Epiq
Overview
Site Manager - Law Firm role at Epiq. The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. The Site Manager supervises all personnel at the site, including recruiting, training, and developing their professional skills.
Responsibilities
Serves as the principal liaison between EPIQ, the client’s administration and the site employees
Provides excellent client white glove customer service to all end-users at the site
Provides onsite leadership with the Epiq team, and encourages staff development in their careers
Continuously looks for opportunities to increase the efficiency of our on-site operations
Seeks opportunities to increase our capabilities and makes recommendations to the key contact
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Recruits and interviews potential EPIQ candidates for available positions at the site
Hires, trains, manages, and evaluates all personnel assigned to the site
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports
Displays high ethical standard, integrity, work ethic, and loyalty
Qualifications & Requirements
High School Diploma or equivalent; Associate degree preferred
Previous management experience in a client service-oriented field, preferably mail/copy/production
Experience with back and front office support
Records management experience preferred
Detail oriented with good verbal and written communication skills, with the ability to resolve complaints
Strong initiative required; ability to work independently with minimal direct supervision
Working knowledge of Microsoft products such as MS Word, Excel, and Outlook
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
Compensation The compensation range for this role is 60,000 to 72,450 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon location, skills, experience and qualifications.
Equal Employment Opportunity Epiq’s policy
prohibits unlawful discrimination and requires equal opportunity in employment. Epiq will consider qualified applicants with arrest and conviction records where applicable by law. EEO is the policy of Epiq to comply with all applicable equal employment opportunity laws and to take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. No applicant will be penalized as a result of such a request.
Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Legal
Industries: Law Practice
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Responsibilities
Serves as the principal liaison between EPIQ, the client’s administration and the site employees
Provides excellent client white glove customer service to all end-users at the site
Provides onsite leadership with the Epiq team, and encourages staff development in their careers
Continuously looks for opportunities to increase the efficiency of our on-site operations
Seeks opportunities to increase our capabilities and makes recommendations to the key contact
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Recruits and interviews potential EPIQ candidates for available positions at the site
Hires, trains, manages, and evaluates all personnel assigned to the site
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports
Displays high ethical standard, integrity, work ethic, and loyalty
Qualifications & Requirements
High School Diploma or equivalent; Associate degree preferred
Previous management experience in a client service-oriented field, preferably mail/copy/production
Experience with back and front office support
Records management experience preferred
Detail oriented with good verbal and written communication skills, with the ability to resolve complaints
Strong initiative required; ability to work independently with minimal direct supervision
Working knowledge of Microsoft products such as MS Word, Excel, and Outlook
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
Compensation The compensation range for this role is 60,000 to 72,450 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon location, skills, experience and qualifications.
Equal Employment Opportunity Epiq’s policy
prohibits unlawful discrimination and requires equal opportunity in employment. Epiq will consider qualified applicants with arrest and conviction records where applicable by law. EEO is the policy of Epiq to comply with all applicable equal employment opportunity laws and to take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. No applicant will be penalized as a result of such a request.
Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Legal
Industries: Law Practice
#J-18808-Ljbffr