Audax Group
Overview
Audax Group is a leading alternative investment manager with offices in Boston, New York, San Francisco, and London. Since its founding in 1999, the firm has raised over $40 billion in capital across its Private Equity and Private Debt businesses. With more than 400 employees and approximately 180 investment professionals, the firm is a leading capital partner for North American middle market companies. The
Endpoint Management Engineer
role leads the design, implementation, and ongoing operation of a secure, scalable modern endpoint environment, including imaging, application packaging, deployment, configuration, patching, and compliance across Windows, macOS, and iOS. The role acts as a senior escalation point for endpoint-related issues and collaborates with Infrastructure, Security, and Operations teams to meet security standards and operational goals.
Responsibilities
Endpoint Systems Management
Lead the development, maintenance, and enhancement of Windows 11 images, workstation deployment tools, and automated configuration workflows.
Administer and maintain Intune, including configuration profiles and compliance policies.
Manage and improve device provisioning and lifecycle processes using Windows Autopilot, Apple Business Manager, and Intune.
Assist with client technology asset tracking and lifecycle for desktops, laptops, printers, mobile devices, and peripherals across Windows, macOS, and iOS.
Application and Patch Management
Package, test, and deploy applications using Win32, MSI, MSIX, Microsoft Store, and all other applicable formats.
Enable application self-service delivery through Company Portal or other tools.
Manage and oversee patching for Microsoft and third-party applications using tools such as Kaseya, Windows Update for Business, Intune update rings, or other tools.
Monitor application usage, enforce software metering, and ensure compliance with update and licensing policies.
Security and Compliance
Enforce security policies using Microsoft Defender for Endpoint, BitLocker, compliance baselines, and configuration profiles.
Manage MDM/MAM policies to protect sensitive corporate data across all devices.
Partner with the Information Security team to address endpoint vulnerabilities and align with CIS, NIST, and Zero Trust standards.
Implement and manage application control solutions, including application allowlisting, to ensure endpoint security and compliance with organizational standards.
Continuously monitor device posture and threat intelligence through compliance dashboards and analytics tools.
Remote Monitoring and Automation
Implement, configure, and manage RMM (Remote Monitoring and Management) platforms to support proactive endpoint management.
Automate endpoint tasks, software deployments, and health checks through scripting and integrated RMM toolsets.
Integrate Intune or RMM tools with asset management, alerting, and ITSM/ticketing systems to streamline operations.
Reporting and Knowledge Management
Build and maintain reports and dashboards using Intune, Entra ID, and RMM data to drive operational visibility and executive insights.
Contribute to the IT knowledge base by documenting troubleshooting procedures, how-to guides, and support documentation.
Promote team development through informal knowledge sharing, training participation, and engagement in professional communities.
Support and Service Excellence
Act as a senior escalation point for advanced endpoint and client application issues, providing diagnostics and remediation support.
Ensure high-quality customer service by adhering to service standards, creating user-facing documentation, and driving continuous improvement in endpoint support processes.
Qualifications
Education : Bachelor’s Degree in information systems or related field.
Experience : 7+ years of experience in IT customer service or related area.
Strong written and verbal communication skills, analytical skills, and the ability to interact effectively with people at all levels of the organization.
Self-motivated, multi-tasking, ability to prioritize and perform a variety of concurrent tasks with limited direction.
Proven track record of personal and professional growth and development.
Preferred Certifications
MD-102: Microsoft Certified Endpoint Administrator Associate
SC-900: Microsoft Security, Compliance, and Identity Fundamentals
Competencies
Windows 11, macOS, and iOS
Hardware and Software installation/deployment
Remote Endpoint Management (Kaseya a plus)
MS Office 365 / Entra ID Administration
Entra ID Conditional Access
On-prem Active Directory & Group Policy
Mobile Device Management (Intune)
Mobile Application Management (Intune)
Apple Business Manager / Intune DEP Enrollment
AutoPilot / PC Imaging (Smart Deploy a plus)
Windows 365 Cloud PC Deployment and Management
PowerShell & Scripting
Must Have Intermediate Skills
ITSM/Ticketing Systems (Fresh Service a plus)
Print Management (PrinterCloud a plus)
TCP/IP networking (DHCP, DNS, Routing)
Azure AD Single Sign-On/MFA
MS SharePoint and OneDrive
Location Boston, MA. 4 days/week in office. In-office requirements may change based on business needs.
Travel Some domestic travel may be required.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Investment Management
Audax Group is an equal opportunity employer. Unsolicited resumes from third-party recruiters without a signed agreement will not be considered.
