Utah's Promise
Overview
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211 Managing Director
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Utah's Promise . About United Way of Salt Lake
For 120+ years, United Way of Salt Lake (UWSL) has served and strengthened the greater Salt Lake community. Since 2001, UWSL has worked to address the root causes of poverty by building partnerships with schools and communities that improve education outcomes. In 2011, UWSL narrowed its focus - connecting people to basic-needs services through 211 and improving education outcomes from cradle to career through Promise Partnership Utah. UWSL, Promise Partnership Utah, and 211 Utah are part of the Utah's Promise organization. UWSL is dedicated to creating lasting social change by tackling some of the most challenging issues in the community, such as poverty, poor health, and educational disparities. UWSL's goal is to ensure that every child and family can reach their full potential through education, financial stability, and healthy lives. Our workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, results, and equity. About 211
Since 2011, United Way of Salt Lake (UWSL) has led 211 Utah, a statewide program dedicated to helping residents meet basic needs and access the support necessary to overcome poverty and build long-term stability. As Utah's most comprehensive connection point to local services, 211Utah is powered by a dedicated team of compassionate, highly trained professionals including Service Navigators and leaders providing subject matter, technological, data & reporting, and operations support to service navigation. Through strong partnerships with organizations across the state, 211 delivers confidential, timely, effective connections to essential health and human services for those seeking support. At its core, 211 Utah is committed to ensuring that 100% of Utah's children and families have the opportunity to thrive. Each year, 211 Utah helps more than 40,000 Utahns navigate complex systems and access the services they need. The Opportunity
The Managing Director of 211 provides visionary leadership to position 211 Utah as a vital connector within Utah's social services landscape, serving as a statewide hub for service navigation and systems transformation. The Managing Director leads the 211 Utah evolution, advancing innovative practices that increase impact and equity for all Utahns. This role is responsible for setting and executing a strategic direction that reimagines how individuals access support, leveraging multiple channels, including phone, web, app, text, chat, and in-person engagement. The Managing Director leads a team of 23, including five direct reports, and serves on UWSL's Leadership Team, reporting to the Chief Executive Officer. The Managing Director oversees the development and continuous improvement of a comprehensive and accurate resource database, while leading outreach and cross-sector partnership initiatives that strengthen the entire health and human services ecosystem. A key focus is to enhance system-level collaboration and alignment, enabling more seamless, equitable access to services regardless of where or how individuals enter the social support landscape. The Managing Director plays a critical role in resource development, cultivating relationships and securing funding to realize an ambitious vision for 211's future impact. Role & Responsibilities
Leadership & Operational Excellence
Provide strategic leadership to align 211's work with what matters most to Utahns. Champion 211's evolution from a referral service to a statewide service navigation system. Serve as a key member of UWSL's leadership team, contributing to overall organizational goals. Inspire, support, and lead high-performing outreach, operations, and resource teams. Drive a culture of innovation, collaboration, and impact. Empower staff to execute on priorities while continuously improving systems and services. Oversee the implementation of grants, contracts, and partnership agreements. Maintain a strong understanding of call center technology, digital platforms, and referral systems. Ensure effective, seamless experiences across phone, chat, text, web, and in-person navigation. Partnership & Community Engagement
Facilitate strategic, multi-sector collaborations that drive systems-level change. Build and sustain relationships with service providers, civic leaders, and community stakeholders. Lead and support partner engagement for 211 and UWSL initiatives. Equip partners with data and insights to guide planning and resource allocation. Provide staff support and strategic direction to the 211 Steering Council. Strategic Execution & Impact
Align 211's budget with strategic priorities and ensure effective implementation. Set and advance clear goals, strategies, and performance measures in collaboration with partners. Balance visionary thinking with operational excellence. Keep sight of long-term goals and emerging opportunities while ensuring flawless execution of current priorities. Use data to generate insights, drive decision-making, and measure community impact. Resource Development & Advocacy
Identify local and national funding opportunities that align with 211's mission. Collaborate with the marketing and development teams to craft compelling proposals and reports. Lead storytelling and content strategies to elevate 211's visibility and influence. Engage in public policy efforts and legislative advocacy on behalf of 211. Support donor cultivation and relationship-building efforts. Emergency Response
Provide leadership and operational support during emergencies Ensure 211 remains a trusted, responsive resource for the community in times of crisis. Qualifications
10+ years of nonprofit or social service experience; 7+ years of leadership experience. Strategic leader with the ability to envision the big picture while effectively managing the details that drive execution and follow-through. Ability to lead by example, foster a strong team culture, and mentor others toward growth and excellence. Proven skills in planning and change management, with the ability to inspire and lead teams within an evolving service delivery model. Compassionate and collaborative mindset; strong interpersonal and communication skills. Seniority level
Executive Employment type
Full-time Job function
Business Development and Sales Industries
