ICE
Lead, Site Reliability Engineering (SRE)
Join to apply for the
Lead, Site Reliability Engineering (SRE)
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ICE Lead, Site Reliability Engineering (SRE)
3 days ago Be among the first 25 applicants Join to apply for the
Lead, Site Reliability Engineering (SRE)
role at
ICE Get AI-powered advice on this job and more exclusive features. Job Purpose
Ice Mortgage Technology is the leading provider for the mortgage finance industry. Ice Mortgage Technology provides best-in-class servicing solutions to help manage all aspects of loan servicing — from loan boarding to default. Transform your performance with automation and insights and enhance the customer experience. Our solutions support first mortgages as well as home equity loans, and help servicers lower costs, reduce risk and operate more efficiently. We're looking for motivated, results-oriented people to join our team. Overview
Job Purpose
Ice Mortgage Technology is the leading provider for the mortgage finance industry. Ice Mortgage Technology provides best-in-class servicing solutions to help manage all aspects of loan servicing — from loan boarding to default. Transform your performance with automation and insights and enhance the customer experience. Our solutions support first mortgages as well as home equity loans, and help servicers lower costs, reduce risk and operate more efficiently. We're looking for motivated, results-oriented people to join our team.
We are seeking a Lead Site Reliability Engineer - an individual who is service oriented, delivery focused and can build rapport with key members of the Operations and SRE teams specifying and implementing automation changes, fixes, and improvement projects. The ideal candidate will have excellent time and customer management skills combined with a range of technical skills and knowledge.
Responsibilities
Lead SRE to assist with day-to-day activities supporting Mortgage Servicing Application services related to production support, releases, and incident management. Build actionable alerts/automation for preventing incidents, detecting performance bottlenecks, and identifying maintenance activities.
Build and maintain tools and solutions for our operations platform, ensuring that we meet our customer service standards and reduce errors Lead complex projects such as data center migrations, major systems upgrades, tech stacks Update existing processes and design new processes as needed to optimize performance Actively participate in or own continuous improvement projects driven by automation Employ deep troubleshooting skills to improve the availability, performance, and security of IMT Services. Implement automated tests, automated deployments, and operational tools Collaborate with Product and Support teams to plan and deploy product releases Conduct root cause analysis and post-mortems for production incidents Participate in on-call rotations and lead incident response efforts Work with Engineering leadership to build shared services that meet the requirements and need of the platform and application teams Ensure services are designed with 24/7 availability and operational readiness and rigor Implementation of proactive monitoring, alerting, trend analysis and self-healing systems Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customers experience. Proactive v/s Customer escalated Resolution of product/service defects or design changes, infrastructure changes, or operational changes Partner with other SREs and lead by example - contributor more than a delegator
Knowledge And Experience
7+ years of experience in DevOps, SRE, or infrastructure engineering roles in 24x7 Production support services environments BS in Computer Science, Computer Engineering, Math, or equivalent professional experience Fluency with one or more current generation scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java Development and .NET Excellent troubleshooting skills, utilizing a systematic problem-solving approach Demonstrated experience in designing, analysing, and diagnosing large-scale distributed systems + Windows Server and Linux systems internals (system libraries, file systems, client-server protocols) Experience in Windows, Linux, OCP, and AWS Experience with Continuous Integration and Continuous Delivery concepts Hand-on experience in Infrastructure as code tools like Terraform, Spacelift AND/OR Chef, Salt Stack, Ansible, Puppet Good to have experience in Containerization concepts like Kubernetes, Docker Proven strength in SaaS services, experience in massive scale web operations Experience with monitoring and alerting tools (Splunk, BigPanda, PagerDuty) Experience with automation of business continuity/disaster recovery/application resiliency Process-oriented with great documentation skills (Confluence) Experience with data structures/formats such as XML, JSON, YAML, and HCL Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike Experience with deployment automation tools like UCD and Azure DevOps (ADO)
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Referrals increase your chances of interviewing at ICE by 2x Get notified about new Site Engineer jobs in
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Join to apply for the
Lead, Site Reliability Engineering (SRE)
role at
ICE Lead, Site Reliability Engineering (SRE)
3 days ago Be among the first 25 applicants Join to apply for the
Lead, Site Reliability Engineering (SRE)
role at
ICE Get AI-powered advice on this job and more exclusive features. Job Purpose
Ice Mortgage Technology is the leading provider for the mortgage finance industry. Ice Mortgage Technology provides best-in-class servicing solutions to help manage all aspects of loan servicing — from loan boarding to default. Transform your performance with automation and insights and enhance the customer experience. Our solutions support first mortgages as well as home equity loans, and help servicers lower costs, reduce risk and operate more efficiently. We're looking for motivated, results-oriented people to join our team. Overview
Job Purpose
Ice Mortgage Technology is the leading provider for the mortgage finance industry. Ice Mortgage Technology provides best-in-class servicing solutions to help manage all aspects of loan servicing — from loan boarding to default. Transform your performance with automation and insights and enhance the customer experience. Our solutions support first mortgages as well as home equity loans, and help servicers lower costs, reduce risk and operate more efficiently. We're looking for motivated, results-oriented people to join our team.
