Common House
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Senior Director of Operations
role at
Common House .
Overview Senior Director of Operations (SDO) is a member of the Common House executive leadership team and is responsible for all club operations, including, but not limited to, food and beverage, facilities, concierge, and the launch of new clubs nationally. The SDO will create and execute all operational strategies to ensure clubs reach their financial goals through elevated member, guest, and employee experiences.
Reports to:
Chief Executive Officer, Common House
Supervises:
Onsite Club Leadership
Who We Are Common House specializes in modern social clubs, with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA, with more sites joining the portfolio in 2026 and beyond. More than a membership, the Houses offer exceptional spaces and unique amenities for dining, working, and discovering through daily programming, as well as connection opportunities with other members in a private club setting where everyone is welcome.
Position Description The Senior Director of Operations (SDO) is a member of the Common House executive leadership team and is responsible for all club operations, including, but not limited to, food and beverage, facilities, concierge, and the launch of new clubs nationally. The SDO will create and execute all operational strategies to ensure clubs reach their financial goals through elevated member, guest, and employee experiences.
Responsibilities
Food and Beverage Operations
Oversight and creation of operational policies to be executed at all clubs, both current and pipeline, including culinary, member event programming, private events, concierge, and facilities management
Develops food and beverage strategies and holds club leadership accountable to reach financial goals in sales, payroll management, cost of sales, and all expense management
Supervises club leadership who report directly to the SDO
Approves all food and beverage menus, leading both front of house and culinary leadership through all processes to ensure member satisfaction and financial goals are met
Reporting and Financial Management
Analyze sales, expense metrics, check-ins, usage, and member feedback regularly, identifying areas for growth and refinement
Creates accurate financial reporting, including detailed forecasts, budgets, variance (MBR), and long/short-term CAPEX planning
Develops remediation plans to address deficiencies in both financial performance and membership experience
Team Management
Oversight of employee experience programming, including recognition, onboarding, and ongoing education to develop, attract, and retain team members
Ensure all training programs are up to date and meet the needs of our members, guests, and employees
Develops leaders throughout the organization by engaging on all levels
Pre-Opening & Expansion
Operations leader engaging internal teams and external contractors, from the pre-deal concept phase through to club opening
Assists the Senior Director of Sales by providing insight into operationalizing new sites, as well as providing financial pro-formas to the Senior Director of Finance
Develops food and beverage concepts and ensures adherence to brand standards
Qualifications Required
10+ years of leadership experience in the hospitality industry with a deep knowledge of food and beverage operations.
Advanced financial acumen, managing detailed profit and loss statements, budgeting, forecasting, and CAPEX planning
Thought leader with a proven record in scaling operations and people management
Multi-unit management experience
Preferred
Private club experience
Start-up experience
Creator
Location
Hybrid
Minimum 50% Travel
Denver, Colorado; Atlanta, Georgia; New Orleans, Louisiana; Charlotte, North Carolina
Benefits In exchange for talented skills and contributions, Common House offers all employees a dynamic work environment, fun co-workers, and a competitive salary package. Additionally, we also provide our team members a comprehensive benefits package including:
Diverse and inclusive colleagues
Generous Health, Dental, Vision, and Reserve Leave Coverage
401k Option
Flexible Time Off
Monthly membership at Common House (and your partner/spouse gets one, too!)
50% employee discount on food and non-alcoholic purchases
Common House is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
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Senior Director of Operations
role at
Common House .
Overview Senior Director of Operations (SDO) is a member of the Common House executive leadership team and is responsible for all club operations, including, but not limited to, food and beverage, facilities, concierge, and the launch of new clubs nationally. The SDO will create and execute all operational strategies to ensure clubs reach their financial goals through elevated member, guest, and employee experiences.
Reports to:
Chief Executive Officer, Common House
Supervises:
Onsite Club Leadership
Who We Are Common House specializes in modern social clubs, with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA, with more sites joining the portfolio in 2026 and beyond. More than a membership, the Houses offer exceptional spaces and unique amenities for dining, working, and discovering through daily programming, as well as connection opportunities with other members in a private club setting where everyone is welcome.
Position Description The Senior Director of Operations (SDO) is a member of the Common House executive leadership team and is responsible for all club operations, including, but not limited to, food and beverage, facilities, concierge, and the launch of new clubs nationally. The SDO will create and execute all operational strategies to ensure clubs reach their financial goals through elevated member, guest, and employee experiences.
Responsibilities
Food and Beverage Operations
Oversight and creation of operational policies to be executed at all clubs, both current and pipeline, including culinary, member event programming, private events, concierge, and facilities management
Develops food and beverage strategies and holds club leadership accountable to reach financial goals in sales, payroll management, cost of sales, and all expense management
Supervises club leadership who report directly to the SDO
Approves all food and beverage menus, leading both front of house and culinary leadership through all processes to ensure member satisfaction and financial goals are met
Reporting and Financial Management
Analyze sales, expense metrics, check-ins, usage, and member feedback regularly, identifying areas for growth and refinement
Creates accurate financial reporting, including detailed forecasts, budgets, variance (MBR), and long/short-term CAPEX planning
Develops remediation plans to address deficiencies in both financial performance and membership experience
Team Management
Oversight of employee experience programming, including recognition, onboarding, and ongoing education to develop, attract, and retain team members
Ensure all training programs are up to date and meet the needs of our members, guests, and employees
Develops leaders throughout the organization by engaging on all levels
Pre-Opening & Expansion
Operations leader engaging internal teams and external contractors, from the pre-deal concept phase through to club opening
Assists the Senior Director of Sales by providing insight into operationalizing new sites, as well as providing financial pro-formas to the Senior Director of Finance
Develops food and beverage concepts and ensures adherence to brand standards
Qualifications Required
10+ years of leadership experience in the hospitality industry with a deep knowledge of food and beverage operations.
Advanced financial acumen, managing detailed profit and loss statements, budgeting, forecasting, and CAPEX planning
Thought leader with a proven record in scaling operations and people management
Multi-unit management experience
Preferred
Private club experience
Start-up experience
Creator
Location
Hybrid
Minimum 50% Travel
Denver, Colorado; Atlanta, Georgia; New Orleans, Louisiana; Charlotte, North Carolina
Benefits In exchange for talented skills and contributions, Common House offers all employees a dynamic work environment, fun co-workers, and a competitive salary package. Additionally, we also provide our team members a comprehensive benefits package including:
Diverse and inclusive colleagues
Generous Health, Dental, Vision, and Reserve Leave Coverage
401k Option
Flexible Time Off
Monthly membership at Common House (and your partner/spouse gets one, too!)
50% employee discount on food and non-alcoholic purchases
Common House is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
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