MasterCard
Senior Specialist Product Operations Hologram Programs
MasterCard, Purchase, New York, United States, 10577
Job Title:
Senior Specialist, Product Operations, Hologram Programs
Overview:
The Security Standards and Solutions' Hologram Product Management team is responsible for managing Mastercard's security hologram products, which generate substantial revenue for the Services organization. Our focus is on delivering high quality, secure products to support Mastercard's card security strategy. The Product team is responsible for managing the sales and distribution of these products to certified card manufacturers who produce cards on behalf of financial institutions. The team is also responsible for oversight of third party providers, export compliance controls, month-end financial activities, inventory management, quality control and operation excellence.
Role:
•Responsible for day-to-day operational activities, including processing orders via Oracle Order Management within a 2-day SLA. Provide exceptional customer support.
•Engage with third party providers to ensure service levels are met based on contractual agreements.
•Manage and drive 100% compliance with export control procedures by monitoring accuracy in export classifications, record retention requirements and data entry of export transactions into the OCR database.
•Study customer/market trends from a global and regional perspective to support forecasting and budgeting models.
•Manage accounts payable and receivables; validate shipping invoices and hologram receipt applications.
•Identify, develop and implement process improvements to drive efficiency and streamline operational procedures.
•Perform financial and month end close activities, including inventory reconciliation, reporting revenue and expense accurately, etc.
•Perform customer and inventory account reconciliations and solve complex discrepancies
•Drive strategic thought leadership and innovation around security hologram products.
•Perform various ad-hoc reporting, analysis and managing projects, as needed.
•Drive continuous process improvement using automation and AI to simplify operational activities.
All About You:
•Bachelor's degree in Accounting, Business or Finance
• Self-starter and problem solver who thrives with challenging tasks.
•Capable of multi-tasking and successfully meeting tight timelines.
•Exceptional financial skills (forecast/budgeting/journal entries/reconciliation) and understanding of Oracle Financials system.
•Good analytical, planning and organizational skills.
•Lead and manage simple to moderately complex special projects, as needed.
•Experience in process improvements projects and willing to take a leadership role in driving operational process improvements (Green Belt a plus).
•Excellent PC skills including Access, Excel, Microsoft Word, and PowerPoint.
•Customer service oriented with ability to communicate effectively and able to develop strong working relationships internally and externally - across multiple levels.
•Excellent written and oral communication.
•Team player who can collaborate and contribute in a meaningful way.
To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.
Senior Specialist, Product Operations, Hologram Programs
Overview:
The Security Standards and Solutions' Hologram Product Management team is responsible for managing Mastercard's security hologram products, which generate substantial revenue for the Services organization. Our focus is on delivering high quality, secure products to support Mastercard's card security strategy. The Product team is responsible for managing the sales and distribution of these products to certified card manufacturers who produce cards on behalf of financial institutions. The team is also responsible for oversight of third party providers, export compliance controls, month-end financial activities, inventory management, quality control and operation excellence.
Role:
•Responsible for day-to-day operational activities, including processing orders via Oracle Order Management within a 2-day SLA. Provide exceptional customer support.
•Engage with third party providers to ensure service levels are met based on contractual agreements.
•Manage and drive 100% compliance with export control procedures by monitoring accuracy in export classifications, record retention requirements and data entry of export transactions into the OCR database.
•Study customer/market trends from a global and regional perspective to support forecasting and budgeting models.
•Manage accounts payable and receivables; validate shipping invoices and hologram receipt applications.
•Identify, develop and implement process improvements to drive efficiency and streamline operational procedures.
•Perform financial and month end close activities, including inventory reconciliation, reporting revenue and expense accurately, etc.
•Perform customer and inventory account reconciliations and solve complex discrepancies
•Drive strategic thought leadership and innovation around security hologram products.
•Perform various ad-hoc reporting, analysis and managing projects, as needed.
•Drive continuous process improvement using automation and AI to simplify operational activities.
All About You:
•Bachelor's degree in Accounting, Business or Finance
• Self-starter and problem solver who thrives with challenging tasks.
•Capable of multi-tasking and successfully meeting tight timelines.
•Exceptional financial skills (forecast/budgeting/journal entries/reconciliation) and understanding of Oracle Financials system.
•Good analytical, planning and organizational skills.
•Lead and manage simple to moderately complex special projects, as needed.
•Experience in process improvements projects and willing to take a leadership role in driving operational process improvements (Green Belt a plus).
•Excellent PC skills including Access, Excel, Microsoft Word, and PowerPoint.
•Customer service oriented with ability to communicate effectively and able to develop strong working relationships internally and externally - across multiple levels.
•Excellent written and oral communication.
•Team player who can collaborate and contribute in a meaningful way.
To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.