ServiceNow
Senior Solution Consultant - Customer Industry Workflows
ServiceNow, Seattle, Washington, us, 98127
Senior Solution Consultant - Customer Industry Workflows
Overview
ServiceNow is a global market leader delivering AI-enhanced technology. Founded in 2004 in San Diego, California by Fred Luddy, our cloud-based platform connects people, systems, and processes to empower organizations to work smarter and faster. We serve over 8,100 customers, including 85% of the Fortune 500. Responsibilities
You will work in Customer & Industry Workflows, one of ServiceNow’s fastest growing business units. Support product sales as a technical and domain expert of a client-facing sales team. Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs. Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues. Provide feedback to product management about product enhancements that can address customer needs and provide additional value. Share and learn best practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team. Stay current on competitive analysis and market differentiation. Support marketing events including executive briefings, conferences, user groups, and trade shows. Experience creating customer value across several customers in many industries. Qualifications
5 years of pre-sales solution consulting or sales engineering experience. 1-2 years of experience with Customer Service, Customer Experience, workflow, Field Service or BPM software. Ability to provide compelling presentations and product demonstrations both virtually and in person, with travel when we return to face-to-face meetings. Creative problem-solving skills with a flexible mindset and a desire to work in a fast-paced high growth organization. Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence. Compensation and Benefits
Base pay range is $116,475 – $180,600, plus equity (where applicable), variable/incentive compensation, and benefits. Base pay is a guideline and total compensation varies by qualifications, skill level, and work location. Sales roles typically offer a competitive On-Target Earnings (OTE) incentive structure. We offer health plans, including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. We encourage applicants from diverse backgrounds, including non-traditional paths. If you meet most qualifications, we still encourage you to apply. Additional Information
Work Personas: We maintain a distributed, flexible work environment. Work personas (flexible, remote, or in-office) are assigned based on the nature of the work. Learn more here. Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or other protected status. Applicants with arrest or conviction records will be considered as required by law. Accommodations: We strive to provide an accessible and inclusive experience for all candidates. If you require accommodations to complete any part of the application process, please contact globaltalentss@servicenow.com. Export Control Regulations: Certain positions require access to controlled technology subject to export control regulations. Employment is contingent upon obtaining any required export licenses or approvals.
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Overview
ServiceNow is a global market leader delivering AI-enhanced technology. Founded in 2004 in San Diego, California by Fred Luddy, our cloud-based platform connects people, systems, and processes to empower organizations to work smarter and faster. We serve over 8,100 customers, including 85% of the Fortune 500. Responsibilities
You will work in Customer & Industry Workflows, one of ServiceNow’s fastest growing business units. Support product sales as a technical and domain expert of a client-facing sales team. Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs. Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues. Provide feedback to product management about product enhancements that can address customer needs and provide additional value. Share and learn best practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team. Stay current on competitive analysis and market differentiation. Support marketing events including executive briefings, conferences, user groups, and trade shows. Experience creating customer value across several customers in many industries. Qualifications
5 years of pre-sales solution consulting or sales engineering experience. 1-2 years of experience with Customer Service, Customer Experience, workflow, Field Service or BPM software. Ability to provide compelling presentations and product demonstrations both virtually and in person, with travel when we return to face-to-face meetings. Creative problem-solving skills with a flexible mindset and a desire to work in a fast-paced high growth organization. Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence. Compensation and Benefits
Base pay range is $116,475 – $180,600, plus equity (where applicable), variable/incentive compensation, and benefits. Base pay is a guideline and total compensation varies by qualifications, skill level, and work location. Sales roles typically offer a competitive On-Target Earnings (OTE) incentive structure. We offer health plans, including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. We encourage applicants from diverse backgrounds, including non-traditional paths. If you meet most qualifications, we still encourage you to apply. Additional Information
Work Personas: We maintain a distributed, flexible work environment. Work personas (flexible, remote, or in-office) are assigned based on the nature of the work. Learn more here. Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or other protected status. Applicants with arrest or conviction records will be considered as required by law. Accommodations: We strive to provide an accessible and inclusive experience for all candidates. If you require accommodations to complete any part of the application process, please contact globaltalentss@servicenow.com. Export Control Regulations: Certain positions require access to controlled technology subject to export control regulations. Employment is contingent upon obtaining any required export licenses or approvals.
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