FedEx Office
Position Summary
The Lead Consultant is knowledgeable in all areas of the store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders, coordinating store activities, providing pricing information, recommending the appropriate FedEx Office products and services, producing complex orders, operating equipment that requires advanced operational knowledge and expertise, and managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.
General Duties And Responsibilities This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive.
Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Manages production flow to ensure all production orders are done right and on time
Takes customer orders, provides pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs
Takes lead responsibility for digital imaging, scheduling and running black-and-white or color production on full-service orders, including finishing services and large job management
Sets up complex orders and performs multiple tasks at the same time
Ensures quality during and after the production process
Ensures communication among shifts
Coordinates pick-up and delivery of customer orders
May provide leadership to team members on an assigned shift
Assists in the training of store team members
Collates, sorts and organizes customer orders
Operates the Point of Sale terminal (POS), handles financial transactions and makes change
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
Follows instructions of supervisors and assists other team members in performing store functions
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
Secondary responsibility for coordination of all shipping related services and activities, to include: provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates; ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services; offers assistance to customers by suggesting appropriate shipping methods; maintains inventory of shipping supplies; assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
All other duties as needed or required
Minimum Qualifications And Requirements
High school diploma or equivalent education
2+ years of specialized experience
Excellent verbal and written communication skills
Essential Functions
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Regular attendance and/or reporting to a physical location to support the FedEx Office business
Preferred Qualifications Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights
Pay Transparency
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. The existence of a criminal record is not an automatic bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. For Philadelphia, PA, you can learn about Philadelphia’s fair chance hiring law.
For more information.
#J-18808-Ljbffr
General Duties And Responsibilities This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive.
Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Manages production flow to ensure all production orders are done right and on time
Takes customer orders, provides pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs
Takes lead responsibility for digital imaging, scheduling and running black-and-white or color production on full-service orders, including finishing services and large job management
Sets up complex orders and performs multiple tasks at the same time
Ensures quality during and after the production process
Ensures communication among shifts
Coordinates pick-up and delivery of customer orders
May provide leadership to team members on an assigned shift
Assists in the training of store team members
Collates, sorts and organizes customer orders
Operates the Point of Sale terminal (POS), handles financial transactions and makes change
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
Follows instructions of supervisors and assists other team members in performing store functions
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
Secondary responsibility for coordination of all shipping related services and activities, to include: provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates; ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services; offers assistance to customers by suggesting appropriate shipping methods; maintains inventory of shipping supplies; assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
All other duties as needed or required
Minimum Qualifications And Requirements
High school diploma or equivalent education
2+ years of specialized experience
Excellent verbal and written communication skills
Essential Functions
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Regular attendance and/or reporting to a physical location to support the FedEx Office business
Preferred Qualifications Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights
Pay Transparency
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. The existence of a criminal record is not an automatic bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. For Philadelphia, PA, you can learn about Philadelphia’s fair chance hiring law.
For more information.
#J-18808-Ljbffr