OpenGov Inc.
Overview
Director, Professional Services
(Permitting & Licensing) role at
OpenGov Inc.
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Responsibilities
Lead a team that achieves results and delivers intended, measurable outcomes for the business and our customers.
Lead project managers with operational excellence that drives predictability
Manage P&L for portfolio profitability
Enable project managers with the necessary tools and skills to set scope, timeline, and deliverables to ensure a successful deployment for multiple customers
Enable implementation analysts/consultants with the necessary tools and skills to effectively identify needs, configure and test solutions, and train customers
Ensure proper resource planning
Build strong cross-functional and customer relationships
Inspire and persuade team to buy into overall company vision and deliver high quality of customer satisfaction
Produce key customer references through high quality of delivery
Establish command and control of project delivery both internally and externally when projects are escalated
Partner with cross-functional teams to gather required resources in order to set appropriate expectations with internal and external stakeholders
Participate in the sales process as needed to ensure proper scoping and resourcing
Support Statement of Work and Change Order creation and approvals as needed
Identify early signs of project and customer risk and devise appropriate risk response strategies to help the teams move the projects forward
Serve in an executive sponsor role and travel to customer sites to solidify customer relationships and ensure projects remain on track
Assist in enhancing OpenGov’s methodology of project delivery
Drive project forecasting and efficiency gains during implementation to ensure customers realize time to value as quickly as possible
Act like an owner—navigate business challenges and opportunities to deliver productive outcomes and achievement of goals; demonstrate commitment to the organizational mission, vision, and culture
Qualifications
Minimum of 5 years or equivalent experience leading professional services delivery teams in a SaaS environment and managing P&L
Experience with portfolio forecasting, resource allocation, capacity planning
Strong aptitude to learn domain and products
Extra strong analytical thinking, strong system perspective and diligent process analysis skills
Strong initiative, innovative thinking skills, and ability to analyze details and translate into “big picture” view
Ability to adapt to a rapidly changing product and respond strategically to customer needs
Experience building high- performing teams: focusing on cultivating top-notch talent and taking swift action to performance manage underperformers, while encouraging trust, collaboration, and a productive work environment
Technical aptitude and proficiency with project management tools (Rocketlane preferred), CRM tools (Salesforce), and professional services operations
Experience with risk mitigation, management, and handling escalations
Executive presence in internal and external presentations/communications with C-level management
Experience with government processes, protocols, and use cases applicable to our software is a strong plus
Compensation $170k - $190k
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.
Why OpenGov? A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
A Team of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work For You
Comprehensive healthcare options for individuals and families
Flexible vacation policy and paid company holidays
401(k) with company match (USA only)
Paid parental leave, wellness stipends, and HSA contributions
Professional development and growth opportunities
A collaborative office environment with weekly catered lunches
Seniority level
Director
Employment type
Full-time
Job function
Consulting, Information Technology, and Sales
Industries
Software Development
#J-18808-Ljbffr
(Permitting & Licensing) role at
OpenGov Inc.
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Responsibilities
Lead a team that achieves results and delivers intended, measurable outcomes for the business and our customers.
Lead project managers with operational excellence that drives predictability
Manage P&L for portfolio profitability
Enable project managers with the necessary tools and skills to set scope, timeline, and deliverables to ensure a successful deployment for multiple customers
Enable implementation analysts/consultants with the necessary tools and skills to effectively identify needs, configure and test solutions, and train customers
Ensure proper resource planning
Build strong cross-functional and customer relationships
Inspire and persuade team to buy into overall company vision and deliver high quality of customer satisfaction
Produce key customer references through high quality of delivery
Establish command and control of project delivery both internally and externally when projects are escalated
Partner with cross-functional teams to gather required resources in order to set appropriate expectations with internal and external stakeholders
Participate in the sales process as needed to ensure proper scoping and resourcing
Support Statement of Work and Change Order creation and approvals as needed
Identify early signs of project and customer risk and devise appropriate risk response strategies to help the teams move the projects forward
Serve in an executive sponsor role and travel to customer sites to solidify customer relationships and ensure projects remain on track
Assist in enhancing OpenGov’s methodology of project delivery
Drive project forecasting and efficiency gains during implementation to ensure customers realize time to value as quickly as possible
Act like an owner—navigate business challenges and opportunities to deliver productive outcomes and achievement of goals; demonstrate commitment to the organizational mission, vision, and culture
Qualifications
Minimum of 5 years or equivalent experience leading professional services delivery teams in a SaaS environment and managing P&L
Experience with portfolio forecasting, resource allocation, capacity planning
Strong aptitude to learn domain and products
Extra strong analytical thinking, strong system perspective and diligent process analysis skills
Strong initiative, innovative thinking skills, and ability to analyze details and translate into “big picture” view
Ability to adapt to a rapidly changing product and respond strategically to customer needs
Experience building high- performing teams: focusing on cultivating top-notch talent and taking swift action to performance manage underperformers, while encouraging trust, collaboration, and a productive work environment
Technical aptitude and proficiency with project management tools (Rocketlane preferred), CRM tools (Salesforce), and professional services operations
Experience with risk mitigation, management, and handling escalations
Executive presence in internal and external presentations/communications with C-level management
Experience with government processes, protocols, and use cases applicable to our software is a strong plus
Compensation $170k - $190k
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.
Why OpenGov? A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
A Team of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work For You
Comprehensive healthcare options for individuals and families
Flexible vacation policy and paid company holidays
401(k) with company match (USA only)
Paid parental leave, wellness stipends, and HSA contributions
Professional development and growth opportunities
A collaborative office environment with weekly catered lunches
Seniority level
Director
Employment type
Full-time
Job function
Consulting, Information Technology, and Sales
Industries
Software Development
#J-18808-Ljbffr