Canopy by Hilton Minneapolis Mill District
Complex Executive Meeting Manager
Canopy by Hilton Minneapolis Mill District, Minneapolis, Minnesota, United States, 55400
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Complex Executive Meeting Manager
role at
Canopy by Hilton Minneapolis Mill District .
Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as 'friendly enthusiasts' who engage guests and go above and beyond to make stays memorable and thoughtful. Relationships with area partners showcase Canopy's local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensure Canopy's 'Positively Yours' service culture, delivering a consistent 'Positive Stay' where memories are made. Join our team at our Minneapolis location in the charming and historic Mill District neighborhood.
This is a Sherman Associates owned Hilton franchised location.
The Complex Executive Meeting Manager is responsible for partnering with management to drive the Sales & Marketing efforts for the hotels and event center, building strong client relationships and completing tasks in a fast-paced environment. The goal is to capture, convert and maximize negotiated group rooms and meetings contributing to the overall success of hotel and event center revenues. Works closely with support departments that impact sales and provides outstanding customer service on behalf of the properties and ownership. Creates and maintains a unique guest experience, executes on brand standards, and builds awareness of hotels and event center in the local community.
Responsibilities
Ensures the sales call process is generating maximum profit for the hotel by qualifying business opportunities and implementing marketing strategies
Develops and delivers account strategy relating to overall hotel performance
Responsible for effectively managing revenue by utilizing market data and knowledge to secure appropriate business to maximize hotel and event center profitability
Champions, prospects, fosters engagement, and raises awareness of the brands
Keeps current with supply and demand, changing trends, economic indicators, and comp set activities
Networks to identify prospect clients and maintains relationships with existing clients by discussing their evolving needs and assessing the quality of our company’s relationship with them
Develops and implements new sales initiatives, strategies and programs to capture key demographics within assigned market segments
Continually develops knowledge of the business climate, geographic market, and competition for new and existing accounts
Responsible for all small group business with or without meeting space as assigned by Supervisor
Responsible for detailing groups in comprehensive agreement
Responsible for gathering all details of meeting needs and executing accurate and detailed BEOs to the appropriate teams involved (Chef, Banquets, Front Desk, etc.) typically within a quick turnaround period
Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data
Ensures integrity of sales data by documenting information in specific brand software on a regular basis
Responsible for client satisfaction and CRM excellence by ensuring the clients’ needs, wants, concerns and accolades are responded to in a courteous and timely manner as mandated by respective hotel brands and leadership
Ensures effective communication of client needs from sales department to appropriate operational departments
Provides follow-up calls and correspondence to clients to encourage repeat business and customer referrals
Ensures all company, brand, and department specific training requirements are met
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication and planning
Completes other tasks and duties as assigned based on business needs; some may be more clerical in nature
Works as a team player and interacts with all internal and external customers in a friendly/efficient manner
All guests must be treated in a manner to ensure their complete satisfaction
Produces required volume of work by planning, organizing, and prioritizing work duties
Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures
Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable about hotel emergency procedures
Minimum Requirements
Minimum of 2 years of experience in hotel sales; or an equivalent number of years of education and sales experience
Proven track record of great guest services scores, meeting brand standards, solid business references and national brand experience strongly preferred
Excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors, external parties, and across internal divisions
Schedule may vary due to the specific needs of the hotel
Required Skills & Abilities
A passion for the mission, vision, and values of Sherman Associates
Office hours may vary due to the portfolio’s needs
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment, quiet to moderate noise level
Physical Requirements
Must be able to sit or stand at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day
Must have the ability to move around freely throughout the property and office, and necessity varies from day to day
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity
Compensation And Benefits Pay Range: $55,000-$65,000 annual salary + bonus eligibility. This pay is based on several factors including experience, skills, and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package which includes:
Medical, Dental, and Vision Insurance
Employer-paid short-term disability
Employer-paid life insurance
Voluntary Accident & Critical Illness
Hospital Indemnity
Long-Term Disability
Pet insurance
Employer-paid employee assistance program
Fully vested 401k company match program
9 Paid holidays and competitive PTO program
Sherman Associates-owned Starbucks and Hotel discounts
Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.
