Director, Centralized Business & Ops - Clearwater, FL

Overview This employee is responsible for managing specific centralized business processes for patient retention, optimizing process efficiency, improving patient experience/outcome, and patient Lifetime value. The employee also supports operational projects to improve efficiencies across the organization. Responsibilities

Develops/leads projects and improves processes by identifying and implementing new applications, system enhancements/hard stops/changes, workflow modifications, etc. Manages multiple centralized groups focused on improving patient retention and centralized sales activity Establishes and progressively improves patient lifetime value to support overall revenue growth Maximizes cross-selling activities/potential to improve revenue per patient Identifies, leads, and executes projects relating to process efficiency, remote patient engagement/management, and compliance improvements Performs ROI and Cost/Benefit analysis of new opportunities and presents findings Develops and follows through on special projects designed to achieve cost savings per budget/plan Participates in the implementation of resulting programs or procedural changes Identifies issues as they arise facilitate resolution of issues escalate to relevance as needed Monitors projects against implementation schedules

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