatory Affairs & Audits; Administrative Hearings; and the Office of Civil Rights. This director-level role is responsible for shaping and executing agency-wide compliance policies, goals, and objectives. The Director leads Civil Rights and Equity programs including Title VI/EEO, Investigations, Ombuds, Small Business, the Office of Racial Equity & Belonging (OREB), and Accessible Services. The Compliance Director oversees compliance with applicable regulatory requirements and coordinates across agency sections to implement Civil Rights and Equity programs.
Responsibilities
Manages the development and implementation of departmental goals, objectives, policies and priorities for Civil Rights, Equity, Regulatory programs and ongoing improvement of these programs.
Manages departmental compliance activities including equal employment opportunity compliance, small and disadvantaged business programs, contract compliance, Title VI, and language access compliance; recommends and administers policies and procedures.
Manages internal grievances and external complaints regarding potential discrimination, harassment and retaliation; directs investigations, audits and administrative hearings; reviews reports of findings; approves major recommendations for resolutions.
Prepares comprehensive strategic plans for Civil Rights, Equity, Regulatory program needs in support of SFMTA’s goals and objectives.
Serves as SFMTA liaison officer for equity programs.
Stays abreast of new regulations and laws related to Civil Rights, Equity and Regulatory matters; ensures that agency adheres to all federal, state and local regulations; evaluates their impact on agency operations; provides regulatory guidance as needed.
Advises management of pertinent regulations and developments; makes recommendations on the appropriate agency actions.
Conducts and manages organizational, operational and analytical studies and investigations; recommends modifications to existing programs, policies and procedures as appropriate.
Manages labor issues and grievances; may prepare and handle grievance hearings and related matters; may direct negotiations with the Union on labor issues.
Coordinates, compiles and prepares correspondence, reports and documents including recommendations to the SFMTA Board of Directors; ensures timely submission of materials and compliance with federal requirements.
Manages and participates in the development and administration of the division budget; approves staffing, equipment, materials and supplies forecasts; approves expenditures and budgetary adjustments as necessary.
Complies with mandatory audits for the units; reviews audit and investigative reports for content and policy compliance.
Represents the Office of Civil Rights/Regulatory Affairs & Audits/Administrative Hearings at meetings with the SFMTA Board, Board of Supervisors, City departments, elected officials, outside agencies and community groups.
Provides assistance to the Director of Administration; prepares and presents reports and other necessary correspondence.
Explains, justifies and defends programs, policies and activities within assigned areas.
Directs and ensures timely response to Sunshine, legislative, media and community requests; negotiates and resolves sensitive issues.
Handles highly confidential information.
Sets and manages staff development; selects, trains, motivates and evaluates personnel; provides or coordinates staff training; correct deficiencies; implements discipline and termination procedures.
Performs other duties as assigned.
The Ideal Candidate The ideal candidate is a results-oriented professional with proven experience in Civil Rights, Equity, and Regulatory programs. The candidate should have knowledge of federal, state, and local rules and regulations governing civil rights for a public agency. The candidate should communicate clearly and concisely, both orally and in writing, and excel at building effective working relationships with leadership, peers, staff, and other City departments. The candidate should demonstrate long-term planning and execution skills with the ability to prioritize competing needs under resource and delivery constraints. The ideal candidate should promote and advance the Agency’s mission, vision, values, and goals. A successful candidate will value staff development, foster team cohesion, and promote performance accountability. Emotional intelligence, collaboration, and the ability to work effectively with a diverse workforce and San Francisco’s diverse demographics are critical. Experience working with SF community-based organizations is preferred.
Minimum Qualifications
Possession of a bachelor's degree from an accredited college or university; AND
Ten (10) years of full-time professional verifiable experience in Civil Rights, Equity, Compliance management or a closely related field, which must have included eight (8) years of management-level experience.
Education Substitution: Additional years of the required experience in professional-level contracts and/or procurement work may substitute for the required education in Minimum Qualifications on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.
Desirable Qualifications
Experience implementing Civil Rights, Equity, Regulatory programs at a transit agency.
Communicates clearly and concisely, both orally and in writing.
Excels at building effective working relationships.
Experience in long-term planning and the ability to prioritize competing needs under potential resource and delivery timeline constraints.
Fosters team cohesion and promotes performance accountability.
Experience in conducting investigations.
Knowledge of the theories, principles, and practices of applicable federal, state, and local rules and regulations governing civil rights for a public agency, such as Titles VI, FTA, ADA, DBE and EEO Guidance, etc.
Experience working with San Francisco community based organizations.
Ability to work effectively with diverse staff and diverse demographics.
Additional Information Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Note: Falsifying one’s education, training, or work experience or attempted deception may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Selection Process: Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward. This recruitment may be utilized to fill similar positions in this classification at SFMTA.
The City and County of San Francisco is an equal opportunity employer. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. All information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
– City and County of San Francisco. The San Francisco Municipal Transportation Agency (SFMTA) is responsible for the management of all ground transportation in the City, including Muni, parking and traffic, bicycling, walking and the regulation of taxis. The Compliance Director will oversee Civil Rights, Regulatory Affairs & Audits, Administrative Hearings, and the Office of Civil Rights, and will shape and execute agency-wide compliance policies, goals, and objectives in collaboration with stakeholders across the agency.
