EY
Business Consulting_Healthcare_Patient Access_Manager
EY, Alpharetta, Georgia, United States, 30239
Overview
Healthcare Consulting – Patient Access Manager Location: Anywhere in Country The Opportunity
As part of EY’s Health consulting practice, you will work with clients across the healthcare industry to solve complex problems in today’s rapidly changing healthcare environment. We are seeking a highly motivated Manager with a focus on provider operations, specifically patient access, to manage client engagement teams, deliver professional services, and support business development on strategic and global priority accounts. Your Key Responsibilities
You’ll spend most of your time teaming with our provider team, working with a broad spectrum of not-for-profit and for-profit healthcare clients, including hospitals, healthcare systems, physician practices and academic medical centers, to assess and redesign clinical processes. Operational improvement Benchmarking and financial quantification Cost reduction/revenue enhancement Workflow redesign Patient access initiatives including template management, template optimization, and scheduling algorithms Qualifications
A bachelor’s degree and approximately 5 years of related work experience; or a master’s degree and approximately 4 years of related work experience Approximately 4 years of healthcare consulting experience, preferably with prior experience as a manager (or above) in a consulting firm or in a management role within industry Required experience with patient access and centralized contact centers Ability to lead patient access initiatives including clinician management, template management, template optimization, referral management, and scheduling algorithms, including assessment, design, and implementation in an ambulatory setting Experience with centralization of patient access functions, including contact center staffing models and technology for various engagement channels Ability to read and interpret hospital financial statements and contract terms, utilize complex financial models, and experience with operational process mapping and healthcare cost reduction planning and implementation Experience with healthcare organization M&A, physician alignment, or financial margin improvement initiatives Experience in selling and delivering projects that cover the full lifecycle of assessment, design and implementation support Assist in generating revenue within existing healthcare clients and in developing new prospects at the C-level of large healthcare companies Ability to manage a team of staff/senior consulting professionals Ability to work collaboratively in a team environment (knows when to lead and when to follow) Strong analytical and problem-solving skills, as well as excellent oral and written communication skills Ability to create work products within Microsoft’s suite of applications, including Excel models, Visio scheduling and referral workflows, and PowerPoint presentations A willingness to travel to meet client needs; travel is required as needed by the client Ideally you’ll also have
A degree with an emphasis in Finance, Accounting, and/or Business; CPA, MBA, MHA and/or MPH What We Look For
We’re interested in passionate leaders with strong vision and a desire to stay on top of trends in the healthcare industry. If you have a genuine passion for healthcare, this role is for you. What We Offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $128,400 to $235,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $154,000 to $267,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Equal Employment Opportunity
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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Healthcare Consulting – Patient Access Manager Location: Anywhere in Country The Opportunity
As part of EY’s Health consulting practice, you will work with clients across the healthcare industry to solve complex problems in today’s rapidly changing healthcare environment. We are seeking a highly motivated Manager with a focus on provider operations, specifically patient access, to manage client engagement teams, deliver professional services, and support business development on strategic and global priority accounts. Your Key Responsibilities
You’ll spend most of your time teaming with our provider team, working with a broad spectrum of not-for-profit and for-profit healthcare clients, including hospitals, healthcare systems, physician practices and academic medical centers, to assess and redesign clinical processes. Operational improvement Benchmarking and financial quantification Cost reduction/revenue enhancement Workflow redesign Patient access initiatives including template management, template optimization, and scheduling algorithms Qualifications
A bachelor’s degree and approximately 5 years of related work experience; or a master’s degree and approximately 4 years of related work experience Approximately 4 years of healthcare consulting experience, preferably with prior experience as a manager (or above) in a consulting firm or in a management role within industry Required experience with patient access and centralized contact centers Ability to lead patient access initiatives including clinician management, template management, template optimization, referral management, and scheduling algorithms, including assessment, design, and implementation in an ambulatory setting Experience with centralization of patient access functions, including contact center staffing models and technology for various engagement channels Ability to read and interpret hospital financial statements and contract terms, utilize complex financial models, and experience with operational process mapping and healthcare cost reduction planning and implementation Experience with healthcare organization M&A, physician alignment, or financial margin improvement initiatives Experience in selling and delivering projects that cover the full lifecycle of assessment, design and implementation support Assist in generating revenue within existing healthcare clients and in developing new prospects at the C-level of large healthcare companies Ability to manage a team of staff/senior consulting professionals Ability to work collaboratively in a team environment (knows when to lead and when to follow) Strong analytical and problem-solving skills, as well as excellent oral and written communication skills Ability to create work products within Microsoft’s suite of applications, including Excel models, Visio scheduling and referral workflows, and PowerPoint presentations A willingness to travel to meet client needs; travel is required as needed by the client Ideally you’ll also have
A degree with an emphasis in Finance, Accounting, and/or Business; CPA, MBA, MHA and/or MPH What We Look For
We’re interested in passionate leaders with strong vision and a desire to stay on top of trends in the healthcare industry. If you have a genuine passion for healthcare, this role is for you. What We Offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $128,400 to $235,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $154,000 to $267,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Equal Employment Opportunity
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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