New Flyer
Overview
New Flyer
is North America’s heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior and Xcelsior CHARGE brands. It also offers infrastructure development through NFI Infrastructure Solutions, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com
Position Summary The Field Technical Specialist will be responsible for providing comprehensive technical product support for designated fleets. Responsibilities encompass on-site technical investigations with suppliers regarding component issues, upkeep of technical issue logs, adherence to company policies, support in warranty scenarios, and the collection of product failure data. Directly reports to the Regional Product Support Manager.
What You Will Do
Understand and organize ECN/EAD information extending into the field, offering technical insights into products and conduct root cause investigations for field issues
Review work instructions for technical or practical errors and carry out work instruction trials
Generate technical summary reports
Gather and disseminate data on field technical issues
Communicate information on product reliability to the Regional Product Support Manager (RPSM)
Create PowerPoint presentations detailing technical issues
Ensure accurate completion of standard documents.
Report customer complaints
Travel will be required to Boston, Massachusetts
What You Need to Be Successful
Completion of a 2-year Technical College program or equivalent qualification
Over 5 years of hands-on experience in troubleshooting complex mechanical and electrical systems within the automotive industry.
Experience with J1939 communication and troubleshooting.
Familiarity with computer-based service tools, CAN logger, and analysis software
Possession of a valid driver's license is a requirement
Why Join Our Team
Benefits Starting Day One of Employment!
Health, dental, and vision coverage
Employee Assistance Program
Paid holidays
Paid time off
Modern and clean work environment
Competitive wages
Ongoing training and development through a variety of initiatives
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group
is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
is North America’s heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior and Xcelsior CHARGE brands. It also offers infrastructure development through NFI Infrastructure Solutions, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com
Position Summary The Field Technical Specialist will be responsible for providing comprehensive technical product support for designated fleets. Responsibilities encompass on-site technical investigations with suppliers regarding component issues, upkeep of technical issue logs, adherence to company policies, support in warranty scenarios, and the collection of product failure data. Directly reports to the Regional Product Support Manager.
What You Will Do
Understand and organize ECN/EAD information extending into the field, offering technical insights into products and conduct root cause investigations for field issues
Review work instructions for technical or practical errors and carry out work instruction trials
Generate technical summary reports
Gather and disseminate data on field technical issues
Communicate information on product reliability to the Regional Product Support Manager (RPSM)
Create PowerPoint presentations detailing technical issues
Ensure accurate completion of standard documents.
Report customer complaints
Travel will be required to Boston, Massachusetts
What You Need to Be Successful
Completion of a 2-year Technical College program or equivalent qualification
Over 5 years of hands-on experience in troubleshooting complex mechanical and electrical systems within the automotive industry.
Experience with J1939 communication and troubleshooting.
Familiarity with computer-based service tools, CAN logger, and analysis software
Possession of a valid driver's license is a requirement
Why Join Our Team
Benefits Starting Day One of Employment!
Health, dental, and vision coverage
Employee Assistance Program
Paid holidays
Paid time off
Modern and clean work environment
Competitive wages
Ongoing training and development through a variety of initiatives
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group
is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
#J-18808-Ljbffr