Delaware North
Overview
Director of Retail, Boston Bruins
at
Delaware North
is a full-time role based at TD Garden in Boston, Massachusetts. You will oversee the Boston retail strategy and operations, including direct oversight of the ProShop. If you are a leader dedicated to service excellence and seek a culture that brings company values to life, apply today.
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Pay Minimum – Anticipated Maximum Base Salary: $119,500 - $161,300 / year In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/. Benefits
Medical, dental, and vision insurance 401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends-and-family discounts at many of our hotels and resorts Responsibilities
Develop and execute the Bruins’ retail strategy, including merchandise planning, buying, inventory management, and vendor sourcing to optimize financial performance Oversee daily operations and staffing for the ProShop, including gameday store management, financial reporting, budgeting, and third-party logistics coordination Lead product mix planning, open-to-buy processes, and in-store merchandising in partnership with brand and digital marketing teams to drive awareness and customer loyalty Ensure exceptional guest service across in-store and online channels, manage team member hiring and training, and maintain compliance with union agreements Implement new retail technologies and stay current with industry trends to enhance guest experience and operational efficiency Qualifications
Minimum of 10 years of experience in retail management, including 7 years managing a team, 5 years of retail or store operations management, and 5 years overseeing merchandise buying; experience in the sports industry is highly preferred Experience with direct financial accountability, including P&L responsibility, inventory management and merchandise planning is required; experience buying licensed product preferred Extensive retail marketing and brand management experience, as well as product development experience preferred Expertise in Microsoft Office Suite and Netsuite POS or similar is required Ability to work a non-standard, event-driven schedule which includes days, nights, weekends and holidays Shift details
Days Evenings On call Holidays M-F Evenings as needed Weekends Every weekend 8hr shift 10hr shift 12hr shift Events About Delaware North Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. Job details
Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: Hospitality
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Director of Retail, Boston Bruins
at
Delaware North
is a full-time role based at TD Garden in Boston, Massachusetts. You will oversee the Boston retail strategy and operations, including direct oversight of the ProShop. If you are a leader dedicated to service excellence and seek a culture that brings company values to life, apply today.
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Pay Minimum – Anticipated Maximum Base Salary: $119,500 - $161,300 / year In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/. Benefits
Medical, dental, and vision insurance 401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends-and-family discounts at many of our hotels and resorts Responsibilities
Develop and execute the Bruins’ retail strategy, including merchandise planning, buying, inventory management, and vendor sourcing to optimize financial performance Oversee daily operations and staffing for the ProShop, including gameday store management, financial reporting, budgeting, and third-party logistics coordination Lead product mix planning, open-to-buy processes, and in-store merchandising in partnership with brand and digital marketing teams to drive awareness and customer loyalty Ensure exceptional guest service across in-store and online channels, manage team member hiring and training, and maintain compliance with union agreements Implement new retail technologies and stay current with industry trends to enhance guest experience and operational efficiency Qualifications
Minimum of 10 years of experience in retail management, including 7 years managing a team, 5 years of retail or store operations management, and 5 years overseeing merchandise buying; experience in the sports industry is highly preferred Experience with direct financial accountability, including P&L responsibility, inventory management and merchandise planning is required; experience buying licensed product preferred Extensive retail marketing and brand management experience, as well as product development experience preferred Expertise in Microsoft Office Suite and Netsuite POS or similar is required Ability to work a non-standard, event-driven schedule which includes days, nights, weekends and holidays Shift details
Days Evenings On call Holidays M-F Evenings as needed Weekends Every weekend 8hr shift 10hr shift 12hr shift Events About Delaware North Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. Job details
Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: Hospitality
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