Northern Trust
Call Center Manager - Benefit Payments
Northern Trust, Chicago, Illinois, United States, 60290
Overview
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. Join to apply for the
Call Center Manager - Benefit Payments
role at
Northern Trust .
About Northern Trust Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Job Summary Has day-to-day management responsibilities for a small team. Responsible for the assignment of work to the Benefits Payment team that provides taxation advice to clients and partners relating to tax and retirement planning, trust, and/or investment products. Responsible for work flow distribution and the effective use of resources within the team. Carries out complex activities with significant financial, client, and/or internal business impact. Conducts performance management and career development processes.
Work Model: Hybrid
Major Duties
Responsible for workflow distribution and the effective use of resources within the team
Ensure that clear resolution of client escalations is provided regarding benefits payments products, taxation and retirement planning.
Provide on the job technical training and coaching for all team members and brief staff regularly on issues relating to work carried out by the team and new initiatives
Carries out complex activities with significant financial, client, and/or internal business impact
Organizes the work of the team, assigns tasks, sets short-term priorities, monitors all activities and ensures timely and accurate completion of the work
May have direct interaction with committees and/or Senior Management
More technically sound in area of expertise and has broader knowledge of other areas
Able to facilitate discussions and reach decisions
Conducts performance management and career development processes, and staffing and disciplinary actions
Provides input and support to budget management process
Knowledge
Excellent oral and written communication skills are required
Analytical and problem-solving skills are required / preferred
Ability to set priorities and manage deadlines, escalating issues where necessary
Good team player, self-starter, flexible, with the ability to work under pressure with minimal supervision
Leadership and organizational skills are needed to prioritize assignments and provide feedback to staff.
Experience: Call Center Management experience is required and College/ University degree is preferred. Related Industry qualification / or studying towards, is preferred.
Salary Range $60,700 - 100,100 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working With Us As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
#J-18808-Ljbffr
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. Join to apply for the
Call Center Manager - Benefit Payments
role at
Northern Trust .
About Northern Trust Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Job Summary Has day-to-day management responsibilities for a small team. Responsible for the assignment of work to the Benefits Payment team that provides taxation advice to clients and partners relating to tax and retirement planning, trust, and/or investment products. Responsible for work flow distribution and the effective use of resources within the team. Carries out complex activities with significant financial, client, and/or internal business impact. Conducts performance management and career development processes.
Work Model: Hybrid
Major Duties
Responsible for workflow distribution and the effective use of resources within the team
Ensure that clear resolution of client escalations is provided regarding benefits payments products, taxation and retirement planning.
Provide on the job technical training and coaching for all team members and brief staff regularly on issues relating to work carried out by the team and new initiatives
Carries out complex activities with significant financial, client, and/or internal business impact
Organizes the work of the team, assigns tasks, sets short-term priorities, monitors all activities and ensures timely and accurate completion of the work
May have direct interaction with committees and/or Senior Management
More technically sound in area of expertise and has broader knowledge of other areas
Able to facilitate discussions and reach decisions
Conducts performance management and career development processes, and staffing and disciplinary actions
Provides input and support to budget management process
Knowledge
Excellent oral and written communication skills are required
Analytical and problem-solving skills are required / preferred
Ability to set priorities and manage deadlines, escalating issues where necessary
Good team player, self-starter, flexible, with the ability to work under pressure with minimal supervision
Leadership and organizational skills are needed to prioritize assignments and provide feedback to staff.
Experience: Call Center Management experience is required and College/ University degree is preferred. Related Industry qualification / or studying towards, is preferred.
Salary Range $60,700 - 100,100 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working With Us As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
#J-18808-Ljbffr