Inner-city Muslim Action Network
Donor Relations Manager
Inner-city Muslim Action Network, Chicago, Illinois, United States, 60290
Overview
The Donor Relations Manager is a key member of the Development team responsible for cultivating, stewarding, and engaging individual, corporate, and foundation donors. This role plays a critical part in building long-term relationships with donors, maintaining the integrity of donor data, and contributing to strategic fundraising goals. Base pay range
$80,000.00/yr - $100,000.00/yr Responsibilities
Donor Solicitation, Engagement & Stewardship:
Design and implement comprehensive, segmented donor stewardship plans in collaboration with Development, Programs and Executive Office leadership. Lead the solicitation of gifts from individuals, corporations, and foundations through various channels, including direct mail, email, phone calls, and presentations (both virtual and in-person). Serve as the primary point of contact for donors, providing thoughtful and timely support for questions about their giving, including updating payment information, adjusting recurring donations, or making changes to their contribution preferences. Oversee personalized acknowledgments, donor recognition, and impact communications. Coordinate and execute virtual and in-person engagement opportunities (e.g., thank-you calls, site visits, donor briefings, stewardship events). Manage a donor touchpoint calendar to ensure consistent and mission-aligned outreach. Lead donor gift strategy, including Ramadan giving and other seasonal campaigns.
Donor Data & CRM Management
Serve as primary administrator for IMAN’s internal and external donor-related databases/CRMs/portals (i.e. Blackbaud Raiser's Edge, Cybergrants, Benevity, Fidelity, Ren, etc.), maintaining clean, accurate, and properly segmented records. Develop and maintain CRM processes and train team members on usage and best practices. Generate donor analytics reports and dashboards to track giving trends, upgrades, and lapsed support. Conduct donor research and prepare donor profiles to support outreach and segmentation.
Campaigns, Events, And Recognition
Serve as the internal logistics lead for major fundraising and donor engagement events (including the annual fundraising dinner), coordinating timelines, vendor communications, and day-of execution in partnership with external event planning firms as needed. Assist in planning and executing fundraising campaigns (e.g., annual appeals, major gifts, Ramadan drives, Mosque appeals, end of year fundraising dinners). Collaborate on cultivation and appreciation events such as donor brunches, site tours, and end-of-year gatherings. Own the tracking and reporting of fundraising campaign progress, including updating internal dashboards, donor-facing thermometers, and other visual tools to reflect real-time progress toward campaign goals. Collaborate with Communications to create high-quality donor-facing materials (e.g., emails, newsletters, case statements, annual report content). Identify and cultivate sponsors for key events, tailoring sponsorship opportunities that align with donor interests and IMAN’s programmatic goals where possible, and managing follow-up to ensure fulfillment and stewardship.
Strategic Planning & Insight
Partner with Development, Programs and the Executive Office leadership to align donor care strategies with broader fundraising goals. Provide insight during organizational strategic planning processes to ensure donor relations are well-integrated. Use donor analytics and qualitative insights to refine engagement strategies and inform decision-making.
Team Collaboration & Representation
Work cross-functionally with Communications, Finance, and Programs to align messaging, track impact, and develop internal systems that support meaningful donor engagement. Collaborate closely with the Finance team to track and reconcile gifts received via wire transfer or electronic payment (including stocks), monitor pledge commitments and fulfillment, and ensure alignment between Development and Finance records for accurate reporting and donor acknowledgment. Represent IMAN professionally at community events and funder-related gatherings. Collaborate on budget forecasting related to donor care and events.
Other Donor Management Tasks
Coordinate donor gift strategy and fulfillment logistics. Supervise volunteers or interns related to donor care, if applicable. Prepare tax letters. Other duties as assigned.
Qualifications
Bachelor's degree in a relevant field (e.g., non-profit management, fundraising, communications) preferred. 3-5 years of experience in donor relations or a related field in the non-profit sector. Proven experience in managing donor databases (e.g., Raiser's Edge, Salesforce). Excellent written and verbal communication, interpersonal, and presentation skills. Strong organizational and project management skills with the ability to prioritize tasks and meet deadlines. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software. Passion for the mission of IMAN and a commitment to ethical fundraising practices. Preferred Qualifications
Experience with major gifts fundraising. Experience with online fundraising platforms. Experience with volunteer management. Experience coordinating and evaluating events, from conception to execution. Experience working for a fast-paced, multifaceted organization; non-profit preferred. General Skills And Competencies
Relationship Building – Ability to develop and sustain meaningful, long-term relationships with donors and prospects. Communication Skills – Exceptional verbal and written communication to effectively convey impact, gratitude, and engagement opportunities. Strategic Thinking – Ability to align donor engagement strategies with organizational goals and fundraising priorities. Project Management – Skilled at managing timelines, donor communications, and stewardship plans across multiple campaigns or events. Data Management & Analysis – Proficiency in CRM/database systems (e.g., Salesforce, Raiser's Edge) to track donor activity, giving trends, and engagement metrics. Stewardship & Recognition – Expertise in designing and implementing donor recognition programs that are personalized, consistent, and impactful. Collaboration & Teamwork – Works well with development, communications, and program teams to deliver cohesive donor experiences. Event Planning & Execution – Ability to coordinate and manage donor appreciation events, site visits, and cultivation opportunities. Problem Solving – Capacity to address donor concerns with professionalism and resolve issues that may impact donor satisfaction. Ethical & Confidential Practice – Maintains donor confidentiality, adheres to fundraising ethics, and respects donor intent. IMAN is an Equal Employment Opportunity (EEO) Employer. Veterans and individuals with disabilities are encouraged to apply. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Benifits
Medical, Dental, Vision Flexible Spending Account (FSA) 401(K) Vacation, Sick, and Personal days Paid Parental Leave Life and Disability Insurance Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Civic and Social Organizations
#J-18808-Ljbffr
The Donor Relations Manager is a key member of the Development team responsible for cultivating, stewarding, and engaging individual, corporate, and foundation donors. This role plays a critical part in building long-term relationships with donors, maintaining the integrity of donor data, and contributing to strategic fundraising goals. Base pay range
$80,000.00/yr - $100,000.00/yr Responsibilities
Donor Solicitation, Engagement & Stewardship:
Design and implement comprehensive, segmented donor stewardship plans in collaboration with Development, Programs and Executive Office leadership. Lead the solicitation of gifts from individuals, corporations, and foundations through various channels, including direct mail, email, phone calls, and presentations (both virtual and in-person). Serve as the primary point of contact for donors, providing thoughtful and timely support for questions about their giving, including updating payment information, adjusting recurring donations, or making changes to their contribution preferences. Oversee personalized acknowledgments, donor recognition, and impact communications. Coordinate and execute virtual and in-person engagement opportunities (e.g., thank-you calls, site visits, donor briefings, stewardship events). Manage a donor touchpoint calendar to ensure consistent and mission-aligned outreach. Lead donor gift strategy, including Ramadan giving and other seasonal campaigns.