Job Details
APPOINTMENT TYPE:
Permanent Exempt
Division:
Administration
Section/Unit:
Compliance
Work Location:
1 South Van Ness Ave, 6th Floor, San Francisco, CA 94103
Work Schedule:
Monday - Friday, 8:00am-5:00pm
Salary:
$220,558 - $281,398 annually
Application Opening:
August 1, 2025
Application Deadline:
11:59pm Pacific Time on September 12, 2025
Position Description Under the general direction of the Administration Division leadership, the Compliance Director will assume full management responsibility for the following units: Regulatory Affairs & Audits; Administrative Hearings; and the Office of Civil Rights. This director-level role is responsible for shaping and executing agency-wide compliance policies, goals, and objectives. The Director leads Civil Rights and Equity programs including Title VI/EEO, Investigations, Ombuds, Small Business, the Office of Racial Equity & Belonging (OREB), and Accessible Services. The Compliance Director oversees compliance with applicable regulatory requirements and coordinates across agency sections to implement Civil Rights and Equity programs.
Responsibilities
Manages the development and implementation of departmental goals, objectives, policies and priorities for Civil Rights, Equity, Regulatory programs and ongoing improvement of these programs.
Manages departmental compliance activities including equal employment opportunity compliance, small and disadvantaged business programs, contract compliance, Title VI, and language access compliance; recommends and administers policies and procedures.
Manages internal grievances and external complaints regarding potential discrimination, harassment and retaliation; directs investigations, audits and administrative hearings; reviews reports of findings; approves major recommendations for resolutions.
Prepares comprehensive strategic plans for Civil Rights, Equity, Regulatory program needs in support of SFMTA’s goals and objectives.
Serves as SFMTA liaison officer for equity programs.
Stays abreast of new regulations and laws related to Civil Rights, Equity and Regulatory matters; ensures that agency adheres to all federal, state and local regulations; evaluates their impact on agency operations; provides regulatory guidance as needed.
Advises management of pertinent regulations and developments; makes recommendations on the appropriate agency actions.
Conducts and manages organizational, operational and analytical studies and investigations; recommends modifications to existing programs, policies and procedures as appropriate.
Manages labor issues and grievances; may prepare and handle grievance hearings and related matters; may direct negotiations with the Union on labor issues.
Coordinates, compiles and prepares correspondence, reports and documents including recommendations to the SFMTA Board of Directors; ensures timely submission of materials and compliance with federal requirements.
Manages and participates in the development and administration of the division budget; approves staffing, equipment, materials and supplies forecasts; approves expenditures and budgetary adjustments as necessary.
Complies with mandatory audits for the units; reviews audit and investigative reports for content and policy compliance.
Represents the Office of Civil Rights/Regulatory Affairs & Audits/Administrative Hearings at meetings with the SFMTA Board, Board of Supervisors, City departments, elected officials, outside agencies and community groups.
Provides assistance to the Director of Administration; prepares and presents reports and other necessary correspondence.
Explains, justifies and defends programs, policies and activities within assigned areas.
Directs and ensures timely response to Sunshine, legislative, media and community requests; negotiates and resolves sensitive issues.
Handles highly confidential information.
Sets and manages staff development; selects, trains, motivates and evaluates personnel; provides or coordinates staff training; correct deficiencies; implements discipline and termination procedures.
Performs other duties as assigned.
The Ideal Candidate The ideal candidate is a results-oriented professional with proven experience in Civil Rights, Equity, and Regulatory programs. The candidate should have knowledge of federal, state, and local rules and regulations governing civil rights for a public agency. The candidate should communicate clearly and concisely, both orally and in writing, and excel at building effective working relationships with leadership, peers, staff, and other City departments. The candidate should demonstrate long-term planning and execution skills with the ability to prioritize competing needs under resource and delivery constraints. The ideal candidate should promote and advance the Agency’s mission, vision, values, and goals. A successful candidate will value staff development, foster team cohesion, and promote performance accountability. Emotional intelligence, collaboration, and the ability to work effectively with a diverse workforce and San Francisco’s diverse demographics are critical. Experience working with SF community-based organizations is preferred.
Minimum Qualifications
Possession of a bachelor's degree from an accredited college or university; AND
Ten (10) years of full-time professional verifiable experience in Civil Rights, Equity, Compliance management or a closely related field, which must have included eight (8) years of management-level experience.
Education Substitution: Additional years of the required experience in professional-level contracts and/or procurement work may substitute for the required education in Minimum Qualifications on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.
Desirable Qualifications
Experience implementing Civil Rights, Equity, Regulatory programs at a transit agency.
Communicates clearly and concisely, both orally and in writing.
Excels at building effective working relationships.
Experience in long-term planning and the ability to prioritize competing needs under potential resource and delivery timeline constraints.
Fosters team cohesion and promotes performance accountability.
Experience in conducting investigations.
Knowledge of the theories, principles, and practices of applicable federal, state, and local rules and regulations governing civil rights for a public agency, such as Titles VI, FTA, ADA, DBE and EEO Guidance, etc.
Experience working with San Francisco community based organizations.
Ability to work effectively with diverse staff and diverse demographics.
Additional Information Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Note: Falsifying one’s education, training, or work experience or attempted deception may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Selection Process: Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward. This recruitment may be utilized to fill similar positions in this classification at SFMTA.
The City and County of San Francisco is an equal opportunity employer. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. All information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr