Help Desk Analyst III

For over 50 years, WAMS, Inc. has been a top-tier Managed Service Provider (MSP) in the legal vertical on the West Coast, delivering tailored IT solutions to law firms and businesses across Orange and Los Angeles Counties. As a Microsoft Gold CSP and Citrix Silver CSP, we offer an exciting career opportunity for a highly motivated candidate to join our team of skilled specialists. This role requires the skills and background to be productive from day one, supporting a wide range of hardware and software solutions in dynamic client environments. The ideal candidate will have a minimum of 3-5 years' prior experience, preferably with an MSP, be driven, self-motivated, and proficient working knowledge of the following technologies: ALL recent versions of MS Windows Server Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN Citrix Cloud, Citrix Virtual Apps and Desktops Experience with IAAS Platforms such as AWS and Azure MS Exchange Server (2007-2019) and Office 365 hosted solutions, including migrations from prior versions and cloud Exchange deployments VMware vSphere management, including new implementations and migrations from prior versions HPE servers and storage solutions, including Nimble SAN, MSA Storage Networking experience, including configuring VLANs, experience configuring and supporting managed Layer II/III switches SonicWALL NSv, NSA- and TZ-series firewalls Network assessment and documentation with solution recommendations Additionally, the ideal candidate will also possess: Ability to work independently, be self-motivated, and manage time effectively Experience with law firm-specific application suites and legal macro packages Project management and experience completing network infrastructure rollouts Available for after-hours, weekly rotations for on-call and maintenance support. (After-hours work is necessary to ensure systems are up and running.) Experience identifying and resolving security vulnerabilities in a customer's network Familiarity with ConnectWise Manage, Ninja RMM, SentinelOne, Huntress EDR, Acronis MSP platforms Experience using IT Glue (or equivalent) for System Documentation Ability to maintain client confidence and protect operations by keeping information confidential Proven analytical and problem-solving skills Excellent written and verbal communication skills Ability to keep calm and work well under pressure, to think critically and resolve issues Current technical certifications in Microsoft solutions, Azure, Citrix, SonicWALL, VMware, and/or CISSP would be highly desirable. Our team of Help Desk Engineers works closely with Clients and Engineers. Communication, patience, and customer service skills are essential. They will serve as an escalation point for the Help Desk, as well as take plenty of calls.The idea here is to find someone to bridge the Help Desk and Engineering teams in a way that alleviates the Escalations, while also allowing WAMS to provide faster response times to our clients.We also hope to find someone who can become a mentor by documenting procedures that Help Desk typically escalates, as well as, if time allows, work the escalations with the Help Desk Analyst who originated the escalation. Our client base is primarily located in Los Angeles and Orange Counties. Much of the engineering work can be handled remotely, although a portion of the work may need to be on-site. Occasional travel in the Los Angeles and Orange County areas may be required. Expense reimbursement for travel and parking is provided. We provide our employees with a generous compensation package, which includes a competitive salary and comprehensive benefits. The benefits package includes paid vacations/holidays/personal time, medical, dental, and vision insurance, 401(k) plan with employer-paid matching contributions, profit sharing, and company-funded life insurance. If interested, please send your resume and include salary history and requirements. During this phase of our recruiting effort, we will not be able to accept telephone calls. Only those candidates meeting the requirements will be contacted. No recruiters, please. Seniority level

Seniority level

Mid-Senior level Employment type

Employment type

Full-time Job function

Job function

Information Technology Industries

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