The Home Depot
Field Director Services Baltimore, MD
The Home Depot, Baltimore, Maryland, United States, 21276
Position Purpose
The Field Director Services (FDS) is responsible for overseeing and directing a team comprising District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM) across a multi-district geographical services area. The FDS will focus on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers. The FDS is accountable for leading and developing a team of high-performing field associates, communicating the strategic vision of Home Services, ensuring safety of all associates and compliance with all regulations and requirements, and meeting or exceeding targets for assigned sales plans.
Base pay range $120,000.00/yr - $160,000.00/yr
This range is provided by The Home Depot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Key Responsibilities
15% - Cross-Functional Collaboration - Regularly engages with and communicate initiatives to field leadership including RVPs, regional support teams, and DMs to ensure field connectivity.
65% - Services Leadership - Responsible for achieving profitability for assigned geography by ensuring sales teams are meeting or exceeding targets for sales plans. Responsible for handling escalated customer issues in partnership with field leadership. Lead field associates to develop and reinforce selling and operational skills and desired behaviors through education, coaching, mentorship, and motivation. Analyze and interpret sales (ie, pipeline, conversion, gross/net/POS sales), financial (ie, installed revenue, gross margin, operating profit, EBIT) and operational (ie, cycle time, customer satisfaction, provider capacity, utilization and in-stock, safety, compliance) metrics across assigned services area. Identify opportunities and implement appropriate game plans for improvement. Ensure safety standards are in compliance with THD, state, and federal regulations. Execute Home Services strategy consistently across assigned services area to deliver growth, profitability, and an enhanced customer experience.
20% - Talent Management - Optimize diverse talent through a demonstrated commitment to equal employment opportunity. Oversee talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area.
Direct Manager/Direct Reports
This Position typically reports to Senior Director Services
This Position has 6 Direct Reports
Travel Requirements
Typically requires overnight travel more than 50% of the time.
Physical Requirements
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
Working Conditions
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Demonstrated proficiency in predictive modeling, data mining and data analysis.
Preferred Qualifications
Ability to draw accurate conclusions from financial documentation
Excellent written and verbal communication skills
Relevant professional experience in Home Services (with proven ability to influence business), Sales Operations, Sales Enablement, or Sales Training
Experience in a retail environment, home improvement industry or general construction industry
5+ years of relevant professional work experience
People management experience with multi-unit or geographically dispersed teams
Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives
Experience adopting new technologies and applying to business applications
Experience evaluating and establishing strategies for multiple locations
Strong communication and interpersonal skills
Strong business and financial acumen
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Preferred Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Minimum Years Of Work Experience
5
Preferred Years Of Work Experience
5
Minimum Leadership Experience
None
Preferred Leadership Experience
None
Certifications
None
Skills
Builds Effective Teams
Collaborations
Plans and Aligns
Communicates Effectively
Customer Focus
Develop Talent
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Consumer Services
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Base pay range $120,000.00/yr - $160,000.00/yr
This range is provided by The Home Depot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Key Responsibilities
15% - Cross-Functional Collaboration - Regularly engages with and communicate initiatives to field leadership including RVPs, regional support teams, and DMs to ensure field connectivity.
65% - Services Leadership - Responsible for achieving profitability for assigned geography by ensuring sales teams are meeting or exceeding targets for sales plans. Responsible for handling escalated customer issues in partnership with field leadership. Lead field associates to develop and reinforce selling and operational skills and desired behaviors through education, coaching, mentorship, and motivation. Analyze and interpret sales (ie, pipeline, conversion, gross/net/POS sales), financial (ie, installed revenue, gross margin, operating profit, EBIT) and operational (ie, cycle time, customer satisfaction, provider capacity, utilization and in-stock, safety, compliance) metrics across assigned services area. Identify opportunities and implement appropriate game plans for improvement. Ensure safety standards are in compliance with THD, state, and federal regulations. Execute Home Services strategy consistently across assigned services area to deliver growth, profitability, and an enhanced customer experience.
20% - Talent Management - Optimize diverse talent through a demonstrated commitment to equal employment opportunity. Oversee talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area.
Direct Manager/Direct Reports
This Position typically reports to Senior Director Services
This Position has 6 Direct Reports
Travel Requirements
Typically requires overnight travel more than 50% of the time.
Physical Requirements
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
Working Conditions
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Demonstrated proficiency in predictive modeling, data mining and data analysis.
Preferred Qualifications
Ability to draw accurate conclusions from financial documentation
Excellent written and verbal communication skills
Relevant professional experience in Home Services (with proven ability to influence business), Sales Operations, Sales Enablement, or Sales Training
Experience in a retail environment, home improvement industry or general construction industry
5+ years of relevant professional work experience
People management experience with multi-unit or geographically dispersed teams
Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives
Experience adopting new technologies and applying to business applications
Experience evaluating and establishing strategies for multiple locations
Strong communication and interpersonal skills
Strong business and financial acumen
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Preferred Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Minimum Years Of Work Experience
5
Preferred Years Of Work Experience
5
Minimum Leadership Experience
None
Preferred Leadership Experience
None
Certifications
None
Skills
Builds Effective Teams
Collaborations
Plans and Aligns
Communicates Effectively
Customer Focus
Develop Talent
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Consumer Services
#J-18808-Ljbffr