#J-18808-Ljbffr
Audax Group is a leading alternative investment manager with offices in Boston, New York, San Francisco, and London. Since its founding in 1999, the firm has raised over $40 billion in capital across its Private Equity and Private Debt businesses. With more than 400 employees and approximately 180 investment professionals, the firm is a leading capital partner for North American middle market companies. The
Endpoint Management Engineer
role leads the design, implementation, and ongoing operation of a secure, scalable modern endpoint environment, including imaging, application packaging, deployment, configuration, patching, and compliance across Windows, macOS, and iOS. The role acts as a senior escalation point for endpoint-related issues and collaborates with Infrastructure, Security, and Operations teams to meet security standards and operational goals.
Responsibilities
Endpoint Systems Management
Lead the development, maintenance, and enhancement of Windows 11 images, workstation deployment tools, and automated configuration workflows.
Administer and maintain Intune, including configuration profiles and compliance policies.
Manage and improve device provisioning and lifecycle processes using Windows Autopilot, Apple Business Manager, and Intune.
Assist with client technology asset tracking and lifecycle for desktops, laptops, printers, mobile devices, and peripherals across Windows, macOS, and iOS.
Application and Patch Management
Package, test, and deploy applications using Win32, MSI, MSIX, Microsoft Store, and all other applicable formats.
Enable application self-service delivery through Company Portal or other tools.
Manage and oversee patching for Microsoft and third-party applications using tools such as Kaseya, Windows Update for Business, Intune update rings, or other tools.
Monitor application usage, enforce software metering, and ensure compliance with update and licensing policies.
Security and Compliance
Enforce security policies using Microsoft Defender for Endpoint, BitLocker, compliance baselines, and configuration profiles.
Manage MDM/MAM policies to protect sensitive corporate data across all devices.
Partner with the Information Security team to address endpoint vulnerabilities and align with CIS, NIST, and Zero Trust standards.
Implement and manage application control solutions, including application allowlisting, to ensure endpoint security and compliance with organizational standards.
Continuously monitor device posture and threat intelligence through compliance dashboards and analytics tools.
Remote Monitoring and Automation
Implement, configure, and manage RMM (Remote Monitoring and Management) platforms to support proactive endpoint management.
Automate endpoint tasks, software deployments, and health checks through scripting and integrated RMM toolsets.
Integrate Intune or RMM tools with asset management, alerting, and ITSM/ticketing systems to streamline operations.
Reporting and Knowledge Management
Build and maintain reports and dashboards using Intune, Entra ID, and RMM data to drive operational visibility and executive insights.
Contribute to the IT knowledge base by documenting troubleshooting procedures, how-to guides, and support documentation.
Promote team development through informal knowledge sharing, training participation, and engagement in professional communities.
Support and Service Excellence
Act as a senior escalation point for advanced endpoint and client application issues, providing diagnostics and remediation support.
Ensure high-quality customer service by adhering to service standards, creating user-facing documentation, and driving continuous improvement in endpoint support processes.
Qualifications
Education : Bachelor’s Degree in information systems or related field.
Experience : 7+ years of experience in IT customer service or related area.
Strong written and verbal communication skills, analytical skills, and the ability to interact effectively with people at all levels of the organization.
Self-motivated, multi-tasking, ability to prioritize and perform a variety of concurrent tasks with limited direction.
Proven track record of personal and professional growth and development.
Preferred Certifications
MD-102: Microsoft Certified Endpoint Administrator Associate
SC-900: Microsoft Security, Compliance, and Identity Fundamentals
Competencies
Windows 11, macOS, and iOS
Hardware and Software installation/deployment
Remote Endpoint Management (Kaseya a plus)
MS Office 365 / Entra ID Administration
Entra ID Conditional Access
On-prem Active Directory & Group Policy
Mobile Device Management (Intune)
Mobile Application Management (Intune)
Apple Business Manager / Intune DEP Enrollment
AutoPilot / PC Imaging (Smart Deploy a plus)
Windows 365 Cloud PC Deployment and Management
PowerShell & Scripting
Must Have Intermediate Skills
ITSM/Ticketing Systems (Fresh Service a plus)
Print Management (PrinterCloud a plus)
TCP/IP networking (DHCP, DNS, Routing)
Azure AD Single Sign-On/MFA
MS SharePoint and OneDrive
Location Boston, MA. 4 days/week in office. In-office requirements may change based on business needs.
Travel Some domestic travel may be required.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Investment Management
Audax Group is an equal opportunity employer. Unsolicited resumes from third-party recruiters without a signed agreement will not be considered.
#J-18808-Ljbffr