This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.
Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com
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Complex Executive Meeting Manager
role at
Canopy by Hilton Minneapolis Mill District .
Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as 'friendly enthusiasts' who engage guests and go above and beyond to make stays memorable and thoughtful. Relationships with area partners showcase Canopy's local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensure Canopy's 'Positively Yours' service culture, delivering a consistent 'Positive Stay' where memories are made. Join our team at our Minneapolis location in the charming and historic Mill District neighborhood.
This is a Sherman Associates owned Hilton franchised location.
The Complex Executive Meeting Manager is responsible for partnering with management to drive the Sales & Marketing efforts for the hotels and event center, building strong client relationships and completing tasks in a fast-paced environment. The goal is to capture, convert and maximize negotiated group rooms and meetings contributing to the overall success of hotel and event center revenues. Works closely with support departments that impact sales and provides outstanding customer service on behalf of the properties and ownership. Creates and maintains a unique guest experience, executes on brand standards, and builds awareness of hotels and event center in the local community.
Responsibilities
Ensures the sales call process is generating maximum profit for the hotel by qualifying business opportunities and implementing marketing strategies
Develops and delivers account strategy relating to overall hotel performance
Responsible for effectively managing revenue by utilizing market data and knowledge to secure appropriate business to maximize hotel and event center profitability
Champions, prospects, fosters engagement, and raises awareness of the brands
Keeps current with supply and demand, changing trends, economic indicators, and comp set activities
Networks to identify prospect clients and maintains relationships with existing clients by discussing their evolving needs and assessing the quality of our company’s relationship with them
Develops and implements new sales initiatives, strategies and programs to capture key demographics within assigned market segments
Continually develops knowledge of the business climate, geographic market, and competition for new and existing accounts
Responsible for all small group business with or without meeting space as assigned by Supervisor
Responsible for detailing groups in comprehensive agreement
Responsible for gathering all details of meeting needs and executing accurate and detailed BEOs to the appropriate teams involved (Chef, Banquets, Front Desk, etc.) typically within a quick turnaround period
Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data
Ensures integrity of sales data by documenting information in specific brand software on a regular basis
Responsible for client satisfaction and CRM excellence by ensuring the clients’ needs, wants, concerns and accolades are responded to in a courteous and timely manner as mandated by respective hotel brands and leadership
Ensures effective communication of client needs from sales department to appropriate operational departments
Provides follow-up calls and correspondence to clients to encourage repeat business and customer referrals
Ensures all company, brand, and department specific training requirements are met
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication and planning
Completes other tasks and duties as assigned based on business needs; some may be more clerical in nature
Works as a team player and interacts with all internal and external customers in a friendly/efficient manner
All guests must be treated in a manner to ensure their complete satisfaction
Produces required volume of work by planning, organizing, and prioritizing work duties
Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures
Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable about hotel emergency procedures
Minimum Requirements
Minimum of 2 years of experience in hotel sales; or an equivalent number of years of education and sales experience
Proven track record of great guest services scores, meeting brand standards, solid business references and national brand experience strongly preferred
Excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors, external parties, and across internal divisions
Schedule may vary due to the specific needs of the hotel
Required Skills & Abilities
A passion for the mission, vision, and values of Sherman Associates
Office hours may vary due to the portfolio’s needs
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment, quiet to moderate noise level
Physical Requirements
Must be able to sit or stand at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day
Must have the ability to move around freely throughout the property and office, and necessity varies from day to day
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity
Compensation And Benefits Pay Range: $55,000-$65,000 annual salary + bonus eligibility. This pay is based on several factors including experience, skills, and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package which includes:
Medical, Dental, and Vision Insurance
Employer-paid short-term disability
Employer-paid life insurance
Voluntary Accident & Critical Illness
Hospital Indemnity
Long-Term Disability
Pet insurance
Employer-paid employee assistance program
Fully vested 401k company match program
9 Paid holidays and competitive PTO program
Sherman Associates-owned Starbucks and Hotel discounts
Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.
This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.
Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com
#J-18808-Ljbffr