Non-profit Organizations
#J-18808-Ljbffr
Join to apply for the
211 Managing Director
role at
Utah's Promise . About United Way of Salt Lake
For 120+ years, United Way of Salt Lake (UWSL) has served and strengthened the greater Salt Lake community. Since 2001, UWSL has worked to address the root causes of poverty by building partnerships with schools and communities that improve education outcomes. In 2011, UWSL narrowed its focus - connecting people to basic-needs services through 211 and improving education outcomes from cradle to career through Promise Partnership Utah. UWSL, Promise Partnership Utah, and 211 Utah are part of the Utah's Promise organization. UWSL is dedicated to creating lasting social change by tackling some of the most challenging issues in the community, such as poverty, poor health, and educational disparities. UWSL's goal is to ensure that every child and family can reach their full potential through education, financial stability, and healthy lives. Our workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, results, and equity. About 211
Since 2011, United Way of Salt Lake (UWSL) has led 211 Utah, a statewide program dedicated to helping residents meet basic needs and access the support necessary to overcome poverty and build long-term stability. As Utah's most comprehensive connection point to local services, 211Utah is powered by a dedicated team of compassionate, highly trained professionals including Service Navigators and leaders providing subject matter, technological, data & reporting, and operations support to service navigation. Through strong partnerships with organizations across the state, 211 delivers confidential, timely, effective connections to essential health and human services for those seeking support. At its core, 211 Utah is committed to ensuring that 100% of Utah's children and families have the opportunity to thrive. Each year, 211 Utah helps more than 40,000 Utahns navigate complex systems and access the services they need. The Opportunity
The Managing Director of 211 provides visionary leadership to position 211 Utah as a vital connector within Utah's social services landscape, serving as a statewide hub for service navigation and systems transformation. The Managing Director leads the 211 Utah evolution, advancing innovative practices that increase impact and equity for all Utahns. This role is responsible for setting and executing a strategic direction that reimagines how individuals access support, leveraging multiple channels, including phone, web, app, text, chat, and in-person engagement. The Managing Director leads a team of 23, including five direct reports, and serves on UWSL's Leadership Team, reporting to the Chief Executive Officer. The Managing Director oversees the development and continuous improvement of a comprehensive and accurate resource database, while leading outreach and cross-sector partnership initiatives that strengthen the entire health and human services ecosystem. A key focus is to enhance system-level collaboration and alignment, enabling more seamless, equitable access to services regardless of where or how individuals enter the social support landscape. The Managing Director plays a critical role in resource development, cultivating relationships and securing funding to realize an ambitious vision for 211's future impact. Role & Responsibilities
Leadership & Operational Excellence
Provide strategic leadership to align 211's work with what matters most to Utahns. Champion 211's evolution from a referral service to a statewide service navigation system. Serve as a key member of UWSL's leadership team, contributing to overall organizational goals. Inspire, support, and lead high-performing outreach, operations, and resource teams. Drive a culture of innovation, collaboration, and impact. Empower staff to execute on priorities while continuously improving systems and services. Oversee the implementation of grants, contracts, and partnership agreements. Maintain a strong understanding of call center technology, digital platforms, and referral systems. Ensure effective, seamless experiences across phone, chat, text, web, and in-person navigation. Partnership & Community Engagement
Facilitate strategic, multi-sector collaborations that drive systems-level change. Build and sustain relationships with service providers, civic leaders, and community stakeholders. Lead and support partner engagement for 211 and UWSL initiatives. Equip partners with data and insights to guide planning and resource allocation. Provide staff support and strategic direction to the 211 Steering Council. Strategic Execution & Impact
Align 211's budget with strategic priorities and ensure effective implementation. Set and advance clear goals, strategies, and performance measures in collaboration with partners. Balance visionary thinking with operational excellence. Keep sight of long-term goals and emerging opportunities while ensuring flawless execution of current priorities. Use data to generate insights, drive decision-making, and measure community impact. Resource Development & Advocacy
Identify local and national funding opportunities that align with 211's mission. Collaborate with the marketing and development teams to craft compelling proposals and reports. Lead storytelling and content strategies to elevate 211's visibility and influence. Engage in public policy efforts and legislative advocacy on behalf of 211. Support donor cultivation and relationship-building efforts. Emergency Response
Provide leadership and operational support during emergencies Ensure 211 remains a trusted, responsive resource for the community in times of crisis. Qualifications
10+ years of nonprofit or social service experience; 7+ years of leadership experience. Strategic leader with the ability to envision the big picture while effectively managing the details that drive execution and follow-through. Ability to lead by example, foster a strong team culture, and mentor others toward growth and excellence. Proven skills in planning and change management, with the ability to inspire and lead teams within an evolving service delivery model. Compassionate and collaborative mindset; strong interpersonal and communication skills. Seniority level
Executive Employment type
Full-time Job function
Business Development and Sales Industries
Non-profit Organizations
#J-18808-Ljbffr