Japanese-English Customer Service Specialist

Position Overview Are you a fluent Japanese speaker looking to make an impact in customer service? We are excited to invite talented individuals to apply for the role of Bilingual Customer Service Representative - Commercial Agent. You'll be at the forefront of assisting our members with a variety of healthcare-related inquiries, such as claims, benefits, and enrollment. This is an essential phone-based position that emphasizes clarity, professionalism, and a commitment to providing exceptional service. Responsibilities Provide exceptional service to customers through phone interactions, addressing their concerns with empathy and precision. Assist members with inquiries regarding their benefits, claims processing, ID cards, and how to navigate the member portal. Efficiently operate multiple systems in real-time to meet customer needs. Communicate complex healthcare information in a clear and professional manner. Maintain high standards of grammar, word choice, and tone in all communications. Exhibit reliability, keen attention to detail, and a positive, team-oriented attitude. Essential Qualifications High school diploma or GED equivalent. A minimum of 2 years of experience in customer service. Fluency in Japanese, including various dialects. Strong written and verbal communication skills. Willingness to complete employment testing prior to interview. Location:

Philadelphia, PA | Columbus, OH | Salt Lake City, UT | Houston, TX | Bloomington, MN