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Sr. Amazon Connect Architect, eero
role at
Amazon .
At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world\'s leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we\'re looking for you to join us in shaping the future of the connected home.
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We\'re working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud.
Responsibilities
Design and implement scalable Amazon Connect solutions, including contact flows, Lambda integrations, and custom integrations with other Amazon tools and systems
Lead technical architecture decisions and provide expertise in contact center technologies
Monitor and optimize system performance, reliability, and cost efficiency
Develop and maintain integration patterns with other AWS services (Lambda, DynamoDB, S3, Polly, Q, Nova-Sonic, etc.)
Create and maintain technical documentation for systems and processes
Implement best practices for security, high availability, and disaster recovery
Guide and mentor teams on Amazon Connect capabilities and best practices, attending sales calls with potential partners on eero contact center solutions
Drive innovation through the implementation of new features and capabilities
Collaborate with operations teams to understand and solve business challenges
Provide technical leadership in incident management and problem resolution
Qualifications Basic Qualifications
3+ years of design, implementation, or consulting in applications and infrastructures experience
Experience with CCaaS platforms and contact center operations
Knowledge of AI/ML services (Amazon Lex, Amazon Q)
Preferred Qualifications
5+ years of infrastructure architecture, database architecture and networking experience
Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs
Experience with CI/CD practices and infrastructure as code
WiFi and Networking experience
Strong problem-solving skills and analytical capabilities
Proven track record of taking ownership and delivering results
Previous experience in a sales facing role, designing and building solutions for ISP / MSP / Enterprise Customers.
Experience managing multi-national infrastructure telephony deployments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\'re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Consulting, Information Technology, and Engineering
Industries: Software Development
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Sr. Amazon Connect Architect, eero
role at
Amazon .
At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world\'s leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we\'re looking for you to join us in shaping the future of the connected home.
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We\'re working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud.
Responsibilities
Design and implement scalable Amazon Connect solutions, including contact flows, Lambda integrations, and custom integrations with other Amazon tools and systems
Lead technical architecture decisions and provide expertise in contact center technologies
Monitor and optimize system performance, reliability, and cost efficiency
Develop and maintain integration patterns with other AWS services (Lambda, DynamoDB, S3, Polly, Q, Nova-Sonic, etc.)
Create and maintain technical documentation for systems and processes
Implement best practices for security, high availability, and disaster recovery
Guide and mentor teams on Amazon Connect capabilities and best practices, attending sales calls with potential partners on eero contact center solutions
Drive innovation through the implementation of new features and capabilities
Collaborate with operations teams to understand and solve business challenges
Provide technical leadership in incident management and problem resolution
Qualifications Basic Qualifications
3+ years of design, implementation, or consulting in applications and infrastructures experience
Experience with CCaaS platforms and contact center operations
Knowledge of AI/ML services (Amazon Lex, Amazon Q)
Preferred Qualifications
5+ years of infrastructure architecture, database architecture and networking experience
Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs
Experience with CI/CD practices and infrastructure as code
WiFi and Networking experience
Strong problem-solving skills and analytical capabilities
Proven track record of taking ownership and delivering results
Previous experience in a sales facing role, designing and building solutions for ISP / MSP / Enterprise Customers.
Experience managing multi-national infrastructure telephony deployments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\'re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Consulting, Information Technology, and Engineering
Industries: Software Development
Referrals increase your chances of interviewing at Amazon by 2x
Get notified about new Senior Architect jobs in Seattle, WA.
#J-18808-Ljbffr