DBMC RESTAURANTS
Overview
General Manager position at DBMC Restaurants dba Walk-On's Sport Bistreaux. The General Manager is responsible for the daily operations and leadership of the restaurant's management team and team members, delivering sales and profits at the location with a strong commitment to the Walk-On's Way and our brand standards. Responsibilities
The GM consistently provides a quality product and guest service experience that delivers total customer satisfaction. Models and creates an environment in which the customer is always right; ensures a positive guest service experience. The GM understands all policies, procedures, standards, specifications, guidelines and training programs and executes the top priorities. The GM responds positively and quickly to customer concerns; corrects potential problems before they affect guests. The GM hires high-quality people who demonstrate and ensure consistent customer satisfaction. Ensures all employees are trained, motivated and empowered to deliver total guest satisfaction. Evaluates each employee's ability to maintain high levels of guest satisfaction. Maintains the restaurant at a level necessary to meet or exceed the company standards for Quality, Service and Cleanliness (QSC). Utilizes labor effectively to meet budgets while ensuring high quality of QSC. The GM must be able to reach, bend, stoop, and frequently lift up to 50 pounds and must have the stamina to work 50 to 60 hours per week. Work in a standing position for long periods of time up to 5 hours or more. Training and Development
The GM continuously improves the skills, knowledge and morale of all employees; treats the employees with courtesy, honesty and respect. The GM effectively utilizes all training programs from new employee orientation up to and including management training classes. The GM prepares qualified employees for promotion to the next position; continually develops adequate numbers of shift leaders to meet the objective of the business plan. The GM evaluates each employee's performance based on clearly communicated standards and expectations; holds the employees accountable for performance; makes tough decisions regarding performance issues in the restaurant. The GM will conduct weekly manager meetings. Effective Business Management
The GM maximizes financial performance and profit; ensures store achieves objectives in sales, profitability, service, quality, appearance and sanitation/cleanliness. The GM develops and executes the business plan (fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant. Executes company-wide marketing programs; initiates programs on time, correctly and with minimal direction. Identifies and develops local restaurant marketing strategies to maximize sales. Appropriate and Fair Business Practices
The GM ensures business and personnel practices are within the law and consistent with policies and procedures. The GM serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management. Enforces all labor laws (federal, state and local). Follows procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies). Upholds Walk-On's food safety, handling and sanitation requirements to ensure the health and safety of our customers and employees. Knowledgeable of restaurant policies regarding personnel and administers prompt fair and consistent corrective action for any and all violations of company policies, rules, and procedures. Skills and Qualifications
Cost Accounting, Developing Budgets, Financial Planning and Strategy, Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Customer Focus, Management Proficiency, Managing Profitability Seniority level
Mid-Senior level Employment type
Full-time Job function
Management Industries
Food and Beverage Services
#J-18808-Ljbffr
General Manager position at DBMC Restaurants dba Walk-On's Sport Bistreaux. The General Manager is responsible for the daily operations and leadership of the restaurant's management team and team members, delivering sales and profits at the location with a strong commitment to the Walk-On's Way and our brand standards. Responsibilities
The GM consistently provides a quality product and guest service experience that delivers total customer satisfaction. Models and creates an environment in which the customer is always right; ensures a positive guest service experience. The GM understands all policies, procedures, standards, specifications, guidelines and training programs and executes the top priorities. The GM responds positively and quickly to customer concerns; corrects potential problems before they affect guests. The GM hires high-quality people who demonstrate and ensure consistent customer satisfaction. Ensures all employees are trained, motivated and empowered to deliver total guest satisfaction. Evaluates each employee's ability to maintain high levels of guest satisfaction. Maintains the restaurant at a level necessary to meet or exceed the company standards for Quality, Service and Cleanliness (QSC). Utilizes labor effectively to meet budgets while ensuring high quality of QSC. The GM must be able to reach, bend, stoop, and frequently lift up to 50 pounds and must have the stamina to work 50 to 60 hours per week. Work in a standing position for long periods of time up to 5 hours or more. Training and Development
The GM continuously improves the skills, knowledge and morale of all employees; treats the employees with courtesy, honesty and respect. The GM effectively utilizes all training programs from new employee orientation up to and including management training classes. The GM prepares qualified employees for promotion to the next position; continually develops adequate numbers of shift leaders to meet the objective of the business plan. The GM evaluates each employee's performance based on clearly communicated standards and expectations; holds the employees accountable for performance; makes tough decisions regarding performance issues in the restaurant. The GM will conduct weekly manager meetings. Effective Business Management
The GM maximizes financial performance and profit; ensures store achieves objectives in sales, profitability, service, quality, appearance and sanitation/cleanliness. The GM develops and executes the business plan (fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant. Executes company-wide marketing programs; initiates programs on time, correctly and with minimal direction. Identifies and develops local restaurant marketing strategies to maximize sales. Appropriate and Fair Business Practices
The GM ensures business and personnel practices are within the law and consistent with policies and procedures. The GM serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management. Enforces all labor laws (federal, state and local). Follows procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies). Upholds Walk-On's food safety, handling and sanitation requirements to ensure the health and safety of our customers and employees. Knowledgeable of restaurant policies regarding personnel and administers prompt fair and consistent corrective action for any and all violations of company policies, rules, and procedures. Skills and Qualifications
Cost Accounting, Developing Budgets, Financial Planning and Strategy, Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Customer Focus, Management Proficiency, Managing Profitability Seniority level
Mid-Senior level Employment type
Full-time Job function
Management Industries
Food and Beverage Services
#J-18808-Ljbffr