Docusign
Overview
Docusign GTM Strategy & Operations Manager role. Docusign brings agreements to life. With more than 1.5 million customers in over 180 countries, Docusign solutions accelerate the process of doing business and simplify people’s lives. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
Responsibilities
Suggest and drive innovative process improvements working with key stakeholders across operational and support teams
Participate as GTM Process representation within various Annual Operational Planning processes and projects to provide process expertise, produce process-related deliverables, and drive successful launches
Act as a SME on standard GTM processes across GTM roles, and serve as a point of escalation for GTM process issues and/or decisioning
Create and maintain key documentation such as process flows, playbooks, and RACIs, while keeping operational efficiency, ease of use, and effectiveness top of mind
Understand the GTM process architecture of key systems such as Salesforce and evaluate process impacts for Users based on technical build
Recommend clear business requirements for developers as they design technical solutions to address operational inefficiencies and manage communications to all impacted stakeholders
Identify, catalog, and surface risks with mitigation plans within projects, and own defining and executing next steps to resolution
Provide leadership with project status updates, feedback, and appropriate reporting on key projects
Facilitate decision-making and alignment on proposed process initiatives and solutions
Qualifications Basic
BS/BA degree or equivalent in work experience
8+ years of experience in a GTM Strategy and Operations, Consulting role or equivalent
Experience with GTM Processes, Systems and Tools
Preferred
Sales Strategy Operations experience working closely with Sales Leadership
Ability to interact with and influence all levels from ICs to executives
Prior exposure to high-growth work environments, and a strong understanding of SaaS business models and go-to-market principles are all highly desirable
Excellent at articulating vision and executing projects
Comfortable and flexible working in a fast-paced environment
High degree of intellectual curiosity and self confidence
Well-developed ability to bring structured thinking into highly ambiguous and open-ended problem situations, then drive to consensus
Compensation & Benefits Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations:
California: $126,900.00 - $197,800.00 base salary
This Role Is Also Eligible For The Following
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Life at Docusign Working here: Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Equal Opportunity Employer We are an Equal Opportunity Employer and make hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, or any other legally protected category.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Software Development
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Responsibilities
Suggest and drive innovative process improvements working with key stakeholders across operational and support teams
Participate as GTM Process representation within various Annual Operational Planning processes and projects to provide process expertise, produce process-related deliverables, and drive successful launches
Act as a SME on standard GTM processes across GTM roles, and serve as a point of escalation for GTM process issues and/or decisioning
Create and maintain key documentation such as process flows, playbooks, and RACIs, while keeping operational efficiency, ease of use, and effectiveness top of mind
Understand the GTM process architecture of key systems such as Salesforce and evaluate process impacts for Users based on technical build
Recommend clear business requirements for developers as they design technical solutions to address operational inefficiencies and manage communications to all impacted stakeholders
Identify, catalog, and surface risks with mitigation plans within projects, and own defining and executing next steps to resolution
Provide leadership with project status updates, feedback, and appropriate reporting on key projects
Facilitate decision-making and alignment on proposed process initiatives and solutions
Qualifications Basic
BS/BA degree or equivalent in work experience
8+ years of experience in a GTM Strategy and Operations, Consulting role or equivalent
Experience with GTM Processes, Systems and Tools
Preferred
Sales Strategy Operations experience working closely with Sales Leadership
Ability to interact with and influence all levels from ICs to executives
Prior exposure to high-growth work environments, and a strong understanding of SaaS business models and go-to-market principles are all highly desirable
Excellent at articulating vision and executing projects
Comfortable and flexible working in a fast-paced environment
High degree of intellectual curiosity and self confidence
Well-developed ability to bring structured thinking into highly ambiguous and open-ended problem situations, then drive to consensus
Compensation & Benefits Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations:
California: $126,900.00 - $197,800.00 base salary
This Role Is Also Eligible For The Following
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Life at Docusign Working here: Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Equal Opportunity Employer We are an Equal Opportunity Employer and make hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, or any other legally protected category.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Software Development
#J-18808-Ljbffr