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Hexagon AB

Service Engineer I, Service

Hexagon AB, Chicago, Illinois, United States, 60290

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Hexagon’s Manufacturing Intelligence

division is seeking a Service Engineer in our

Chicago, IL

location.

At Hexagon's Manufacturing Intelligence division, we're helping shape the future of industry with cutting-edge technologies that enable the development of the next generation of products. With a global reach and a vast portfolio that includes advanced sensors, factory automation, and simulation tools, we foster innovation and transformation in manufacturing.

Why Join Us?

Be part of a

global leader

in industrial intelligence.

Work remotely

and travel to customer sites across the region without having to fly across the country.

Collaborate with a forward-thinking team dedicated to

innovation

and

excellence

in customerservice.

Learn from a long-tenured existing

team

with deep product and customer experiences.

About the Role

As a

FieldServiceEngineer , you’ll play a critical role in ensuring our customers’ success by maintaining and optimizing our high-precision Coordinate Measuring Machines (CMM) and related equipment. You'll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to

innovative technologies

What You'll Do

Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.

Provide

technical expertise

and training to customers on machine operation and upkeep.

Support product innovation by working cross-functional with R&D and technical teams to ensure customer feedback is implemented in future products.

Work independently

in a dynamic environment while delivering outstanding customer satisfaction.

Accurately completeservicereports and provide feedback to continuously improve ourservices.

Enjoy

regional domestic travel (100%) , where you’ll interact with a wide range of clients and industries.

Lift and move equipment

weighing up to 75 pounds unassisted and be able to work a minimum of

40hours per week , including overtime as required to meet customer needs.

Qualifications

Technical degree

(Tech School, Associate, or Bachelor's) in a discipline such asElectronics, Industrial Mechanics, or a related field.

Alternatively,

training and experience from a Military Technical School .

Prior experience

working with

hand tools

and

basic electrical test equipment

is essential.

Microsoft operating system

knowledge is required.

Mechanical, electrical, and software

troubleshooting skills are highly desired.

Strong problem-solving skills and the ability to work independently.

Comfortable lifting up to 75 lbs and traveling regularly within the territory.

Excellent

communication and customerservice

skills.

Prior experience with CMM machines or other industrial automation is a plus.

Physical Demands Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.

Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling

Manual dexterity required for keyboard use, operating office equipment, grasping objects

Regularly move around the customers’ worksites

Regularly lift and/or move up to 75 pounds

Specific vision abilities required include close vision, depth perception and adjust focus

Frequently communicates with other employees and customers

Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship.

Primarily visits customers’ worksites, with occasional visits to the office

Equipment is kept clean, orderly, properly inspected for accurate functionality

Noise levels are considered low to moderate

If required, PPE will be provided

Requires travel to customers’ worksites up to 100%

At Hexagon Manufacturing Intelligence , our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that is second to none!

What We Offer

Competitive salary with opportunities for

performance-based bonuses .

Comprehensive

healthcare benefits

(medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.

Flexible work schedules

with remote options and

80%-100% travel , offering variety in your workdays.

Paid time off

(PTO), including holidays and parental leave.

401k with

generous employer match

and

tuition reimbursement

to support your professional development.

Opportunities to grow and move within a

global company

known for its commitment to

employee growth

and innovation.

Hexagon posts all official job opportunities on eithercareers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.

Job Function: Technical Service & Support

About Hexagon Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

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