The Family Place
Resident Advocate Sun-Thurs 11pm-7am (46412)
The Family Place, Dallas, Texas, United States, 75215
Overview
Join to apply for the
Resident Advocate Sun-Thurs 11pm-7am (46412)
role at
The Family Place . Since 1978,
The Family Place
has been a beacon of hope for victims of family violence in North Texas. We do more than provide shelter; we offer everything needed to help individuals and families move from crisis to confidence. Our holistic approach supports survivors every step of the way, creating real and lasting change. This is an exciting time to be part of our team. With a mission to eliminate family violence through intervention, prevention, education, and advocacy, we rely on the passion and talent of people like you. If you’re looking for meaningful work, a strong sense of purpose, and a chance to make a difference every day you’ll find it here at
The Family Place . Responsibilities
Welcome new clients into the shelter by giving facility tours, completing intake paperwork, explaining policies, and providing needed personal supplies. Offer residential clients consistent emotional support and crisis intervention using trauma-informed, nonjudgmental communication, demonstrating sensitivity and support to those in crisis. Monitor the facility—including security cameras—to ensure safety and quickly respond to any issues or emergencies. Collaborate with case managers to stay informed about client needs and provide updates via documentation, email, and/or verbal communication. Assist clients with daily life skills like healthy routines, organization, clean living skills, and time management. Monitor the resident advocate desk and help meet residents’ basic needs by distributing medication, toiletries, linens, and other essentials. Monitor the facility for safety and cleanliness; participate in light cleaning tasks and laundering shelter bedding. Provide transportation for residents in agency vehicles to and from appointments, meetings, or hospital as needed. Perform basic administrative tasks, including filing, incident report summaries, and managing intake and exit paperwork, and other duties deemed necessary for the well‑being of the agency. Keep system data and Client First data up to date, accurate, and input in a timely manner for reporting and tracking. Monitor and support volunteers, interns, and guides during your shift, as needed. Intervene in crisis situations, using approved methods to promote the safety of all residents. Communicate with supervisor and designated staff regarding pertinent client issues. Monitor supplies such as bedding, towels, pillows, etc.; prepare rooms for new clients. Assist with special events and activities during scheduled shift. Provide backup coverage to hotline phone calls, assess the level of client risk, and provide mental and emotional support through active listening, comforting words, and problem-solving. Qualifications
Bachelor's Degree in psychology, social work, sociology or similar with 6 months of experience working in a residential facility, shelter, or similar environment. OR an Associate’s Degree and any equivalent combination of training and experience, which provides the required knowledge, skills and abilities. Licenses and Certifications:
Valid Texas Driver’s License and clear driving record. Knowledge, Skills, And Abilities:
Knowledge of domestic violence and client trauma; skilled in Microsoft Office applications; skilled in verbal de-escalation and crisis management; ability to communicate in written and verbal formats; sensitivity to the language, economic, and cultural needs of clients; ability to safely drive a company vehicle to off-site locations and attend off-site meetings and events; maintains professional boundaries with clients at all times; protects client confidentiality; ability to work overtime when necessary to cover shifts. Mental and Physical Abilities:
Duties are usually performed seated with occasional standing or walking. Limited physical effort is required; lifting and carrying objects up to 25 lbs. Working Conditions:
Work may be performed in an office environment but is not limited to an office environment. Ability to work some weekends, evenings, and overnight hours. Position Details
Seniority level:
Entry level Employment type:
Full-time Job function:
Legal Industries:
Non-profit Organizations
#J-18808-Ljbffr
Join to apply for the
Resident Advocate Sun-Thurs 11pm-7am (46412)
role at
The Family Place . Since 1978,
The Family Place
has been a beacon of hope for victims of family violence in North Texas. We do more than provide shelter; we offer everything needed to help individuals and families move from crisis to confidence. Our holistic approach supports survivors every step of the way, creating real and lasting change. This is an exciting time to be part of our team. With a mission to eliminate family violence through intervention, prevention, education, and advocacy, we rely on the passion and talent of people like you. If you’re looking for meaningful work, a strong sense of purpose, and a chance to make a difference every day you’ll find it here at
The Family Place . Responsibilities
Welcome new clients into the shelter by giving facility tours, completing intake paperwork, explaining policies, and providing needed personal supplies. Offer residential clients consistent emotional support and crisis intervention using trauma-informed, nonjudgmental communication, demonstrating sensitivity and support to those in crisis. Monitor the facility—including security cameras—to ensure safety and quickly respond to any issues or emergencies. Collaborate with case managers to stay informed about client needs and provide updates via documentation, email, and/or verbal communication. Assist clients with daily life skills like healthy routines, organization, clean living skills, and time management. Monitor the resident advocate desk and help meet residents’ basic needs by distributing medication, toiletries, linens, and other essentials. Monitor the facility for safety and cleanliness; participate in light cleaning tasks and laundering shelter bedding. Provide transportation for residents in agency vehicles to and from appointments, meetings, or hospital as needed. Perform basic administrative tasks, including filing, incident report summaries, and managing intake and exit paperwork, and other duties deemed necessary for the well‑being of the agency. Keep system data and Client First data up to date, accurate, and input in a timely manner for reporting and tracking. Monitor and support volunteers, interns, and guides during your shift, as needed. Intervene in crisis situations, using approved methods to promote the safety of all residents. Communicate with supervisor and designated staff regarding pertinent client issues. Monitor supplies such as bedding, towels, pillows, etc.; prepare rooms for new clients. Assist with special events and activities during scheduled shift. Provide backup coverage to hotline phone calls, assess the level of client risk, and provide mental and emotional support through active listening, comforting words, and problem-solving. Qualifications
Bachelor's Degree in psychology, social work, sociology or similar with 6 months of experience working in a residential facility, shelter, or similar environment. OR an Associate’s Degree and any equivalent combination of training and experience, which provides the required knowledge, skills and abilities. Licenses and Certifications:
Valid Texas Driver’s License and clear driving record. Knowledge, Skills, And Abilities:
Knowledge of domestic violence and client trauma; skilled in Microsoft Office applications; skilled in verbal de-escalation and crisis management; ability to communicate in written and verbal formats; sensitivity to the language, economic, and cultural needs of clients; ability to safely drive a company vehicle to off-site locations and attend off-site meetings and events; maintains professional boundaries with clients at all times; protects client confidentiality; ability to work overtime when necessary to cover shifts. Mental and Physical Abilities:
Duties are usually performed seated with occasional standing or walking. Limited physical effort is required; lifting and carrying objects up to 25 lbs. Working Conditions:
Work may be performed in an office environment but is not limited to an office environment. Ability to work some weekends, evenings, and overnight hours. Position Details
Seniority level:
Entry level Employment type:
Full-time Job function:
Legal Industries:
Non-profit Organizations
#J-18808-Ljbffr