We are seeking a Lead Site Reliability Engineer - an individual who is service oriented, delivery focused and can build rapport with key members of the Operations and SRE teams specifying and implementing automation changes, fixes, and improvement projects. The ideal candidate will have excellent time and customer management skills combined with a range of technical skills and knowledge.
Responsibilities
Lead SRE to assist with day-to-day activities supporting Mortgage Servicing Application services related to production support, releases, and incident management. Build actionable alerts/automation for preventing incidents, detecting performance bottlenecks, and identifying maintenance activities.
Build and maintain tools and solutions for our operations platform, ensuring that we meet our customer service standards and reduce errors Lead complex projects such as data center migrations, major systems upgrades, tech stacks Update existing processes and design new processes as needed to optimize performance Actively participate in or own continuous improvement projects driven by automation Employ deep troubleshooting skills to improve the availability, performance, and security of IMT Services. Implement automated tests, automated deployments, and operational tools Collaborate with Product and Support teams to plan and deploy product releases Conduct root cause analysis and post-mortems for production incidents Participate in on-call rotations and lead incident response efforts Work with Engineering leadership to build shared services that meet the requirements and need of the platform and application teams Ensure services are designed with 24/7 availability and operational readiness and rigor Implementation of proactive monitoring, alerting, trend analysis and self-healing systems Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customers experience. Proactive v/s Customer escalated Resolution of product/service defects or design changes, infrastructure changes, or operational changes Partner with other SREs and lead by example - contributor more than a delegator
Knowledge And Experience
7+ years of experience in DevOps, SRE, or infrastructure engineering roles in 24x7 Production support services environments BS in Computer Science, Computer Engineering, Math, or equivalent professional experience Fluency with one or more current generation scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java Development and .NET Excellent troubleshooting skills, utilizing a systematic problem-solving approach Demonstrated experience in designing, analysing, and diagnosing large-scale distributed systems + Windows Server and Linux systems internals (system libraries, file systems, client-server protocols) Experience in Windows, Linux, OCP, and AWS Experience with Continuous Integration and Continuous Delivery concepts Hand-on experience in Infrastructure as code tools like Terraform, Spacelift AND/OR Chef, Salt Stack, Ansible, Puppet Good to have experience in Containerization concepts like Kubernetes, Docker Proven strength in SaaS services, experience in massive scale web operations Experience with monitoring and alerting tools (Splunk, BigPanda, PagerDuty) Experience with automation of business continuity/disaster recovery/application resiliency Process-oriented with great documentation skills (Confluence) Experience with data structures/formats such as XML, JSON, YAML, and HCL Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike Experience with deployment automation tools like UCD and Azure DevOps (ADO)
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Referrals increase your chances of interviewing at ICE by 2x Get notified about new Site Engineer jobs in
Jacksonville, FL . Project Engineer (EIT/EI) - Land Development and/or Environmental
Virtual Construction Engineer- Pipe Designer
Project Engineer (EIT/EI) - Land Development and/or Environmental
Jacksonville, FL $120,000.00-$135,000.00 4 days ago Jacksonville, FL $80,000.00-$140,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr