Enterprise Solutions and Management
Program Manager II
Enterprise Solutions and Management, Ashburn, Virginia, United States, 22011
Join to apply for the
Program Manager II
role at
Enterprise Solutions and Management 4 days ago Be among the first 25 applicants Join to apply for the
Program Manager II
role at
Enterprise Solutions and Management Get AI-powered advice on this job and more exclusive features. Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a
Program Manager II
for an exciting opportunity located in
Ashburn, VA .
Job Description And Responsibilities
ESM is looking for a full-time
Program Manager II
who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. The Program Manager shall serve as the Contractor's point of contact for the Contracting Officer Representative (COR) and Government senior level managers. Provide a full range of Program Management support services for the purpose of operating an effective and efficient Technology Service Desk (TSD) across 3 locations (VA, FL, TX).
Employee Responsibilities Include
Staffing and Resource Management QA and Performance Management Knowledge and Service Catalog Management Training Transition In/Out
Required Knowledge, Skills And Abilities (KSA)
Excellent team skills, must be thorough, must have excellent communications skills, written and verbal Ability to work in a dynamic cross-organizational team environment Strong dedication to provide quality customer service Strong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue Ability to prioritize tasks and adhere to established deadlines Take ownership of tasks and deliver without supervision while using their discretion to seek help necessary
Desired KSA
Be a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, management, and government customer Ability and desire to research and develop creative solutions to unique problems with minimal supervision Experience managing staff located in 2 or more geographically separated locations
Minimum Training, Education, and Certifications
A minimum of five (5) years of experience managing a 24 hour a day, 7 day per week Information Technology (IT) service desk of at least 50 staff. Bachelor's degree in related field PMI PMP, HDI Desktop Support Manager or HDI Support Center Director (Preferred), ITIL v4
Minimum Clearance
CBP Background Investigation (BI)
Physical Requirements
Ability to sit, stand, walk for extended periods of time Ability to use a computer
Additional Requirements
Other duties as assigned U.S. citizens or have Lawful Permanent Resident status
ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Project Management and Information Technology Industries
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Program Manager II
role at
Enterprise Solutions and Management 4 days ago Be among the first 25 applicants Join to apply for the
Program Manager II
role at
Enterprise Solutions and Management Get AI-powered advice on this job and more exclusive features. Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a
Program Manager II
for an exciting opportunity located in
Ashburn, VA .
Job Description And Responsibilities
ESM is looking for a full-time
Program Manager II
who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. The Program Manager shall serve as the Contractor's point of contact for the Contracting Officer Representative (COR) and Government senior level managers. Provide a full range of Program Management support services for the purpose of operating an effective and efficient Technology Service Desk (TSD) across 3 locations (VA, FL, TX).
Employee Responsibilities Include
Staffing and Resource Management QA and Performance Management Knowledge and Service Catalog Management Training Transition In/Out
Required Knowledge, Skills And Abilities (KSA)
Excellent team skills, must be thorough, must have excellent communications skills, written and verbal Ability to work in a dynamic cross-organizational team environment Strong dedication to provide quality customer service Strong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue Ability to prioritize tasks and adhere to established deadlines Take ownership of tasks and deliver without supervision while using their discretion to seek help necessary
Desired KSA
Be a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, management, and government customer Ability and desire to research and develop creative solutions to unique problems with minimal supervision Experience managing staff located in 2 or more geographically separated locations
Minimum Training, Education, and Certifications
A minimum of five (5) years of experience managing a 24 hour a day, 7 day per week Information Technology (IT) service desk of at least 50 staff. Bachelor's degree in related field PMI PMP, HDI Desktop Support Manager or HDI Support Center Director (Preferred), ITIL v4
Minimum Clearance
CBP Background Investigation (BI)
Physical Requirements
Ability to sit, stand, walk for extended periods of time Ability to use a computer
Additional Requirements
Other duties as assigned U.S. citizens or have Lawful Permanent Resident status
ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Project Management and Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Enterprise Solutions and Management by 2x Get notified about new Program Manager jobs in
Ashburn, VA . Arlington, VA $165,000.00-$215,000.00 3 days ago Chantilly, VA $180,000.00-$200,000.00 5 days ago Director of Program Management Office (PMO)
Reston, VA $100,000.00-$125,000.00 2 days ago Rockville, MD $180,000.00-$200,000.00 5 days ago Arlington, VA $180,000.00-$200,000.00 5 days ago Fairfax, VA $180,000.00-$200,000.00 5 days ago Falls Church, VA $115,000.00-$130,000.00 2 days ago Silver Spring, MD $118,393.60-$197,308.80 1 week ago Rockville, MD $120,000.00-$130,000.00 1 day ago Bethesda, MD $49,996.80-$290,004.00 1 week ago Bethesda, MD $105,320.00-$225,410.00 1 month ago Leadership, Technical Program Manager, Google Public Sector
Reston, VA $183,000.00-$271,000.00 1 week ago Environmental Compliance Program Manager
Dulles Town Center, VA $96,500.00-$206,400.00 4 days ago eDiscovery Program Manager (Top Secret Clearance Required)
Chantilly, VA $156,986.20-$213,052.70 2 weeks ago Arlington, VA $165,000.00-$225,000.00 2 weeks ago Arlington, VA $150,000.00-$180,000.00 2 weeks ago Leesburg, VA $64,000.00-$69,000.00 3 weeks ago eDiscovery Program Manager (Top Secret Clearance Required)
Fairfax, VA $156,986.20-$213,052.70 2 weeks ago Technical Program Manager, Program Management Office, Public Sector
Reston, VA $156,000.00-$229,000.00 1 week ago Sr. Program Manager North America, Worldwide Operations, Social Responsibility
Arlington, VA $104,100.00-$185,000.00 1 week ago eDiscovery Program Manager (Top Secret Clearance Required)
Arlington, VA $156,986.20-$213,052.70 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr