HappyRobot
Overview
Join to apply for the
Telephony Engineer
role at
HappyRobot .
About HappyRobot HappyRobot is a platform to build and deploy
AI workers that automate communication . Our AI workers connect to any system or data source to handle phone calls, email, and messages. We target the logistics industry which relies heavily on communication to book, check on, and pay for freight. Primarily working with freight brokers, 3PLs, freight forwarders, shippers, warehouses, and other supply chain enterprises and tech startups.
Role We’re looking for a
Senior Telephony Engineer
to join our team and lead the design, integration, and management of enterprise-grade telephony and contact center solutions. You’ll work across platforms like
NICE CXone ,
RingCentral ,
Genesys , and others to ensure seamless voice infrastructure and world-class communication experiences for both customers and internal teams.
Responsibilities
Design, implement, and maintain telephony infrastructure, including cloud-based and hybrid voice systems.
Lead the integration of telephony platforms (NICE CXone, RingCentral, Genesys, etc.) with internal tools, CRMs, and workflow systems.
Optimize call flows, IVRs, routing logic, and contact center performance metrics.
Collaborate with IT, support, and engineering teams to ensure alignment between voice systems and business processes.
Provide technical leadership and hands-on support for troubleshooting and issue resolution across telephony platforms.
Manage vendor relationships and monitor service performance, SLAs, and escalations.
Ensure compliance with regulatory, privacy, and security standards.
Create and maintain documentation on infrastructure, integrations, and procedures.
Requirements
5+ years of experience in telephony engineering or voice infrastructure roles.
Strong hands-on experience with NICE CXone, RingCentral, Genesys Cloud, or similar platforms.
Deep understanding of VoIP protocols (SIP, RTP), call routing, PBX systems, and contact center technologies.
Experience with system integration via APIs, webhooks, and middleware platforms (e.g., Zapier, MuleSoft).
Comfortable with scripting or automation tools (Python, PowerShell, etc.) for voice workflows or monitoring.
Strong troubleshooting skills across networks, voice quality issues, and platform interoperability.
Experience working in enterprise environments with high availability and scalability needs.
Excellent communication and documentation skills.
Nice to Have
Familiarity with platforms like Twilio, Zoom Phone, Five9, Talkdesk, etc.
Experience with CRM platforms (e.g., Salesforce, Zendesk) integration.
Certifications in NICE, Genesys, or equivalent telephony solutions.
Exposure to contact center analytics and reporting tools.
Why join us?
Opportunity to work at a high-growth AI startup, backed by top investors.
Fast Growth — backed by a16z and YC, on track for eight-figure ARR.
Ownership and Autonomy — Take full ownership of projects and ship fast.
Top-tier compensation — Competitive salary plus equity in a high-growth startup.
Work with the best — Join a world-class team of engineers and builders.
Our Operating Principles
Extreme Ownership: We take full responsibility for our work, outcomes, and team success. No excuses or blame-shifting — we own what needs fixing and lead with accountability.
Craftsmanship: We strive for excellence and care about the quality and outcome of our work, from features to docs to customer interactions.
We are "majos": Be friendly, genuine, and kind. Be approachable and collaborative as we build ambitious things together.
Urgency with Focus: Move fast with purpose. Prioritize ruthlessly and stay aligned to maximize impact.
Talent Density and Meritocracy: Hire and promote based on ability and contribution. A-players want to work with other A-players.
First-Principles Thinking: Rebuild solutions from fundamental facts, not dogma, to drive innovation.
Data privacy and rights The personal data provided in your application will be processed by HappyRobot, Inc., acting as Data Controller. By submitting your CV, you consent to the processing of your personal data for recruitment purposes. Data will be kept confidential and used only for the recruitment process for this position. Data may be deleted after three months of inactivity in accordance with GDPR and data protection laws. To exercise access, rectification, deletion, portability, or opposition rights, contact security@happyrobot.ai. For more information, visit https://www.happyrobot.ai/privacy-policy.
