Tropical Smoothie Cafe
Overview
Join to apply for the Franchise Business Leader role at Tropical Smoothie Cafe. This role leads Operational Excellence including Brand Standards, Quality Products, Food Excellence and Guest Experience, and supports a group of franchisees to drive sales and profits by leading corporate programs and initiatives, including national promotions, coop leadership, inventory, brand and guest hospitality and food safety standards.
Responsibilities
Conduct regular meetings with franchisees to discuss state of the business, goal setting, and provide tactics to improve overall sales, profits, and cafe operations.
Coordinate with on-site team members assigned to assist with the new cafe opening process; oversee pre-opening activities to ensure a successful and timely opening; consult with cafe management and ownership regarding opening.
Conduct operational audits in coordination with team members; monitor progress on improvements; hold franchisees accountable for operational standards.
Champion brand values during cafe visits and recognize teams for displaying them.
Build and maintain positive relationships with franchisees, providing coaching feedback and critical support that builds franchisee capability.
Increase sales by developing relationships with key decision makers and providing solutions to drive performance.
Provide ongoing business consultation to franchisees including quarterly business reviews, linking business decisions with results.
Continuously strive to improve franchise operations focusing on café profitability, operational excellence, and guest service; lead SMART action plans.
Break down targets into cafe-level goals.
Drive the implementation of company initiatives by motivating and supporting the franchisee to develop action plans that meet operational objectives.
Actively share and assist franchisees in adopting best practices.
Consult with franchisees regarding preparation of action plans, gain commitment for corrections, and clearly define consequences for non-compliance; coach franchisees by asking questions and gaining insight.
Ensure franchisees becoming multi-unit are prepared operationally with effective support or infrastructure in place.
Provide oversight with the franchisee, in coordination with the Operations Consultant, regarding pre-/post-opening activities for new cafe openings.
Prioritize and prepare action plans for any new cafe performing below planned sales, including operational assessment and local store marketing plans in partnership with field marketing managers.
Required Experience
5+ years of management experience leading a team of 6 or more, including training and coaching, along with strong leadership and communication skills.
Strong organizational, interpersonal, problem solving and influencing skills.
5+ years of direct experience working in restaurants, cafes, departments or units, P&L, inventory, operations, and customer service.
Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting.
Working knowledge of restaurant/cafe compliance and inspection or auditing programs.
Proven record of leading a quality restaurant/cafe operation.
Educational Requirements
Bachelor’s degree preferred.
Required Licenses, Certificates, Or Knowledge
ServSafe certified.
Comprehensive knowledge of requirements and provisions of franchise agreements.
Ability to communicate (verbally and written) clearly and effectively in all situations with strong interpersonal skills.
Demonstrable negotiating/influencing skills.
Must be proficient with Microsoft Office Suite programs (Excel, Word, and PowerPoint).
Demonstrable training experience, specifically in restaurant/cafe operations.
Strong reasoning, analytical and active problem-solving techniques.
Ability to interpret and understand policies and procedures and relate them to others.
Ability to multi-task effectively prioritizing work against deadlines.
Proven ability to build solid relationships and work effectively with others at all levels of an organization.
Working Conditions
75%+ travel
Must be comfortable working in a small company, fast-paced, and collaborative environment
Safety Hazards Of The Job
Minimal hazards - general office and cafe working conditions
Budgetary Responsibility This position will be responsible for a set budget on travel. All expenditures will be properly documented, approved and submitted for reconciliation.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Restaurants
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Responsibilities
Conduct regular meetings with franchisees to discuss state of the business, goal setting, and provide tactics to improve overall sales, profits, and cafe operations.
Coordinate with on-site team members assigned to assist with the new cafe opening process; oversee pre-opening activities to ensure a successful and timely opening; consult with cafe management and ownership regarding opening.
Conduct operational audits in coordination with team members; monitor progress on improvements; hold franchisees accountable for operational standards.
Champion brand values during cafe visits and recognize teams for displaying them.
Build and maintain positive relationships with franchisees, providing coaching feedback and critical support that builds franchisee capability.
Increase sales by developing relationships with key decision makers and providing solutions to drive performance.
Provide ongoing business consultation to franchisees including quarterly business reviews, linking business decisions with results.
Continuously strive to improve franchise operations focusing on café profitability, operational excellence, and guest service; lead SMART action plans.
Break down targets into cafe-level goals.
Drive the implementation of company initiatives by motivating and supporting the franchisee to develop action plans that meet operational objectives.
Actively share and assist franchisees in adopting best practices.
Consult with franchisees regarding preparation of action plans, gain commitment for corrections, and clearly define consequences for non-compliance; coach franchisees by asking questions and gaining insight.
Ensure franchisees becoming multi-unit are prepared operationally with effective support or infrastructure in place.
Provide oversight with the franchisee, in coordination with the Operations Consultant, regarding pre-/post-opening activities for new cafe openings.
Prioritize and prepare action plans for any new cafe performing below planned sales, including operational assessment and local store marketing plans in partnership with field marketing managers.
Required Experience
5+ years of management experience leading a team of 6 or more, including training and coaching, along with strong leadership and communication skills.
Strong organizational, interpersonal, problem solving and influencing skills.
5+ years of direct experience working in restaurants, cafes, departments or units, P&L, inventory, operations, and customer service.
Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting.
Working knowledge of restaurant/cafe compliance and inspection or auditing programs.
Proven record of leading a quality restaurant/cafe operation.
Educational Requirements
Bachelor’s degree preferred.
Required Licenses, Certificates, Or Knowledge
ServSafe certified.
Comprehensive knowledge of requirements and provisions of franchise agreements.
Ability to communicate (verbally and written) clearly and effectively in all situations with strong interpersonal skills.
Demonstrable negotiating/influencing skills.
Must be proficient with Microsoft Office Suite programs (Excel, Word, and PowerPoint).
Demonstrable training experience, specifically in restaurant/cafe operations.
Strong reasoning, analytical and active problem-solving techniques.
Ability to interpret and understand policies and procedures and relate them to others.
Ability to multi-task effectively prioritizing work against deadlines.
Proven ability to build solid relationships and work effectively with others at all levels of an organization.
Working Conditions
75%+ travel
Must be comfortable working in a small company, fast-paced, and collaborative environment
Safety Hazards Of The Job
Minimal hazards - general office and cafe working conditions
Budgetary Responsibility This position will be responsible for a set budget on travel. All expenditures will be properly documented, approved and submitted for reconciliation.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Restaurants
#J-18808-Ljbffr