Donor Data & CRM Management
Serve as primary administrator for IMAN’s internal and external donor-related databases/CRMs/portals (i.e. Blackbaud Raiser's Edge, Cybergrants, Benevity, Fidelity, Ren, etc.), maintaining clean, accurate, and properly segmented records. Develop and maintain CRM processes and train team members on usage and best practices. Generate donor analytics reports and dashboards to track giving trends, upgrades, and lapsed support. Conduct donor research and prepare donor profiles to support outreach and segmentation.
Campaigns, Events, And Recognition
Serve as the internal logistics lead for major fundraising and donor engagement events (including the annual fundraising dinner), coordinating timelines, vendor communications, and day-of execution in partnership with external event planning firms as needed. Assist in planning and executing fundraising campaigns (e.g., annual appeals, major gifts, Ramadan drives, Mosque appeals, end of year fundraising dinners). Collaborate on cultivation and appreciation events such as donor brunches, site tours, and end-of-year gatherings. Own the tracking and reporting of fundraising campaign progress, including updating internal dashboards, donor-facing thermometers, and other visual tools to reflect real-time progress toward campaign goals. Collaborate with Communications to create high-quality donor-facing materials (e.g., emails, newsletters, case statements, annual report content). Identify and cultivate sponsors for key events, tailoring sponsorship opportunities that align with donor interests and IMAN’s programmatic goals where possible, and managing follow-up to ensure fulfillment and stewardship.
Strategic Planning & Insight
Partner with Development, Programs and the Executive Office leadership to align donor care strategies with broader fundraising goals. Provide insight during organizational strategic planning processes to ensure donor relations are well-integrated. Use donor analytics and qualitative insights to refine engagement strategies and inform decision-making.
Team Collaboration & Representation
Work cross-functionally with Communications, Finance, and Programs to align messaging, track impact, and develop internal systems that support meaningful donor engagement. Collaborate closely with the Finance team to track and reconcile gifts received via wire transfer or electronic payment (including stocks), monitor pledge commitments and fulfillment, and ensure alignment between Development and Finance records for accurate reporting and donor acknowledgment. Represent IMAN professionally at community events and funder-related gatherings. Collaborate on budget forecasting related to donor care and events.
Other Donor Management Tasks
Coordinate donor gift strategy and fulfillment logistics. Supervise volunteers or interns related to donor care, if applicable. Prepare tax letters. Other duties as assigned.
Qualifications
Bachelor's degree in a relevant field (e.g., non-profit management, fundraising, communications) preferred. 3-5 years of experience in donor relations or a related field in the non-profit sector. Proven experience in managing donor databases (e.g., Raiser's Edge, Salesforce). Excellent written and verbal communication, interpersonal, and presentation skills. Strong organizational and project management skills with the ability to prioritize tasks and meet deadlines. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software. Passion for the mission of IMAN and a commitment to ethical fundraising practices. Preferred Qualifications
Experience with major gifts fundraising. Experience with online fundraising platforms. Experience with volunteer management. Experience coordinating and evaluating events, from conception to execution. Experience working for a fast-paced, multifaceted organization; non-profit preferred. General Skills And Competencies
Relationship Building – Ability to develop and sustain meaningful, long-term relationships with donors and prospects. Communication Skills – Exceptional verbal and written communication to effectively convey impact, gratitude, and engagement opportunities. Strategic Thinking – Ability to align donor engagement strategies with organizational goals and fundraising priorities. Project Management – Skilled at managing timelines, donor communications, and stewardship plans across multiple campaigns or events. Data Management & Analysis – Proficiency in CRM/database systems (e.g., Salesforce, Raiser's Edge) to track donor activity, giving trends, and engagement metrics. Stewardship & Recognition – Expertise in designing and implementing donor recognition programs that are personalized, consistent, and impactful. Collaboration & Teamwork – Works well with development, communications, and program teams to deliver cohesive donor experiences. Event Planning & Execution – Ability to coordinate and manage donor appreciation events, site visits, and cultivation opportunities. Problem Solving – Capacity to address donor concerns with professionalism and resolve issues that may impact donor satisfaction. Ethical & Confidential Practice – Maintains donor confidentiality, adheres to fundraising ethics, and respects donor intent. IMAN is an Equal Employment Opportunity (EEO) Employer. Veterans and individuals with disabilities are encouraged to apply. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Benifits
Medical, Dental, Vision Flexible Spending Account (FSA) 401(K) Vacation, Sick, and Personal days Paid Parental Leave Life and Disability Insurance Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Civic and Social Organizations
#J-18808-Ljbffr