Additional details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Software Development
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Telephony Engineer
role at
HappyRobot .
About HappyRobot HappyRobot is a platform to build and deploy
AI workers that automate communication . Our AI workers connect to any system or data source to handle phone calls, email, and messages. We target the logistics industry which relies heavily on communication to book, check on, and pay for freight. Primarily working with freight brokers, 3PLs, freight forwarders, shippers, warehouses, and other supply chain enterprises and tech startups.
Role We’re looking for a
Senior Telephony Engineer
to join our team and lead the design, integration, and management of enterprise-grade telephony and contact center solutions. You’ll work across platforms like
NICE CXone ,
RingCentral ,
Genesys , and others to ensure seamless voice infrastructure and world-class communication experiences for both customers and internal teams.
Responsibilities
Design, implement, and maintain telephony infrastructure, including cloud-based and hybrid voice systems.
Lead the integration of telephony platforms (NICE CXone, RingCentral, Genesys, etc.) with internal tools, CRMs, and workflow systems.
Optimize call flows, IVRs, routing logic, and contact center performance metrics.
Collaborate with IT, support, and engineering teams to ensure alignment between voice systems and business processes.
Provide technical leadership and hands-on support for troubleshooting and issue resolution across telephony platforms.
Manage vendor relationships and monitor service performance, SLAs, and escalations.
Ensure compliance with regulatory, privacy, and security standards.
Create and maintain documentation on infrastructure, integrations, and procedures.
Requirements
5+ years of experience in telephony engineering or voice infrastructure roles.
Strong hands-on experience with NICE CXone, RingCentral, Genesys Cloud, or similar platforms.
Deep understanding of VoIP protocols (SIP, RTP), call routing, PBX systems, and contact center technologies.
Experience with system integration via APIs, webhooks, and middleware platforms (e.g., Zapier, MuleSoft).
Comfortable with scripting or automation tools (Python, PowerShell, etc.) for voice workflows or monitoring.
Strong troubleshooting skills across networks, voice quality issues, and platform interoperability.
Experience working in enterprise environments with high availability and scalability needs.
Excellent communication and documentation skills.
Nice to Have
Familiarity with platforms like Twilio, Zoom Phone, Five9, Talkdesk, etc.
Experience with CRM platforms (e.g., Salesforce, Zendesk) integration.
Certifications in NICE, Genesys, or equivalent telephony solutions.
Exposure to contact center analytics and reporting tools.
Why join us?
Opportunity to work at a high-growth AI startup, backed by top investors.
Fast Growth — backed by a16z and YC, on track for eight-figure ARR.
Ownership and Autonomy — Take full ownership of projects and ship fast.
Top-tier compensation — Competitive salary plus equity in a high-growth startup.
Work with the best — Join a world-class team of engineers and builders.
Our Operating Principles
Extreme Ownership: We take full responsibility for our work, outcomes, and team success. No excuses or blame-shifting — we own what needs fixing and lead with accountability.
Craftsmanship: We strive for excellence and care about the quality and outcome of our work, from features to docs to customer interactions.
We are "majos": Be friendly, genuine, and kind. Be approachable and collaborative as we build ambitious things together.
Urgency with Focus: Move fast with purpose. Prioritize ruthlessly and stay aligned to maximize impact.
Talent Density and Meritocracy: Hire and promote based on ability and contribution. A-players want to work with other A-players.
First-Principles Thinking: Rebuild solutions from fundamental facts, not dogma, to drive innovation.
Data privacy and rights The personal data provided in your application will be processed by HappyRobot, Inc., acting as Data Controller. By submitting your CV, you consent to the processing of your personal data for recruitment purposes. Data will be kept confidential and used only for the recruitment process for this position. Data may be deleted after three months of inactivity in accordance with GDPR and data protection laws. To exercise access, rectification, deletion, portability, or opposition rights, contact security@happyrobot.ai. For more information, visit https://www.happyrobot.ai/privacy-policy.
Additional details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Software Development
#J-18808-Ljbffr