CommonSpirit Health
Dir, Operations & Clinical Services
CommonSpirit Health, Houston, Texas, United States, 77246
Overview
Post-Health Home Care is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch. Pay Range
$46.29 - $67.12 /hour Seniority level
Not Applicable Employment type
Full-time Job function
Management and Manufacturing Industries
Wellness and Fitness Services, Hospitals and Health Care, and Medical Practices Responsibilities
Supervision of the branch's overall business management, including development of new programs to meet community needs; acts as liaison with administrative staff of affiliated health facilities; assumes a sales function to gain additional business opportunities outside current affiliations; provides leadership and direction of clinical services; oversees coordination, continuity, and quality of clinical care as well as supervision of client services; participates in recruitment, training, and development of staff; provides supervision necessary to facilitate quality care; monitors, evaluates, and acts on clinical performance measures; has responsibility for performance, development and coaching of staff (hiring, firing, performance management, salary management, etc.); ensures new team members receive training. Supports Post-Health Home Care at Home’s mission, values, strategic goals and high standards of customer service; consistently lives People First behaviors. Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health information. Follows the policies and procedures of the company. Other duties as required. Managing Direct Reports: creates an “expectation of excellence” and manages performance of direct reports to maximize the value of associates’ contributions towards organizational success; establishes strategically aligned goals with staff; encourages and creates opportunities for continuous improvement through coaching, mentoring and accurate performance feedback; provides direction and support to staff to deliver quality services with a focus on organizational success; ensures appropriate staffing levels are maintained; recruits and retains qualified, productive and customer-focused associates; interviews, hires and orients direct reports; monitors recruitment/retention activities and costs; provides fair and equitable treatment of all associates; creates a high performing work environment characterized by transparent and open communication, mutual trust and respect; provides education and training for associates in support of career goals and the organization’s mission and strategies; maintains positive staff morale; supports and promotes department/branch/organization decisions. Operations: participates in the development and implementation of short-term (quarterly) and long-term (annual) strategic plans; responsible for revision of goals and plans per quarter; responsible for the branch's successful financial operation, budgets, P&L management, A/R and billing issues; reviews statistical and financial reports and develops plans to meet or exceed financial goals; drives business growth with sales/marketing strategies including a minimum of five face-to-face sales calls per week; maintains referral source information and call frequencies; collaborates with Director of Sales to establish account lists; ensures compliance with governmental standards and regulations for licensure and certification; serves as an ex-officio member of the Professional Advisory Group (PAG); ensures excellent customer service to patients, referral sources, and others; obtains accurate annual market studies and submits recommendations for bill/pay rate changes; conducts quarterly branch reviews; leads staff meetings; oversees A/R with bi-monthly reviews; manages KPIs and quality improvement indicators; coaches and motivates staff; ensures compliance with TJC standards, American Nursing P&P, Federal, State and County rules; acts as liaison between branch and CHI Health at Home as needed. Clinical Services: supervises the accurate, complete and timely provision of quality client care; ensures accurate, complete and timely clinical records; assures compliance with state, federal, ACHC regulations and standards; monitors clinical outcome results and implements improvement plans; monitors and evaluates clinical measures of performance including productivity, documentation, and patient care; coordinates PI activities and reporting; oversees ongoing development of clinical staff knowledge regarding OASIS, orders, and other clinical documentation tools; ensures timely communication of regulatory, operational and financial information to clinical and office staff; performs client visits and on-call duties as needed; participates in office functions including intake, payer verification, payroll, billing resolution; coordinates QAPI program activities and reporting. Benefits
Generous annual bonus opportunity based on company performance Excellent holiday and paid time off plans Medical, dental, and vision plans Tuition reimbursement for degree-seeking students Employer contribution to your 401(k) At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities. Qualifications
Current Registered Nurse (RN) license (BSN preferred) in good standing to practice in state(s) is required. Three years of nursing experience is required. Two years appropriate hospital nursing experience is preferred. One year management experience preferred. Home care management experience is preferred. Excellent knowledge of home care regulatory requirements is preferred. Certified in ICD-9 coding and OASIS, or willingness to obtain both certifications in first two years of employment. Experience in establishing and maintaining behavior and performance expectations. Experience in performance improvement philosophies and measurement systems is preferred. Good computer skills, familiar with Windows-based programs. Experience in budgeting and managing financial performance is preferred. Experience in sales/growth related activities is a plus.
