Tata Consultancy Services
Overview
ServiceNow Solution Architect (HRSD, ITSM) – Tata Consultancy Services.
Base pay range: $140,000.00/yr - $160,000.00/yr
This range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Must Have Technical/Functional Skills
Typically requires 8-10+ years of experience with ServiceNow, with a focus on ITSM, HRSD, and/or ITOM modules.
Experience with ServiceNow modules HRSD, WSD (Workplace Service Delivery), Source to Pay modules.
Experience with scripting, business rules, UI policies, and other ServiceNow customization features.
Experience with CMDB/CSDM, Discovery, and Service Mapping.
Experience with ServiceNow integrations with third-party systems.
Experience with ITIL principles and best practices.
Experience as a Senior Solution Architect with HRSD/WSD/ITSM.
Serve as primary technical point-of-contact and manage technical delivery from global/offshore teams.
Understand the current class manager structure and identify/remove unwanted custom classes from CMDB with standard procedure.
Gather business services and associated application services list and details from client team.
Coordinate with application and infrastructure teams to understand all layers of the technology stacks input into event management and service maps.
Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment.
Define, at an architectural and design level of detail, technical solutions aligned with ServiceNow implementation best practices on event management.
Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients.
Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and ITIL processes.
Expertise in ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
Ability to listen, interpret, strategize and consult on complex business processes and technical concepts.
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Expertise in custom module implementations.
Working experience on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting.
Strong understanding of ServiceNow platform, modules (HRSD, ITOM, ITSM), and functionalities.
Scripting and Programming.
Familiarity with ITIL principles and best practices for IT service management.
CMDB and CSDM: Experience with CMDB (Configuration Management Database) and CSDM (Configuration Services Database).
Integration Experience: Hands-on experience with ServiceNow integrations, including third-party systems and MID servers.
Problem Solving and Analytical Skills: Ability to diagnose issues, identify root causes, and develop effective solutions.
Communication and Collaboration: Strong communication and interpersonal skills for effective collaboration with stakeholders.
Technical Documentation: Ability to prepare clear and concise technical documentation.
Generic Managerial Skills: Create and execute development plans as appropriate to meet changing needs and requirements; good communication and client handling; thought leadership to steer the team toward success; ability to produce information for reporting and dashboards.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Consulting and Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Base pay range: $140,000.00/yr - $160,000.00/yr
This range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Must Have Technical/Functional Skills
Typically requires 8-10+ years of experience with ServiceNow, with a focus on ITSM, HRSD, and/or ITOM modules.
Experience with ServiceNow modules HRSD, WSD (Workplace Service Delivery), Source to Pay modules.
Experience with scripting, business rules, UI policies, and other ServiceNow customization features.
Experience with CMDB/CSDM, Discovery, and Service Mapping.
Experience with ServiceNow integrations with third-party systems.
Experience with ITIL principles and best practices.
Experience as a Senior Solution Architect with HRSD/WSD/ITSM.
Serve as primary technical point-of-contact and manage technical delivery from global/offshore teams.
Understand the current class manager structure and identify/remove unwanted custom classes from CMDB with standard procedure.
Gather business services and associated application services list and details from client team.
Coordinate with application and infrastructure teams to understand all layers of the technology stacks input into event management and service maps.
Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment.
Define, at an architectural and design level of detail, technical solutions aligned with ServiceNow implementation best practices on event management.
Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients.
Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and ITIL processes.
Expertise in ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
Ability to listen, interpret, strategize and consult on complex business processes and technical concepts.
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Expertise in custom module implementations.
Working experience on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting.
Strong understanding of ServiceNow platform, modules (HRSD, ITOM, ITSM), and functionalities.
Scripting and Programming.
Familiarity with ITIL principles and best practices for IT service management.
CMDB and CSDM: Experience with CMDB (Configuration Management Database) and CSDM (Configuration Services Database).
Integration Experience: Hands-on experience with ServiceNow integrations, including third-party systems and MID servers.
Problem Solving and Analytical Skills: Ability to diagnose issues, identify root causes, and develop effective solutions.
Communication and Collaboration: Strong communication and interpersonal skills for effective collaboration with stakeholders.
Technical Documentation: Ability to prepare clear and concise technical documentation.
Generic Managerial Skills: Create and execute development plans as appropriate to meet changing needs and requirements; good communication and client handling; thought leadership to steer the team toward success; ability to produce information for reporting and dashboards.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Consulting and Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr