Alorica
Job Description
Job Description
JOB DESCRIPTION
Position: Accounting/Bookkeeping Customer Service Representative
Location: 1650 S. Research Loop Tucson, AZ Onsite
Terms: Full-time, QuickBooks experience preferred but not required
Pay: $17-$20/hr
Join Team Alorica
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!
But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.
Job Summary
As an Accounting and Bookkeeping Customer Service Representative, you'll support small business clients with their day-to-day bookkeeping needs, serving as a trusted resource for QuickBooks-related inquiries and assisting with troubleshooting, financial data entry, reconciliations, and best practices for managing their books. This role is ideal for someone who combines solid bookkeeping expertise with excellent communication and problem-solving skills, playing a key part in helping small business owners feel confident and empowered in managing their finances effectively.
Responsibilities
Provide responsive, empathetic, and accurate support to small business customers using QuickBooks Online/Desktop.
Assist with account setup, bank reconciliations, chart of accounts, invoicing, expense tracking, and financial reporting.
Troubleshoot and resolve QuickBooks errors, syncing issues, and general software functionality questions.
Educate customers on best bookkeeping practices and how to effectively utilize QuickBooks features.
Maintain accurate documentation of client interactions and solutions provided via CRM and support ticketing systems.
Escalate technical issues or complex accounting questions to the appropriate internal team when necessary.
Stay current on QuickBooks product updates and industry changes that affect small business bookkeeping.
Contribute to knowledge base articles, training content, and process improvement initiatives.
Upsell of additional products and services
QUALIFICATIONS
Qualifications
High school diploma or GED
Bookkeeping/Accounting Experience
QuickBooks Certificate Strongly Preferred
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Work Environment
Regular work performed in a climate-controlled, call-center environment
Ongoing usage of phone and computer systems
Physical Demands
Constant sedentary work
Benefits
Health, dental, and vision coverage/HSA
PTO
Paid holidays and sick time
Optional daily pay or weekly pay
401K retirement plan
Leadership programs
Paid training and tuition reimbursement
Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
Employee assistance program
Additional voluntary benefits
Next Steps
Place an application
Complete your online assessment
Our team will review your application
If selected to move forward, our team will follow up directly
#AloricaJobs #Tucson #JobSearch #QuickBooks #Accounting #Bookkeeping
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Company Description
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Company Description At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB DESCRIPTION
Position: Accounting/Bookkeeping Customer Service Representative
Location: 1650 S. Research Loop Tucson, AZ Onsite
Terms: Full-time, QuickBooks experience preferred but not required
Pay: $17-$20/hr
Join Team Alorica
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!
But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.
Job Summary
As an Accounting and Bookkeeping Customer Service Representative, you'll support small business clients with their day-to-day bookkeeping needs, serving as a trusted resource for QuickBooks-related inquiries and assisting with troubleshooting, financial data entry, reconciliations, and best practices for managing their books. This role is ideal for someone who combines solid bookkeeping expertise with excellent communication and problem-solving skills, playing a key part in helping small business owners feel confident and empowered in managing their finances effectively.
Responsibilities
Provide responsive, empathetic, and accurate support to small business customers using QuickBooks Online/Desktop.
Assist with account setup, bank reconciliations, chart of accounts, invoicing, expense tracking, and financial reporting.
Troubleshoot and resolve QuickBooks errors, syncing issues, and general software functionality questions.
Educate customers on best bookkeeping practices and how to effectively utilize QuickBooks features.
Maintain accurate documentation of client interactions and solutions provided via CRM and support ticketing systems.
Escalate technical issues or complex accounting questions to the appropriate internal team when necessary.
Stay current on QuickBooks product updates and industry changes that affect small business bookkeeping.
Contribute to knowledge base articles, training content, and process improvement initiatives.
Upsell of additional products and services
QUALIFICATIONS
Qualifications
High school diploma or GED
Bookkeeping/Accounting Experience
QuickBooks Certificate Strongly Preferred
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Work Environment
Regular work performed in a climate-controlled, call-center environment
Ongoing usage of phone and computer systems
Physical Demands
Constant sedentary work
Benefits
Health, dental, and vision coverage/HSA
PTO
Paid holidays and sick time
Optional daily pay or weekly pay
401K retirement plan
Leadership programs
Paid training and tuition reimbursement
Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
Employee assistance program
Additional voluntary benefits
Next Steps
Place an application
Complete your online assessment
Our team will review your application
If selected to move forward, our team will follow up directly
#AloricaJobs #Tucson #JobSearch #QuickBooks #Accounting #Bookkeeping
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Company Description
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Company Description At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.