Tech-Keys
Overview
Tech-Keys
is a rapidly growing MSP that delivers proactive, relationship-driven IT services with a strategic edge. We are not here to 'keep the lights on' - we are here to
drive value . With a relentless focus on improvement and business alignment, we help our clients turn IT from a cost center into a competitive advantage.
The Opportunity We are looking for a
Business Technology Advisor (BTA)
who is equal parts technical expert and trusted client partner. This role requires someone who is deeply familiar with IT infrastructure and systems but who also thrives in front of clients—guiding them through digital transformation, optimization initiatives, and long-term IT planning.
This is not a reactive account management role. As a BTA, you will be a
strategic advisor
and the face of Tech-Keys to your clients—helping them understand their environments, solve big problems, and make smart decisions about their technology investments.
Responsibilities
Lead regular client-facing technology review sessions (QBRs, roadmap planning, etc.)
Evaluate client infrastructure and service history to develop strategic initiatives and long-term roadmaps
Actively seek ways to improve client operations through automation, standardization, and smart investment
Serve as the key point of contact for strategic-level conversations with clients
Act as a translator between technical teams and business leaders—breaking down complex technical concepts into actionable business guidance
Build and maintain strong, trust-based relationships with client stakeholders, including C-level executives
Assess client environments for gaps, risks, and misalignment with Tech-Keys' standards
Recommend solutions that improve security, scalability, and efficiency across client systems
Partner with internal engineers, project teams, and service desk to align recommendations with execution
Monitor support trends, lifecycle issues, and usage data to forecast risks or recommend future investments
Develop and deliver clear, visually impactful documentation and reporting (roadmaps, lifecycle plans, budget forecasts, etc.)
Track client KPIs and satisfaction metrics to ensure continued alignment and success
Must-Have Qualifications
3+ years of experience in IT consulting, technical account management, or similar client-facing roles
Strong understanding of networking, infrastructure, cloud services, cybersecurity, and Microsoft ecosystems
Exceptional written and verbal communication skills, including comfort presenting to executive stakeholders
A passion for solving complex business problems through technology—and the strategic mind to anticipate needs before they arise
Ability to multi-task, self-prioritize, and work independently in a high-demand, fast-moving environment
Preferred
Experience in a Managed Service Provider (MSP) environment strongly preferred
Technical certifications (e.g., CompTIA, Cisco, Microsoft, AWS) a plus
Experience with MSP tools (e.g., ConnectWise, IT Glue, BrightGauge, etc.)
Compensation & Benefits
Health, Dental, Vision & other additional benefits
401K (With 4% Match) eligible after 90 Days
Generous PTO
Interview Process
Apply to the position, upload your resume, and answer the questions in the application
We will email you a link to complete a one-way video interview
We will email you to set up an in-person interview after the video interview
We will email you with references after the interview
We will call you to discuss our decision and compensation
If we think you are not a fit, we will let you know; we do not leave applications unanswered
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
is a rapidly growing MSP that delivers proactive, relationship-driven IT services with a strategic edge. We are not here to 'keep the lights on' - we are here to
drive value . With a relentless focus on improvement and business alignment, we help our clients turn IT from a cost center into a competitive advantage.
The Opportunity We are looking for a
Business Technology Advisor (BTA)
who is equal parts technical expert and trusted client partner. This role requires someone who is deeply familiar with IT infrastructure and systems but who also thrives in front of clients—guiding them through digital transformation, optimization initiatives, and long-term IT planning.
This is not a reactive account management role. As a BTA, you will be a
strategic advisor
and the face of Tech-Keys to your clients—helping them understand their environments, solve big problems, and make smart decisions about their technology investments.
Responsibilities
Lead regular client-facing technology review sessions (QBRs, roadmap planning, etc.)
Evaluate client infrastructure and service history to develop strategic initiatives and long-term roadmaps
Actively seek ways to improve client operations through automation, standardization, and smart investment
Serve as the key point of contact for strategic-level conversations with clients
Act as a translator between technical teams and business leaders—breaking down complex technical concepts into actionable business guidance
Build and maintain strong, trust-based relationships with client stakeholders, including C-level executives
Assess client environments for gaps, risks, and misalignment with Tech-Keys' standards
Recommend solutions that improve security, scalability, and efficiency across client systems
Partner with internal engineers, project teams, and service desk to align recommendations with execution
Monitor support trends, lifecycle issues, and usage data to forecast risks or recommend future investments
Develop and deliver clear, visually impactful documentation and reporting (roadmaps, lifecycle plans, budget forecasts, etc.)
Track client KPIs and satisfaction metrics to ensure continued alignment and success
Must-Have Qualifications
3+ years of experience in IT consulting, technical account management, or similar client-facing roles
Strong understanding of networking, infrastructure, cloud services, cybersecurity, and Microsoft ecosystems
Exceptional written and verbal communication skills, including comfort presenting to executive stakeholders
A passion for solving complex business problems through technology—and the strategic mind to anticipate needs before they arise
Ability to multi-task, self-prioritize, and work independently in a high-demand, fast-moving environment
Preferred
Experience in a Managed Service Provider (MSP) environment strongly preferred
Technical certifications (e.g., CompTIA, Cisco, Microsoft, AWS) a plus
Experience with MSP tools (e.g., ConnectWise, IT Glue, BrightGauge, etc.)
Compensation & Benefits
Health, Dental, Vision & other additional benefits
401K (With 4% Match) eligible after 90 Days
Generous PTO
Interview Process
Apply to the position, upload your resume, and answer the questions in the application
We will email you a link to complete a one-way video interview
We will email you to set up an in-person interview after the video interview
We will email you with references after the interview
We will call you to discuss our decision and compensation
If we think you are not a fit, we will let you know; we do not leave applications unanswered
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
#J-18808-Ljbffr