Providence SF
Case Manager Supervisor – EHV Program
Providence SF, San Francisco, California, United States, 94199
Overview
Job Title:
Case Manager Supervisor – EHV Program
Position Reports to:
Executive Director
FLSA Status:
Non-Exempt, Full-Time
Salary Range:
$28–$33/hour, DOE, plus benefits and 401(k)
About Us At the Providence Foundation of San Francisco, we provide comprehensive support to individuals and families experiencing homelessness, helping them move from crisis to stability. We're a mission-driven team committed to creating lasting change in the community.
Why Work With Us
Purpose-Driven Work : Be part of a team that helps people secure permanent housing and rebuild their lives.
Collaborative Culture : Work alongside passionate colleagues in a supportive environment.
Community Impact : Contribute to real solutions addressing homelessness in San Francisco.
Professional Growth : Build your leadership and case management skills while advancing your career.
Position Summary The Case Manager Supervisor plays a vital leadership role within the
Emergency Housing Voucher (EHV)
program. Reporting directly to the
Executive Director , this position supports and oversees a team of Case Managers serving individuals and families experiencing homelessness. The Supervisor ensures quality case management services that help clients secure and maintain stable housing, access medical and mental health care, and engage with education and support systems.
The Supervisor also works closely with leadership and clinical staff to align services with program goals and ensure clients receive coordinated, high-quality care.
Key Responsibilities
Develop and assign case plans for all new EHV program intakes
Facilitate and document weekly community meetings with clients
Hold bi-weekly supervision meetings with Case Managers
Ensure staff are trained on and compliant with shelter grievance procedures
Attend grievance committee trainings and ensure alignment with policy
Complete and submit incident reports promptly as required
Report personnel-related issues to HR and/or Executive Director within 24 hours
Review and approve Case Managers' timesheets and documentation
Monitor and ensure timely completion of intake paperwork and case plans
Conduct regular reviews of case files and client service plans
Track client appointments (medical, dental, educational) and ensure follow-through
Lead weekly case conferences to review client progress and challenges
Oversee data quality and reporting within the One System
Maintain updated community resources for client referrals
Participate in regular staff meetings, training, and interagency collaborations
Communicate clearly and professionally with clients, staff, and partners — bilingual proficiency in Spanish and English is required
Minimum Qualifications
Minimum 2 years of supervisory experience
At least 2 years of case management experience handling 40+ client caseloads
Direct service experience with diverse homeless populations in San Francisco
Knowledge of HIPAA and client confidentiality best practices
Strong leadership, communication, and problem-solving skills
Ability to de-escalate crises and make sound decisions under pressure
Familiarity with local social service networks and community resources
Cultural humility and the ability to work with clients from diverse backgrounds
Professional demeanor and commitment to organizational values
Preferred Qualifications
BA/BS in Social Services, Human Services, or related field
Experience working in programs that utilize the One System or similar databases
Familiarity with the Emergency Housing Voucher (EHV) program is a plus
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Case Manager Supervisor – EHV Program
Position Reports to:
Executive Director
FLSA Status:
Non-Exempt, Full-Time
Salary Range:
$28–$33/hour, DOE, plus benefits and 401(k)
About Us At the Providence Foundation of San Francisco, we provide comprehensive support to individuals and families experiencing homelessness, helping them move from crisis to stability. We're a mission-driven team committed to creating lasting change in the community.
Why Work With Us
Purpose-Driven Work : Be part of a team that helps people secure permanent housing and rebuild their lives.
Collaborative Culture : Work alongside passionate colleagues in a supportive environment.
Community Impact : Contribute to real solutions addressing homelessness in San Francisco.
Professional Growth : Build your leadership and case management skills while advancing your career.
Position Summary The Case Manager Supervisor plays a vital leadership role within the
Emergency Housing Voucher (EHV)
program. Reporting directly to the
Executive Director , this position supports and oversees a team of Case Managers serving individuals and families experiencing homelessness. The Supervisor ensures quality case management services that help clients secure and maintain stable housing, access medical and mental health care, and engage with education and support systems.
The Supervisor also works closely with leadership and clinical staff to align services with program goals and ensure clients receive coordinated, high-quality care.
Key Responsibilities
Develop and assign case plans for all new EHV program intakes
Facilitate and document weekly community meetings with clients
Hold bi-weekly supervision meetings with Case Managers
Ensure staff are trained on and compliant with shelter grievance procedures
Attend grievance committee trainings and ensure alignment with policy
Complete and submit incident reports promptly as required
Report personnel-related issues to HR and/or Executive Director within 24 hours
Review and approve Case Managers' timesheets and documentation
Monitor and ensure timely completion of intake paperwork and case plans
Conduct regular reviews of case files and client service plans
Track client appointments (medical, dental, educational) and ensure follow-through
Lead weekly case conferences to review client progress and challenges
Oversee data quality and reporting within the One System
Maintain updated community resources for client referrals
Participate in regular staff meetings, training, and interagency collaborations
Communicate clearly and professionally with clients, staff, and partners — bilingual proficiency in Spanish and English is required
Minimum Qualifications
Minimum 2 years of supervisory experience
At least 2 years of case management experience handling 40+ client caseloads
Direct service experience with diverse homeless populations in San Francisco
Knowledge of HIPAA and client confidentiality best practices
Strong leadership, communication, and problem-solving skills
Ability to de-escalate crises and make sound decisions under pressure
Familiarity with local social service networks and community resources
Cultural humility and the ability to work with clients from diverse backgrounds
Professional demeanor and commitment to organizational values
Preferred Qualifications
BA/BS in Social Services, Human Services, or related field
Experience working in programs that utilize the One System or similar databases
Familiarity with the Emergency Housing Voucher (EHV) program is a plus
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