ZipRecruiter
Part-Time Customer Experience Specialist (Leasing/Customer Service)
ZipRecruiter, Plano, Texas, us, 75086
Job DescriptionJob Description
Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Ridgeview Apartments.
In this role, you will work a part-time schedule. This role is responsible for covering Friday, Saturday, and Sunday shifts. A flexible schedule is required, including weekends and evening hours.
Hourly rate: $15-19/hr depending on experience
As a Customer Experience Specialist you:
Put your upbeat attitude, communication skills, and creativity into action
Stand and smile when greeting all customers including prospects, residents and vendors when they enter the office
Provide courteous and prompt responses to all and prospect inquires via phone, email and text
Answer all phone calls to the property and take detailed notes and information
Ensure apartments are ready to show daily and for upcoming move-ins
Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents
Understand pricing and information about all available apartment homes, and be able to answer questions to any prospective renters
Assist in planning community events and social media marketing
Organize package room daily as packages are delivered
Maintain community related communications and vendor relationships
Begin to kick start your career with room to grow into future management position.
Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can't wait to see you welcome customers to their Home at Last!
Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Ridgeview Apartments.
In this role, you will work a part-time schedule. This role is responsible for covering Friday, Saturday, and Sunday shifts. A flexible schedule is required, including weekends and evening hours.
Hourly rate: $15-19/hr depending on experience
As a Customer Experience Specialist you:
Put your upbeat attitude, communication skills, and creativity into action
Stand and smile when greeting all customers including prospects, residents and vendors when they enter the office
Provide courteous and prompt responses to all and prospect inquires via phone, email and text
Answer all phone calls to the property and take detailed notes and information
Ensure apartments are ready to show daily and for upcoming move-ins
Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents
Understand pricing and information about all available apartment homes, and be able to answer questions to any prospective renters
Assist in planning community events and social media marketing
Organize package room daily as packages are delivered
Maintain community related communications and vendor relationships
Begin to kick start your career with room to grow into future management position.
Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can't wait to see you welcome customers to their Home at Last!