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Post-Health Home Care is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch. Pay Range
$46.29 - $67.12 /hour Seniority level
Not Applicable Employment type
Full-time Job function
Management and Manufacturing Industries
Wellness and Fitness Services, Hospitals and Health Care, and Medical Practices Responsibilities
Supervision of the branch's overall business management, including development of new programs to meet community needs; acts as liaison with administrative staff of affiliated health facilities; assumes a sales function to gain additional business opportunities outside current affiliations; provides leadership and direction of clinical services; oversees coordination, continuity, and quality of clinical care as well as supervision of client services; participates in recruitment, training, and development of staff; provides supervision necessary to facilitate quality care; monitors, evaluates, and acts on clinical performance measures; has responsibility for performance, development and coaching of staff (hiring, firing, performance management, salary management, etc.); ensures new team members receive training. Supports Post-Health Home Care at Home’s mission, values, strategic goals and high standards of customer service; consistently lives People First behaviors. Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health information. Follows the policies and procedures of the company. Other duties as required. Managing Direct Reports: creates an “expectation of excellence” and manages performance of direct reports to maximize the value of associates’ contributions towards organizational success; establishes strategically aligned goals with staff; encourages and creates opportunities for continuous improvement through coaching, mentoring and accurate performance feedback; provides direction and support to staff to deliver quality services with a focus on organizational success; ensures appropriate staffing levels are maintained; recruits and retains qualified, productive and customer-focused associates; interviews, hires and orients direct reports; monitors recruitment/retention activities and costs; provides fair and equitable treatment of all associates; creates a high performing work environment characterized by transparent and open communication, mutual trust and respect; provides education and training for associates in support of career goals and the organization’s mission and strategies; maintains positive staff morale; supports and promotes department/branch/organization decisions. Operations: participates in the development and implementation of short-term (quarterly) and long-term (annual) strategic plans; responsible for revision of goals and plans per quarter; responsible for the branch's successful financial operation, budgets, P&L management, A/R and billing issues; reviews statistical and financial reports and develops plans to meet or exceed financial goals; drives business growth with sales/marketing strategies including a minimum of five face-to-face sales calls per week; maintains referral source information and call frequencies; collaborates with Director of Sales to establish account lists; ensures compliance with governmental standards and regulations for licensure and certification; serves as an ex-officio member of the Professional Advisory Group (PAG); ensures excellent customer service to patients, referral sources, and others; obtains accurate annual market studies and submits recommendations for bill/pay rate changes; conducts quarterly branch reviews; leads staff meetings; oversees A/R with bi-monthly reviews; manages KPIs and quality improvement indicators; coaches and motivates staff; ensures compliance with TJC standards, American Nursing P&P, Federal, State and County rules; acts as liaison between branch and CHI Health at Home as needed. Clinical Services: supervises the accurate, complete and timely provision of quality client care; ensures accurate, complete and timely clinical records; assures compliance with state, federal, ACHC regulations and standards; monitors clinical outcome results and implements improvement plans; monitors and evaluates clinical measures of performance including productivity, documentation, and patient care; coordinates PI activities and reporting; oversees ongoing development of clinical staff knowledge regarding OASIS, orders, and other clinical documentation tools; ensures timely communication of regulatory, operational and financial information to clinical and office staff; performs client visits and on-call duties as needed; participates in office functions including intake, payer verification, payroll, billing resolution; coordinates QAPI program activities and reporting. Benefits
Generous annual bonus opportunity based on company performance Excellent holiday and paid time off plans Medical, dental, and vision plans Tuition reimbursement for degree-seeking students Employer contribution to your 401(k) At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities. Qualifications
Current Registered Nurse (RN) license (BSN preferred) in good standing to practice in state(s) is required. Three years of nursing experience is required. Two years appropriate hospital nursing experience is preferred. One year management experience preferred. Home care management experience is preferred. Excellent knowledge of home care regulatory requirements is preferred. Certified in ICD-9 coding and OASIS, or willingness to obtain both certifications in first two years of employment. Experience in establishing and maintaining behavior and performance expectations. Experience in performance improvement philosophies and measurement systems is preferred. Good computer skills, familiar with Windows-based programs. Experience in budgeting and managing financial performance is preferred. Experience in sales/growth related activities is a plus.
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