Atlassian
Senior Customer Success Management, Enterprise (Portuguese Speaking)
Atlassian, San Francisco, California, United States, 94199
Overview
Senior Customer Success Management, Enterprise (Portuguese Speaking) role at Atlassian. Atlassians can choose where they work – in an office, from home, or a combination of the two. We hire people in any country where we have a legal entity, and interviews and onboarding are conducted virtually as part of our distributed-first approach.
Responsibilities
Develop a trusted advisor relationship with customers from C‑Suite to executives and global teams, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
Leverage SaaS enterprise customer knowledge to deliver outcomes related to product adoption, solution expansion, and long‑term growth.
Collaborate with the customer and Atlassian Account Team to develop Customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.
Manage post‑sales activity through relationship-building, product expertise and execution.
Maintain an understanding of our products and discuss the most relevant features for customers’ specific requirements.
Drive early and sustained product adoption and success with Atlassian Solutions.
Mitigate churn through early risk identification, intervention, and mitigation in partnership with the Account Team and Account Associate.
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve enterprise customers.
Your Background
5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio.
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
Understanding of Jira and Confluence end‑user use cases and ways of working, with ability to demonstrate those use cases and understand configuration trade-offs.
Experience delivering high‑quality service across product, sales, support and marketing to facilitate a seamless customer experience.
Experience balancing a book of business in a customer‑facing environment.
Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau.
Portuguese & English language proficiency.
Compensation Base pay ranges for new hires in the United States are zone-based. This role may be eligible for benefits, bonuses, commissions, and equity. Current base pay ranges by zone are:
Zone A: 148,500 – 193,875
Zone B: 133,200 – 173,900
Zone C: 123,300 – 160,975
Please visit go.atlassian.com/payzones for more information on which locations are included in each geographic pay zone and confirm your zone with your recruiter.
Benefits & Perks At Atlassian offers a wide range of perks and benefits designed to support you and your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian At Atlassian, we aim to unleash the potential of every team. Our software products help teams worldwide, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. We can provide accommodations or adjustments at any stage of the recruitment process; simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
Senior
Mid‑Senior level
Employment type
Full-time
Job function
Other
Industries
Software Development
#J-18808-Ljbffr
Responsibilities
Develop a trusted advisor relationship with customers from C‑Suite to executives and global teams, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
Leverage SaaS enterprise customer knowledge to deliver outcomes related to product adoption, solution expansion, and long‑term growth.
Collaborate with the customer and Atlassian Account Team to develop Customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.
Manage post‑sales activity through relationship-building, product expertise and execution.
Maintain an understanding of our products and discuss the most relevant features for customers’ specific requirements.
Drive early and sustained product adoption and success with Atlassian Solutions.
Mitigate churn through early risk identification, intervention, and mitigation in partnership with the Account Team and Account Associate.
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve enterprise customers.
Your Background
5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio.
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
Understanding of Jira and Confluence end‑user use cases and ways of working, with ability to demonstrate those use cases and understand configuration trade-offs.
Experience delivering high‑quality service across product, sales, support and marketing to facilitate a seamless customer experience.
Experience balancing a book of business in a customer‑facing environment.
Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau.
Portuguese & English language proficiency.
Compensation Base pay ranges for new hires in the United States are zone-based. This role may be eligible for benefits, bonuses, commissions, and equity. Current base pay ranges by zone are:
Zone A: 148,500 – 193,875
Zone B: 133,200 – 173,900
Zone C: 123,300 – 160,975
Please visit go.atlassian.com/payzones for more information on which locations are included in each geographic pay zone and confirm your zone with your recruiter.
Benefits & Perks At Atlassian offers a wide range of perks and benefits designed to support you and your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian At Atlassian, we aim to unleash the potential of every team. Our software products help teams worldwide, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. We can provide accommodations or adjustments at any stage of the recruitment process; simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
Senior
Mid‑Senior level
Employment type
Full-time
Job function
Other
Industries
Software Development
#J-18808-Ljbffr