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Enterprise Solutions and Management

Program Manager II

Enterprise Solutions and Management, Ashburn, Virginia, United States, 22011

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Enterprise Solutions and Management Get AI-powered advice on this job and more exclusive features. Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a

Program Manager II

for an exciting opportunity located in

Ashburn, VA .

Job Description And Responsibilities

ESM is looking for a full-time

Program Manager II

who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. The Program Manager shall serve as the Contractor's point of contact for the Contracting Officer Representative (COR) and Government senior level managers. Provide a full range of Program Management support services for the purpose of operating an effective and efficient Technology Service Desk (TSD) across 3 locations (VA, FL, TX).

Employee Responsibilities Include

Staffing and Resource Management QA and Performance Management Knowledge and Service Catalog Management Training Transition In/Out

Required Knowledge, Skills And Abilities (KSA)

Excellent team skills, must be thorough, must have excellent communications skills, written and verbal Ability to work in a dynamic cross-organizational team environment Strong dedication to provide quality customer service Strong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue Ability to prioritize tasks and adhere to established deadlines Take ownership of tasks and deliver without supervision while using their discretion to seek help necessary

Desired KSA

Be a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, management, and government customer Ability and desire to research and develop creative solutions to unique problems with minimal supervision Experience managing staff located in 2 or more geographically separated locations

Minimum Training, Education, and Certifications

A minimum of five (5) years of experience managing a 24 hour a day, 7 day per week Information Technology (IT) service desk of at least 50 staff. Bachelor's degree in related field PMI PMP, HDI Desktop Support Manager or HDI Support Center Director (Preferred), ITIL v4

Minimum Clearance

CBP Background Investigation (BI)

Physical Requirements

Ability to sit, stand, walk for extended periods of time Ability to use a computer

Additional Requirements

Other duties as assigned U.S. citizens or have Lawful Permanent Resident status

ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

Seniority level

Seniority level

Mid-Senior level Employment type

Employment type

Full-time Job function

Job function

Project Management and Information Technology Industries

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